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Customer service:
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0.00/5

Verified
5/5

2017-02-05

NO DRIVING NO TIME AT ALL

"THEY HAD WHAT I WANTED AT A COMPETIVE RATE AND FREE SHIPPING
WOULD RECCOMEND
"


Verified
5/5

2017-02-05

Recent hiccup

"After a recent problem the customer service team fixed it with no questions asked. I must company to deal with. Thanks Factory Direct filters."


Verified
5/5

2017-02-05

Great service and quality products

" The AC filters and refrigerator water filter turned out to be quality products and were delivered very quickly. I am really pleased with the service and competitive prices. I fully intend to continue to use Factory Direct in the future. "


Verified
5/5

2017-02-04

Custom filters

"I ordered some custom filters for my AC system. They arrived quickly and were exactly what I needed. I will order again. "


Verified
5/5

2017-02-04

"SATISFACTION"!!!!

"had minor problem with my order; one call to a very pleasant contact person and problem taken care of instantly. WOW, what service! couldn't have been more pleased.
"


Verified
5/5

2017-02-04

Filter the air in the Nevada high country

"Great prices, great selection, easy to use website. "


Verified
1/5

2017-02-03

Waste of TIme

"Emailed several days after the filters were suppose to be delivered which prompted Filters Direct to issue a shipping label. Waited over a week still no filters. Emailed again and the next day I was informed the filters had shipped. Next email I received stated they were lost. The filters were never shipped because when you issue a FedEx label the tracking shows a pick up time and the filters were never picked up from Filters Direct. Total waste of my time and energy. Waiting on refund. If not issued soon I'll have to submit a dispute, more waisted time trying to do business with Filters Direct. "


Verified
5/5

2017-02-03

Custom filters at a great price.

"After finding out that my new furnace took a filter that was not available in stores, I contacted the HVAC contractor that installed it. It was then I found out they wanted $75.00 for a replacement filter. I found Factory Direct Filters online when doing a search for custom filters with free shipping. I was able to have the custom size built for about $31.00 each. They are the same Merv rating as the original. Took about two weeks to get them but worth the wait. I will use them again in the future."


Verified
5/5

2017-02-03

"Great service and will definitely recommend and order again "


Verified
5/5

2017-02-03

GREAT BUY

"The price was great and they came very fast. Good quality filters will buy again"


Verified
5/5

2017-02-03

"Quality filters at a great price, easy to order on-line, quick shipment, perfect fit.
What else is there to say?
"


Verified
4/5

2017-02-02

" I have purchased from factory direct filters before. The product that I ordered was out of stock and I had to wait for it to become available."


Verified
5/5

2017-02-02

Sized to Fit

"Couldn't find the size I wanted locally. Got the size I wanted and a great price as well."


Verified
5/5

2017-02-02

Convenient and Fast

"Fast delivery, convenient to order from home at a reasonable price. "


Verified
5/5

2017-02-02

Timely delivery and everything as expected.

"A very good online merchant."