ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2017-03-24

Adding another 10 years

"First Alert has been with my family for years now. And I feel it's worth it to continue. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2017-03-23

Wicked Good Service and Adaptable Products

"Spoke with Dakota regarding spacing of screw holes for mounting plates on combo smoke/fire/CO for both standard battery units and 10-year battery units. This info is not present on mounting instructions downloadable from the F/A website (that I could find). I have existing plaster ceilings that are difficult to work with and wanted to know in advance if either of these units would fit over the existing mounting screws. Thanks to Dakota, who was kind enough to find the physical units in-house and measure the spacing options for me. Indeed there were spacings on the mounting plates to fit both styles of detectors I am replacing ( 2 3/8" and 3"). Your competition could not offer that adaptability. 10-year combo units for me!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2017-03-19

KSNana

"Easy to get the product information and make my purchase"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2017-03-16

"very fast easy very detailed "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2017-03-15

"Good, professional transaction."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2017-03-15

"Great. Thanks. Great website. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2017-03-15

"good product more alternative choice. great customer service"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2017-03-14

worx

"Easy to find products, reasonably priced."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2017-03-12

Where theres' smoke theres' First Alert!!!

"I have used this product in the past (current detector). Great quality, ease of use. Glad you have a store. Replacing. Thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
4/5

2017-03-12

"i did find a coupon but i think maybe for first time buyers should get more then 10%"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2017-03-12

Easy Replacement

"Looking to replace my 8 alarms after 9 years. Give my age at 73 I need to stop climbing ladders, so ordered the 10 lithium. Great to see First Alert has the same model as 9 years ago so this last ladder exercise will easy!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2017-03-10

"great prices and an easy website to order items"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
1/5

2017-03-09

terrible customer service

"I bought a safe from them and tried to return within the window I was allowed. They were slow to respond but then gave me directions to send back (at my own expense).

However weeks later they were asking for tracking numbers which I no longer had (big mistake). I was told to put a code number on the box and I shared that with them Apparently that was not enough or the box did get lost, Have no idea but they make returning so incredibly hard.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-03-08

First Purchase with First Alert

"Purchase on website went smoothly.
I am anxious to receive the items purchased to check them out.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2017-03-05

firenone

"great site - less $ than local hardware store"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases