"I love the quality of your products. So must so many others, because my faves styles are never available in my size. Very frustrating! "
"Although these sweats are extremely comfortable, they’re too big and I’m returning them. "
"Bought leggings for female family members, the descriptions of the (seemed like) 2 dozen choices, leaves a lot desired. For example, some in my family like leggings with pockets, some Fab leggings have “pocket” in their name other, while others appear to have pockets in the sample pictures with non-descriptive names. Other items are labeled “7/8” that is foreign to me, so I stayed away from those types. Hope Fab has a healthy exchange process, if I picked the wrong size or color. VIP members seem to have good selections, if I could quickly navigate thru the website. "
"website doesnt stay on products ,keeps flipping around hard to order "
"I love Fabletics products & the quality, however I’m a little confused with how the price work. I was under be impression that paying the monthly membership price I would get discounted and/or multiple free items for the month. Not just 1 credit cause technically that’s like paying for the actual product itself"
"Seamless navigation! Great updates on options! Looking forward to receiving items!"
"Always great service.
Love the sweat pants.
"
"Always awesome products and service. "
"Besides the great deals I had a little problem and then contacted customer service and was taken care of right away ."
"First time ordering. Easy process"
"Tried to pkace an order 2 for 24 dlls bottom a bra and a top
Rejected 2 cards that are in good standing.!
When I trued to complete the order again they would not honor same price as before"
“Hello Ana,
I’m sorry to hear about the difficulties you’ve experienced while trying to place your order. I understand how frustrating it must be to have your payment cards rejected, especially when they are in good standing, and then not be able to complete the order at the original price. I truly apologize for the inconvenience this has caused. Your satisfaction is important to us, and I’ll make sure to look into this and see if there's anything we can do to help resolve the situation. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
”
"Title says enough.
Previously, Fabletics had compelling reason for both it's membership and it's clothes. Now both are lacking in value . "
“Hello Alan,
I’m sorry to hear that your experience with Fabletics has changed, especially after you’ve enjoyed the value of the membership and clothing in the past. I completely understand how frustrating it can be when sizes are frequently out of stock, and when something you once valued no longer meets your expectations. Your feedback is important to us, and I truly apologize for the inconvenience this has caused. We are always working to improve and your experience will be shared with the appropriate team to help us better serve you moving forward. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
”
"There is constant lagging and freezing whenever I try to use the website. It makes shopping miserable. I love the products, but it shouldn’t take an hour to order 5 things. "
“Hello Taylor,
I’m sorry to hear about the issues you’ve been facing with the website. I can completely understand how frustrating it must be to experience lagging and freezing, especially when you’re just trying to shop. It’s disappointing when something that should be easy and enjoyable turns into a struggle. Your experience matters to us, and I truly apologize for the inconvenience. We’ll make sure to pass your feedback along to our team to help improve the site’s performance. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
”
"The cold weather pants were not what I expected. Not sure I want a subscription plan"
“Hello Ann,
I’m sorry to hear that the cold-weather pants didn’t meet your expectations. I completely understand how disappointing it can be when a product doesn’t turn out as you hoped. I also understand your concerns about the subscription plan, and I truly appreciate your honesty. If you’d like, I can help you explore other options or assist with any questions you have about the subscription. Your satisfaction is important to us, and we want to make sure you're happy with your purchase. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
”
"For the most part like the quality. The sizes run smaller than I expected so I would suggest getting 1 size bigger for men and women, I ordered for Christmas gifts. The shipping takes a few weeks to receive."
"Easy to order now if I get before Christmas "
A rep from Fabletics, ACavantechstyle, has responded:
“Hello Lee,
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the difficulties you’ve encountered while using our website. We understand how frustrating it can be when the site isn’t functioning properly, especially when you’re trying to browse and place an order. We strive to provide you with a seamless and enjoyable experience, and we regret that we fell short in your case. We will send you a private message right away to address this promptly.
Best,
Allison ”