ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.50/5
Chance of future purchase:
4.11/5
Shipping & packaging:
4.16/5
Customer service:
3.87/5
Return/Replacement policy:
4.02/5

Verified
5/5

2016-03-08

Back again!

"I get lost in the pages of your catalog. It's a good lost, tho. Lo ve everything I order.....craft supplies. I'm already working on Winter and Christmas!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-09

Wonderful surprise.

"I discovered your store while looking for sisal trees. I took a chance and ordered some and a few other things and was wonderfully surprised. The quality and price were excellent. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-07-09

Always had great service!

"I'm a crafter and really enjoy finding components for projects at a reasonable price. You also offer a wide variety of products which helps when making items in advance of an event."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
3/5

2022-07-08

Cone for tree top angel.

"This was the 1st. time that I have purchased from this site. I do feel that $7.95 is expensive for a $3.49 item. Will reconsider next time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2022-07-11
A rep from Factory Direct Craft Supp, FDCSCustomerService, has responded:

“Thank you for your order, we do appreciate it! Please note, we have a flat rate shipping of $7.95 on any order under $50 & shipping in the US. Once an order is over $50, shipping is free. Please feel free to reach out if we can ever be of any assistance. ”


Verified
5/5

2022-07-06

Easy to navigate website!

"Great selection of miniature building supplies. Website very easy to navigate using built in filters. Had been to some local hobby/craft stores and offerings very slim. From this site I was able to pick out a variety of lights, flooring, and stone work. Now I just need to wait for it all to be delivered. If quality of product I ordered is great, I will definitely be back to order furnishings! Thank you so much! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2022-03-22

Good bargains, the doll was perfect and I am ordering another one.

"I recieved the order in a timely way. I have ordered several times in the past and was happy with the items. No problem here, I remain a happy customer.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-07-05

Everything and Anything You've Ever Wanted!

"I have shopped at Factory Direct Craft many times. Fairy house doors, rustic metal planters, teeny, tiny dollhouse accessories and things for use at themed birthday parties for my kids that have become elements around our house and garden afterward the party is done. High quality products. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-07-04

They are very easy to deal with and am happy with their service.

"I had a damage shippment and they immediately sent a replacement. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-10-19

Great items, Quick Delivery!!

"Everything I have ordered has been great! Love the quick delivery as well !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-06-30

My favorite craft spot!

"Love everything I have bought & of course the prices are great!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-06-27

Purchasing and selection review is awesome

"Easy to view , review, edit and purchase!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-06-27

I thought your product was excellent and I'm reordering again

"It was quick and efficient with no problems"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2022-06-26

Fun shopping

"I found exactly the doll shoes I was looking for!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-06-26

Excellent and unique things at Factory Direct! Love your miniatures as well.

"Service was good and shippinh
g was fast. Great people to work with.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2022-06-26

Always satisfied

"I have bought doll shoes and other doll items from FDC. I have always been satisfied. If I write with questions, I have always received answers within 24 hours or less. Because of my past experience with FDC, I am confident about buying 2 doll wigs today."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process