"Was sent wrong part. Company representative offered return but I must pay shipping."
"Great prices, terrific customer service, great shipping options. FCP is the very best."
"I ordered a few parts online from diffrent retailers. Fcp has toe rod boots fairly cheap so I decided to try them. I received my tracking info for my package. It shipped next day. Until it was sent back to the warehouse because someone had put it on a diffrent skid. (A whole week goes by) never once received a call saying they had sent it back nor re sent it. After which I called to get a so what was the issue. Then they turned around to reship the package in another week. Not upgrade it to express shipping for their mistake. So in all the product never left them and I still haven't received my money. Absolutely unacceptable. I will advise as many people I can to not order from this crappy place "
“Hi Drew,
Thank you for the feedback, I'm really sorry you had a poor experience with us, I'm embarrassed with the way your order was handled and I'd love the chance to make it better. If you're willing to give me a chance to help could you let me know the email you placed your order with? It doesn't look like the email you submitted the review with has any orders with us and I'd love the opportunity to personally assist. Thanks in advance, and I look forward to talking with you further, you can email me directly at alex.frank@fcpeuro.com
Kind Regards,
-Alex”
"The kit was complete with all necessary parts and was attractively priced. Typical FCP!"
"Great service, prices can be match with other website plus having their great warranty policy and shipping prices. If there is any issue, they will not make excuse no matter what, they will solve the issue and make sure you are happy."
"Fast, efficient, and great customer service! Would totally recommend FCP Euro! "
"On time and right price as well as honest "
"Fast shipping, great product, fix perfectly and saved me over $150 by not having to go to the factory store. Thanks!"
"wonderful site. You can easily search for what you want
Excellent customer service
Fast and cheap shipping
Thanks FCP EURO"
"These guys really do make owning a european car in most cases cheaper and easier than owning an australian car whuch is amazing. Like $70au for a victor reinz head gasket for my 5series and $200au for some unknown brand for my **** commodore."
"Great company to do business with. Shipping is always fast and on time. Very competitive pricing with a LIFETIME part replacement. "
"Orders arrive promptly and without drama. FCP is the first place I look when sourcing parts for my four German cars. "
"These guys are the best! I've been running Audi, MB, and BMW for over 25 years and have ordered parts from a lot of different companies over that time. FCP is without a doubt the best company I've ever dealt with. There's never any fussing over a return and they are very quick with the deliveries, even with the free freight. They are usually the least expensive on parts, or very close to it. Keep up the good work!!
Greg"
"Injectors work great. Haven't had an issues since I bought tham"
"Everything I order thrue you guys ,you always do excellent job, return no problem, discount and sale is fantastic, very happy all the time . Another great thing that really good it's fast shipping. Thanks for amazing job !!!"
A rep from FCP Euro, FCP Euro, has responded:
“Hi there,
I'm really sorry for the trouble with your order, with any mistake on our part we'll happily take care of the return shipping. I'm not sure what happened but I assure you this is not our standard protocol and I would be glad to help take care of this for you and expedite you a new part. I see you've placed a lot of orders with us and we certainly appreciate the longtime support. Adam from our team recently reached out to you in order to help, if you haven't gotten his email don't hesitate to let me know and I'll gladly connect you. Thank you for the feedback, I'm sure we can make things right.
Kind Regards,
- Alex”