"DO NOT GET ANYTHING FROM FATBIKEZ, IT WILL BE THE BIGGEST MISTAKE YOU EVER MAKE.
I had ordered a air filter and yoshimura pipe for my cbr1000rr from them I followed up and was told via email that all was in order. I am now told that they dont have the pipe and that they will only get it next week sometime, they say theyb have sent the airfilter and I am still waiting for a tracking number. I WAS TOLD THEIR WAS A MISHAP AND THAT THEY WOULD REFUND ME A $100 ON MY ORDER. i NOW HAVE NO AIRFILTER AND NO PIPE AND HAVE BEEN SHAFTED OUT OF $780-00. I WILL GAURANTEE YOU THAT I WONT GET A REFUND AND THAT (DOUG) WILL COME UP WITH SOME LAME EXCUSE AS HE DOES IN ALL HIS EMAILS TO ME.
PS. DOUG, I MIGHT NOT BE CLOSE TO YOU, BUT I DO KNOW A COUPLE OF PEOPLE WORKING IN THE DEPARTMENT OF INLAND REVENUE SERVISES AND THEY WILL BE CONTACTING YOU SHORTLY TO INVESTIGATE YOUR SHADY BUSINESS DEALS.
ACCORDING TO THE RESPONCE FROM DOUG IT WAS REFUNDED, AND i THANK YOU FOR THAT. bUT THE AIR FILTER YOU SAID WAS POSTED IS STILL LOST. WITCH TELLS ME IT NEVER LEFT THERE. AS i HAD PLACED A ORDER FOR THE EXACT SAME THING FROM KNEEDRAGGERS.COM ON THE 1 APRIL 2011 AND RECIEVED THE ENTIRE ORDER ON THE 7 APRIL 2011. SO FOR ALL THGOSE OUT THERE LOOKING FOR THINGS RATHER GO TO KNEEDRAGGERS.COM- CAUSE AT LEAST YOU WILL GET THE CORRECT PRODUCTS. IT MAY COST YOU A LITTLE BIT MORE, BUT I BELIEVE IT IS WORTH THE PIECE OF MIND."
"Horrible company DO NOT BUY FROM!!!! Its been 3weeks and still havent gotten my order. All I order was Stainless brake lines. They wont answer the phone and just keep lying in emails. I will told they were lost and they would next day them... That was two weeks ago.... Then they said they will refund some of my money and still havent had that happen yet. Spend more somewhere else unless you like horrible customer service and waiting along time for your parts... I will never buy from them again."
"Ordered two items from this company on 12/16/2010, have yet to receive them, called them, emailed them, skyped them.....terrible customer service. I will pay more in the future to know I will actually get the product. I will now have to cancel the charges on my credit card, and still have to wait to get the product from another company, whom I am sure will do a better job at contacting customers on status. I will be happy to see this company go under, there is no way they will be able to continue with this type of attitude toward customers."
"Ok, you can read this entire review, or just this summary...
I ordered frame sliders, simple enough. A couple weeks went by, hadn't heard from them, he offered a partial refund and assured me they were on the way. Another week, nothing, again, "they're on their way, I'll get you a tracking number..." Never happened. No tracking number, pure lies, never shipped it, never ever. It's just outrageous!! I'm just glad the GF hasn't dropped her brand new bike in the meantime... I'll just have the pay the extra $20 and order from a reputable company. IT'S NOT WORTH THE SAVINGS!!! BUYER BEWARE!!!
Holy %@#& it's been 24 days now... nothing. No tracking number, nothing. You can't be serious, buyers beware!!! If this were an e-bay store, he'd have such a low rating nobody would buy from him!! I'm currently expecting a full refund, I'm tired of being patient, this is truly outrageous!
Ok, the below review still sticks, as I've not recieved my sliders yet (essentially 16 days later (today is Sunday... no deliveries today)), BUT, I have to say, the apparent owner of Fatbikez.com has written me back, and assures me that the frame sliders have shipped and they should arrive soon. I'll add a few stars for the prompt reply to my email & "ticket." Thank you Doug.
(written 1/19/11) It's been 11 days since I ordered my frame sliders for my bike, no word from these guys, and the sliders haven't arrived. In todays market this is just not acceptable, everything is electronic, I should have some kind of notification... "backordered (then I'd cancel and they probably know that), shipped, should be shipped around such and such day... SOMETHING... Instead, nothing. I'll update this evaluation if they reply to my email/"ticket.""
"Totally Satisfied with Fatbikez and would like to say a big thank you to Doug.
Being from Australia and would have to pay an arm and a leg for the pazzo levers here, i was so happy to get them with Fatbikez great prices.
Definitely recommend to anyone who is looking for bike parts."
"I ordered a seat cowl for my boyfriend's honda cbr600rr on oct. 18th. It is now the 28th and I have yet to see any sign of arrival. I called them numerous times and nobody has answered any of the times. I e-mailed Doug and put in for a support ticket. Nothing. I will never order from this so-called company ever again. Worst customer service I have ever had. I already went ahead and called the credit card company to cancel this purchase. And from reading other posts it is clear I am not the only one who has gotten screwed over by these guys. "
"Great service. Alternate products recommended when parts I wanted weren't immediately in stock, and as an international buyer with no chance to check out the products myself, was very happy to be able to rely on Dougs advice. Will be shopping here again!"
"I order a fender eliminator kit from fatbikez.com and it was shipped right away. Got the kit in front of my door in less than two weeks. I have a beautiful back side on my motorcycle now and can't be happier. Cheapest site online for the kit I bought, $70 for the unit, $80 shipped. I order a Targa fendor eliminator kit for my Ninja 250r. Came perfectly packaged and brand new without a single blemish...very pleased. Great experience and I will be sure to visit them again for future upgrades. "
"Everything ok with the parcel. Nice levers. Thank you very much."
"im an international buyer and fat bikes was very helpfull and user friendly and plan on to keep using them in the near future"
"i had been searching for about a month at every place online i could find for a windscreen and everywhere was out of them. even at first fatbikez was on backorder just like all the others, but what set them apart was there communication and their honesty about it. they informed me when the date was that they expected to have them in stock again and unlike some other sites, not only were they honest about it, the shipment actually came in a day early and they kept me up to date the whole time and gave me the lowest price i could find. i have and definitely will buy from them again."
"Super product and fast shipping. I paid 25$ less than ebay!"
"STAY AWAY!!! Their products are not as advertised and I have never gotten a replacement!!! I ordered Blue Yamaha R6 grips and they did not match the Yamaha Blue AT ALL! When I tried to contact the company they never answered their phone, so I sent an E-mail. They responded back, asking for a order number and address. I E-mailed them back with it, waited a month, and nothing came. I contacted them again, only to get the same result. I got an E-mail back asking for my name and order number, and it has been another month - I have not received anything back!!! STAY AWAY!! "
"Can't complain, they had what I wanted @ a great price and my order was placed/arrived expeditiously!"
"I have ordered a solo seat cowl for my bike on the 8th of August. today is the 17th, and still NO update, and it's been "ready to be shipped" since the 10th of August. No feedback from emails, no returns to my email, and no one picking up the phone.
I'm a pretty patient person but lack of communication is HORRIBLE customer service. I will never do business with Fatbikez.com again, and will rest assured be posting this all over the forums I am on as well as warning fellow riders to never do business with this 'company'.
Good business rarely gets major recognition, however bad business reputation travels like wildfire.
FATBIKEZ: SHIP ME MY PRODUCT or I will want a FULL REFUND without hassles, or I will contact the local as well as Ohio authorities regarding this, as well as contact the Better Business Bereau."