"great experience. quality products at a great price"
"I have placed two orders with FCP and received the wrong part both times. They, however, were good to deal with and made it right even paying for shipping to return the wrong parts and overnighted the right one. I would still order from FCP again. Their value and customer service is excellent!"
"had a great experience. quality products at a great price and delivered on time. Would definitely use again. Thanks"
"Great service and good prices. "
"Great selection of replacement BMW parts. The website shopping experience is intuitive. One nice thing about the product selection is many times the same part is available from different manufacturers and price ranges. So if you don't want the OEM BMW water pump, for example, you have a choice...but you know exactly what you're getting. Shipping was prompt and all parts, in my relatively large order, were received were correct and unbroken. I will definitely order from FCP Euro again."
"FCP offered the best price for the Bentley manual that I ordered. Shipping was prompt. Customer service is top notch as they send you follow up emails to ensure that the product that you ordered is satisfactory. I look forward to shopping from FCP Euro again."
"I've done 2 orders with FPC Euro. First one they sent me one wrong part, but with one phone call they sent me the correct part and made me quite happy. An absolute joy to deal with.
This is the first place I looks for parts for my M5. "
"Very satisfed with the service. Very efficient I plan to buy more parts very soon."
"Great usable website, quickly processed order and accommodated change of delivery directly to mechanic. I've previously returned a tail light assembly without issue. Prices are unbeatable even with shipping costs. Staff is friendly and answered all questions even when knowing I wasn't going to order something."
"Perfect transaction from start to finish. Parts were exactly what I needed to get my car running again. Parts were in perfect condition. Great prices. Very happy! I will shop here again & again, as we do all our own work on our three vehicles. "
"Great service, parts always arrive on time. If I've ever had a problem with parts it has been resolved quickly. Good work, I'm a happy customer."
"Great guys, never had a problem with deliveries so far. Always received the correct parts. Thank you."
"Have made a few of purchases from FCP over the past couple of years, and they always deliver - good prices, quality parts, and fast shipping. Highly recommended!"
"This is not my first order with FCP, but I will probably look elsewhere next time.
It was a large and therefore heavy order. It was all placed in one box, (with no extra packing materials!). The external carton ripped and a hole of at least 8" had formed on one corner of the box (it had been taped closed, apparently by the shipper).
When I opened the carton, I found that the boxes of nearly every individual component was crushed and many of the parts have fallen out. After taking an inventory and close inspection of each part I didn't find any damage, but I was obviously very dissatisfied with the treatment my order received.
To make a bad thing worse, when I wanted to return one item within the very large order, FCP is making me reimburse them for the shipping costs for the ENTIRE ORDER. True, this is clearly marked in their return policy, but it stings even more knowing that if I do return the item, I will have to compensate them for the awful shipping job they did.
I can't say I'll never buy from FCP again, but I will definitely look elsewhere first. Buyers, I recommend purchasing in multiple smaller orders rather than in a single large one. This will benefit the customer if they do need to make a return (if you received free shipping), and presumably will be better packaged."
"I've bought parts from all of the big online Volvo places and I can truthfully say that my experiences with FCP Euro / Groton have been the best. Clean well organized website, lots of parts views, and accurate fitment information. The prices are great for genuine Volvo parts delivered to my front door. Will do business with again in the near future, thanks!"