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Verified
1/5

2014-08-19

"If you want to be treated with rudeness and insults, call FJA sales dept. I was looking for OEM ink carts for my Canon printer and told the so-called salesman that I could only find re-manufactured carts (which are NOT good for your printer) his response was, "Well, you wasted MY time and YOURS. If we don't have it, we don't have it." This after being in hold and listening to a voice touting the fact that they have not only re-manufactured but OEM carts for my printer. It's a lie. Boycott these morons."

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Verified
4/5

2005-03-17

"quick delievery arrived in one week in new sealed unopened packages. Would buy from again

2nd time ordering may 27 2006

took almost 3 weeks to get ink ribbons from this company, very disatisfied because there is no customer service what so ever. I ordered may 9th.
"

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Overall customer service
Customer service being knowledgeable
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Verified
5/5

2004-08-09

"Ordered, shipped the same day. Free shipping on orders $50 and up. Items received as described - original OEM ink tanks in factory sealed boxes. I would definitely buy from these folks again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use