"Ordered the proton flushmounts for my bike. The shipping took a really long time because they were not already in stock, they needed to be fabricated. They finally arrived after 13 days, far outside the 2-7 day estimate, but in excellent working condition which was a save. Except for the shipping, everything else was great."
"Looked all over the web for the best price on frame sliders. Found out the Fatbikez had the best price on my parts. The shipping was very fair priced and fast. Great place to order parts from.
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"Ordered a integrated tail light for my 2006 Honda CBR 1000. Paid by credit card. Came in 7 days from order day. Was exactly as described. Fit my bike. Had to do some simple wire splicing, but very easy to do it myself and I am a novice when it comes to working on my bike. Great price! Will do business again! -Jeff"
"On Sunday afternoon, after diligently searching for the best prices over the internet, I e-mailed fatbikez.com asking for a discount on some Dowco luggage. They accomodated me immediately with a 20$ off coupon. Over the internet and still on a Sunday,I ordered the items listed on their site as in stock. Shortly afterwords, at 3:36pm Sunday I recieved confirmation by e-mail of my order. At 3:47pm Sunday I recieved an e-mail saying my order had been shipped allready!! I was skeptical but hopefull it would not be a long wait. Tuesday afternoon the Dowco luggage arrived in perfect condition. Awesome!! Thanks, I will recommend fatbikez.com to all my riding buddies for cutomer service and great price!"
"I had ordered a fender eliminator from fatbikez.com for my husband's bike. The part was shipped and received quickly. In trying to install the part, it was realized it would not fit. My husband searched the website and found the years for the part had changed and 2009 was no longer listed. We immediately tried to contact fatbikez.com to see what could be done as the part we had was not usable for us. After several emails and calls, I was finally able to contact Doug. I was told his website was originally showing incorrect years for the part and the 2009 was not yet available. I was given the option to get my money back or wait until Rumble had the 2009 part available and it should only be a couple of weeks. Mind you this was on May 24. I then received another email on May 27 stating it should only take a week. after paying upfront to ship the part back, it was received on June 3. I was refunded the shipping by Doug on June 3. On June 4 I was again told the part should be ready the next week. On June 18 I again emailed fatbikez.com to get status of the part. Was told that same day by Doug that he would call Rumble the next morning. I did not hear back, so I again emailed Doug on June 22. I have yet to hear back. So we have paid for a part almost 2 months ago and still do not have anything to show for it, except some headaches."
"I ordered a fender eliminator and some other bits and pieces for my b king.Fast shipping and handling time! SUPER HAPPY with my purchase and plan on purchasing from them again."
"I ordered a helmet from fatbikez on a Friday night and we recieved it Thursday! Fast shipping and handling time! Also they had the BEST price for this helmet we could find anywhere on the internet or stores! SUPER HAPPY with my purchase and plan on purchasing from them again soon! Thanks fatbikez.com"
"I ordered a set of Shogun Frame Sliders, but needed them quick...I did have difficulty calling to expedite, but once I submitted my order with remarks, I received a phone call immediately. They worked with me to get my order here as scheduled and cut me slack with shipping. The items were packaged well. Overall, I am extremely pleased with the experience and will continue to do business with them."
"Ordered Proton Flush Mounts and Targa Fender Eliminator. Very satisfied with packaging and time of delivery. However, the instructions for the Flush Mounts did not give good instructions for troubleshooting. These we're specifically for my motorcycle and I had to buy an extra part for them to work properly. I had to buy an electic flasher to replace my stock ones for the rear turn signals to work. Also, the Targa Eliminator says that it came with marker lights which it didn't. "
"Doug was very quick to respond to any questions I had and was very helpful and friendly! Items shipped out fast. Thanks!"
"I purchased a set of turn signals which said it fit my bike. Found out it was made for the back but needed signal for the front. They kept in touch very well until I asked for a refund & I never heard from them again."
"On 04/08/2009 I ordered some parts for my bike. I recieved these parts on 04/14/2009. While installing the parts on my bike I realized I ordered the wrong chain, my fault. I called fatbikez told them about the mistake I made. They said ship them back the chain I had for the right one at my cost $5.00. I shiped the chain back to them on 04/17/2009. Fatbikez recieved the chain on 04/20/2009. After calling them three times, once on 04/22/2009 to ask if my chain had been re-shiped. They told me they didn't know they had it, telling me it would be shiped that day I should have it by 04/24/2009. The second phone call was made 04/27/2009 asking where my chain was since it had been a week since they recieved it. I was told once again it was shipped, on 04/24/2009 instead of 04/22/2009. I then asked for a tracking number which I was told they would call me back with in five minutes. Three and a half hours later I called back a third time looking for the tracking number I had called about, to be told that my chain was shipped out 04/27/2009 not 04/24/2009 and they would email me the tracking number. So, my bike has been sitting for over a week unable to be ridden because of fatbikez procrastinating. This type of service is unacceptable and I will never order from fatbikes again and I will strongly influence my friends or anybody else not to order from fatbikez."
"Great service and price! I ordered an undertail kit over the holiday and received and email the same day stating the ship date and reason for delay (the factory was closed for the New Year holiday).
I am extremely pleased with Fatbikez and will recommend them to my sportbike friends this weekend as I show off my new accessory!
If you want A+ service and a super value go with Fatbikez and save on the time, money, and hassle!!!
Special thanks to Doug at Fatbikez."