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This fabric is not outdoor fabric. It does not hold up to the elements at all. I had it for two months outside and it became covered in black mold. I contacted fabric wholesale direct about the mold problem and they were completely unhelpful. The second time I contacted them they just ignored my email. How can they advertise that this is outdoor fabric when in such a short period of time it is completely covered in black mold. I have had other fabric cushions outside for years and have never had this problem. Will never use this company again. Very disappointed because I spent almost $2000 having outdoor cushions made out of this fabric. I would like to make other potential customers aware of this dishonest business. "
"Ordered magenta chiffon. Color online looked perfect. Finally (after having to check on order) got a sorry pale pink not even close to magenta. Couldn't use it. Sent them pictures. They responded to say I had 14 days to return it at my own expense!! By this time 14 days had already passed since ordering!
Awful, awful company to deal with. Never again!!!"
"Placed order 1/8/19. Took my money never heard from them. Did not reply to emails. Was given false shipping info. On the 17th I sent email canceling the order and started dispute with Pay Pal. After PayPal sent them a notice they quickly shipped out my order. PayPal told me to refuse the package which I did. FedX left two emails consecutively one said it was delivered the second said it was refused. FWD sent PayPal the delivered notice and they closed the case in favor of FWD. I called PayPal and told them that FWD scammed them and to look up the tracking number they did and found that the box was refused and they refunded my money. Do not buy from this company unless you want to lose your money or enjoy hassels "
"Waited 10 days for order confirmation. I sent questions via email after 5 days and 7 days, never with a response. On the 10th day I called. After being on hold 15 minutes my call was answered and was put on hold again. After 17 minutes they said it shipped yesterday (Bull-yesterday was Sunday and today a federal holiday). When they order comes I will appeal to PayPal for a refund. Never again.
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"I was told my item had shipped. The tracking number never updated. After several calls to and emails to customer service, over a week later it magically starts to update. It appears it had never actually left their warehouse contrary to what they said. Customer service was unhelpful. I won't be back."
" fabric is poor quality, on top of that that the customer service is so horrible, i ask to return the item but no on is willing to help me"
"Do not purchase from this company. After buying 7 yards of scuba and getting it sent to Australiacthe Whole thing was a total disaster. First I pay postage to their company. They email saying that they want more for postage .. I thought this was unfair and they had me over a barrel where I had already paid for the fabric and the postage and they wouldn’t post until I paid more. Then I receive damaged stained fabric right down the center of 7 yards. Deeming it useless. I email them the day of explaining and sending photos saying that i would like my money back.
They say they would give me a 20% refund or I can return it, to be assessed for a possible full refund. I choose option B) asking for a return slip. No response. I have sent them 4 emails asking for a return slip and nothing!!
DO NOT PURCHASE FROM THESE CON ARTISTS they charge premium prices for poor quality and customer service. "
"i purchased fabric beaded lace and silk shantung sea foam and received it i email the store and got no response 3 times this happened now i only have 10 days to send it back and to get my refund i spoke with Jay today and he told me they do not put return labels in side the packages even if i had to pay for it they should do it that is the least they could do he told me if i wanted to send it back on my owne i could but i would have to pay for the shipping i told him it did not say that in description and that is wrong he did not care so i am going to send it back today i only have 10 days to get it to you order #FWD108254 matte Satin Peau de soie sku: # S574476 Ariya Beaded Embroidery sequins on mesh lace Sku: #SV574570"
" Ordered some fabric (4 yards). All throughout the full 4 yards, there were snags and runners. I have been given the option to return it or be given 20 percent off...guess i will return it being that most of it is not useable. Also, is not evenly cut so most of the fabric that i have ordered from wfd has so far had 6 to 8 inches of waste just to even up the edges. Inspect your fabric closely as soon as it arrives!"
"Purchased silver chiffon, when received, the color looked like lilac (I'm a paint colorist). I matched it against their color palette and sure enough it matched agains the lilac color and not silver. I cannot believe all the hoops and barrels I have had to go through to request a return and exchange. All this time I'm told I have only 14 days to return out-of-pocket postage. I called and was told they sent an email saying I need to take a picture of fabric, send to them for review; this email was never received (checked spam, too). I'm tired of dealing with these yahoos and will keep the 12 yards I ordered from them to avoid the major hassle!"
"I wasn't too sure about ordering fabric online, but I went for it since the price was so unbelievably low, even with the shipping. I ordered 15 yards of crystal organza, got the standard cheapest shipping (cuz that's how I do), and said **** it- let's do the text update thing too. I had about 5 yards of this stuff I bought from a fabric store I won't tarnish here, and it cost almost $80!! I saw the same exact fabric I was scraping money to save for on wholesale fabric direct and it was like $2 a yard so I got 15 of them. All that and shipping was $36!! And the text updates were really helpful. I knew when my item was shipped and it told me the day it would arrive. It got here surprisingly fast and I ordered right before the weekend. It's the exact same fabric I bought at the store and its way more cost efficient. I will be buying my fabrics from this site from now on.
#iscreamedsoloudthemailpersonjumped #fabricislife #ididthethinganditworked #soprettysopretty #idonthavetwitter"
"Bought 52 yards to be used for drapery decor at our wedding. We didn't unroll all of the fabric until the week of the wedding to do test run at the venue. We immediately discovered that we were shorted fabric. I contacted Fabric Wholesale Direct immediately and told them we were shorted and I needed 2 yards sent immediately. They made me jump through a thousand hoops and i kept saying I need this for Saturday. Needless to say, they never shipped the shorted 2 yards which rendered my fabric useless. I opened a dispute with my credit card company to get a refund because I was not able to use the fabric and the company immediately mailed 2 yards. Not sure what I am supposed to do with 2 yards 2 months after my wedding. Terrible customer service. DO NOT ORDER FROM THIS COMPANY!!!!"
"I've had the best experience with this company and now I'm looking for any reason I can to order more fabric. CANNOT beat the prices... Thank you!!"
"I order fabric from this company in July that I NEVER received. I contacted the seller they told me to file a police report so that they recoup their money. Needless to say FWD is selfish, does not care about customer satisfaction AT ALL! In present day, they have not resent me the replacement fabric that I already paid for but NEVER received. I have been going back in forth with these ridiculous people whom are concerned about recouping monies that was already paid to them. I will NEVER order anything from them again. I certainly hope that whom ever decides to purchase anything from beware because they will take your money and not deliver the merchandise!!!!."
"The color they showed on their website was totally different than what they sent me. The color I selected was a marine blue color, between royal blue and navy blue color, what i receives was turquoise. I did not want turquoise. I wanted the color that was shown when I placed my order. It's been 3 days now and I can't get the company to respond to my emails. I am on a time crunch for getting my project done and can't get anyone to help rectify this situation. I feel like they think if they ignore me, u will just go away. I can't go away. I need the fabric in the color I ordered!. Thinking about sending the package back "Return to Sender" and disputing charges on my credit card. Ordering somewhere else. Frustrated!"