"We've owned a condo for over 5 years and had been using 20x20x1 filters all this time because that was what was in there when we bought it. Finally a tech told us we had the wrong size and said we needed an odd size not readily available at the local grocery or hardware store. Found them on the Factory Direct website at a competitive price. They shipped quick and the filters arrived as promised and described. Fit in the unit without all the fuss that the others caused, tugging and shoving and crumpling, etc. So far so good."
"Very satisfied with overall experience"
"Great price. Delivered as promised, on time."
"I made a mistake in my measurements on my order (that's on me)and when I spoke with your representative he only charged me a shipping cost to correct the issue. However he sent the same filters that was originally ordered (that's on you) :(. After placing a second call to your company the right sized filters were sent at no additional cost to me. Thank you for your great customer care service"
"First time user of your filters. There was a size difference from the original filter and the ones I ordered from you. Not sure why the difference of 1/2 inch, but seems to do the job. Does it have to do with the size 4 inch vs. 4-?/16 inch being rounded down? May need to exchange."
"Very easy to use website, ordered my filters and was surprised how fast they came in. Will definitely use this provider again "
"Found what I needed. Ordered what I needed and the filters were here in no time and no problems. Happy with everything start to finish"
"Re-ordered item that I previously purchased from them.... but they contacted me the next day to say that even though my order was completed that they had a "SKU error" and the item I ordered was over double the price than when I purchased it the last time. The good... is that they did cancel my order and I was able to get the item from Amazon at the less expensive price."
"Product shipped fast and good quality"
"I ordered a size furnace air filter that was not locally available, but I ordered the wrong size. I called and they sent me a fed ex label by email, and shipped the correct size, and I had it within a few days. They made it easy and pleasant. Great customer service!"
"I have one of those quirky units whose filter is off size. No more trying to squeeze the slightly larger filter into the system. Thanks for having 3/8 inch sizes!"
"I was tired of storing boxes of filters and purchasing new boxes every year. With 3 separate systems and 5 filters to replace, we decided permanent reusable filters was the way to go. I have ordered and received the first two. They are slightly smaller than the disposables, so when the unit kicks on, we hear a small clink when the new metal filter gets sucked against the frame, but it's nothing I can't live with.
I was also surprised that the metal grate has some sharp edges. Again, nothing I can't deal with, just have to be careful when I clean it, which I haven't had to do yet.
Shipping was prompt and so far it is doing the job. "
"The website was easy to use, prices were great and shipping was faster than anticipated. All in all, I am very pleased and will use this website again and again."
"Love that there is s place that sells the size I need. Would like to see some that last s whole year, though. "
"It was easy to order the filters. They arrived when expected and in excellent condition.
Thank you Factory Direct. "