"Fantasy Toyland saved the day! Our Nutcracker production was suddenly short a soldier costume for the doorman job and I found a great costume at this company...problem was it was not guaranteed to leave the warehouse on time. I called and spoke to a gentleman who explained politely that at Christmas time they worked as hard as possible to expedite the orders as fast as humanly possible but that this item was not due to leave the warehouse for three days. Our show was in one day! I explained our dilemma and that the show needed this costume desperately. He said he would see what he could do for us. The three day wait was shortened to one and the costume arrived right on time. I can't thank the staff of Fantasy Toyland enough for making this possible. The costumed soldier doorman was a HUGE hit with all the visitors to our show.
Thankyou, thankyou, thankyou!!!"
"Absolute JOKE of a company! STAY AWAY!
I ordered a toddler halloween costume last Monday(25th) with two day shipping hoping to get it by Wed 27th. I received a conformation email but no tracking number so contacted via email and no response. Finally I got a customer service rep on Tuesday morning to check the status of my order.
I was told that there was no record of my order(which was annoying) but once I wouldn't be charged fine. The rep told me point blank that I would, and could not be charged as there was no order on file. I proceeded to buy the costume elsewhere and then later that evening I get an email saying my order is on the way.
Again I contact the company and get told that not only will it cost me the 2-day shipping I've paid but there will be a restocking fee REGARDLESS OF BEING TOLD THAT MY CARD WOULD NOT BE CHARGED, and they could not even waive the restocking fee.
I call up today to get a reference number for my return and now I'm told that the costume cannot be returned as it was purchased in october which was never mentioned before when i spoke to the previous customer service reps.
You could hear in the girls voice today that this is not the first time that this has happened and she acknowledged that.
Please do yourself a favour and stay away from these thieves!"