ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.75/5
Chance of future purchase:
3.75/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2017-01-13

Very focused on customer loyalty

"There's a book I've read called "Customer Satisfaction is Worthless. Customer Loyalty is Priceless." I have a feeling FCP Euro hands this book out to all of their employees. I made a mistake and misunderstood a description on their site that was a bit ambiguous, and they took that opportunity not to overcharge me or make me jump through hoops for a return, but to find a way to exceed my expectations. I was a customer for a year and a half, but they've made me both a customer for life and advocate for their company."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-01-05

Quality parts at an unbeatable price! Free shipping too? Can't get any better than this.

"Been a customer for about 8 months now and I gotta say these guys are top notch. Prices are great and the quality is outstanding! I own an e36 and haven't been disappointed so far. They have free shipping which is amazing as well. But I go the 9.99 shipping route cause personally I like my parts to be insured and have a tracking number to it lol. Other than that 10/10 do recommend! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-01-02

This is the way business should be done

"Just purchased and installed my power steering rebuild kit for my BMW E46. FCP Euro had all of the right pieces in one easy kit. Every hose, nut, bolt washer and clamp I needed they had. Everything shipped fast and went on without a hitch. The price was unbeatable as well. This was my second purchase from FCP Euro and certainly not the last! Love the communication too. They make you feel like you are their only customer and important to them. That's getting rare these days and I appreciate it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-12-30

Great service, best prices, best warranty.

"The v70 timing kit was all inclusive, and installed just like the factory parts. The shipping was free over $49, and came in a timely manner. Love doing business with FCP Euro!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-12-20

FCP Euro Rocks!!!

"This company really delivers quality new and remanufactured products at good prices. Our aging 2nd vehicle had a few issues but we still felt that the car had a lot of life left in it. Had we gone to the dealership to get the needed parts installed, we would have been charged more than the Blue Book value of the vehicle. We found FCP Euro a few years ago and have had consistently had good luck with every purchase. We are incredibly grateful that we did as we are on a fixed income. If you are at all handy, then you should definitely try FCP Euro's quality products."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-12-18

Excellent Service

"They had just what I've been needing and for a price a father of 3 can appreciate! I'm out of the country however my parts came in only 2-3 business days. You've helped keep us on the road. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-12-12

WORLD CLASS CUSTOMER SERVICE

"Had a problem with my original order from their vendor and was expedited very swiftly. They listen to my concerns and over delivered on their customer service. I will shop here again no wonder why they have a lifetime guarantee."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-12-07

Great! Thanks!

"Would buy from again. Thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-12-01

A+ Everytime

"It's always a pleasure ordering from FCP Euro knowing my Genuine Volvo parts are always correct and arrive quickly. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-11-09

Best experience so far

"I've purchased from the other BMW/European auto parts resellers such as ECSTuning, BavAuto, and Pelican parts. My best experience so far has been with FCP Euro; their prices maybe a little higher than their competitors, but thats a price I was willing to pay for their lifetime warranty. With the lifetime replacement policy they'll replace your product if it wears down before the expected lifetime of the product has been reached hassle-free and without an RMA. Competitors like ECSTuning require an RMA before you can ship it back to them and BavAuto requests proof from a mechanic shop to show for a professional install before the process the RMA."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-11-04

Perfect

"Easy order process, international order, correct part, well package, delivered on time, great communication, first class service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-11-03

The best in the business

"Keep up the good work. The Quick Processing Times Are Much Appreciated. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-10-31

Easy ordering and fast shipping

"I have ordered parts for my BMW, Mercedes and Volvo from FCP and have been thoroughly satisfied!! The parts have all been high quality and the fit has been spot on! I have saved a bunch of money doing repairs to my cars and the videos on the website has been very helpful. I recommend FCP to everyone doing weekend mechanic-ing!! The person taking my order was very knowledgeable and helpful. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-10-27

Excellent products and speed of shipping

"Ordered multiple times from this company for my Audi Q7 2012 including supercharger belt, serpentine belt, heater blower motor, water pump, and thermostat. All products were as described and fit perfectly. Very competitive prices and very quick shipments."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-10-05

Great place to buy genuine and high quality parts

"I ordered and shipped to Ghana. At the moment this shop offers the cheapest shipping to Ghana while delivering the best shopping experience and part quality. I've now decided to order all my Volvo parts from them since I get new, original parts at prices at an unbelievable shipping price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A