"Product was back ordered - but received it and it worked fine - just what I needed"
"Great Job. Notify all through shipping of a backoredered product"
"Excellent user friendly service and prompt delivery. Completely satisfied."
"The online store was really easy to navigate. I was able to see the products that were offered. I saw specifications for the product. What I think would be beneficial would be to add videos of the product online. I did receive my product very quickly too!"
"Excellent experience! Delivery as promised. Would not hesitate to recommend the First Alert Store. Thanks!"
"Ship date changed three times. It's now almost a mont before shipping is scheduled.
I was told that it was in stock when I ordered it."
"Quick delivery. Well packaged. Very user friendly. Thanks First Alert Store!"
"The units were delivered on schedule. The units I ordered were described on your web site as having remote silencing feature activated by "any remote device". The SA320CN units I received are make no mention of this feature in the enclosed instructions. Did I receive the correct product?
A primary reason I ordered these was the convenience of remote silencing. I am disappointed. "
"It was very user friendly and the smoke detectors came very quickly. I would highly recommend this site for replacing your smoke alarms and carbon monoxide detectors. They are also cheaper than the home improvement stores."
"Ease of use on the companies’ web site and call center were amazing and very helpful. Did you know that you need to replace your detectors every 10 years? Called the customer service number to ask for replacement of several other brands and had perfect service. The units arrived as promised and exactly what I needed. Highly recommend First Alert and this unit!"
"My recent purchase from 1st Alert was all you could expect, good price and good delivery."
"It was my first experience with First Alert Store and everything went just right. Easy and fast and delivery as promised."
"I am very impressed with the service at FirstAlert Store. I ordered on Jan 1st and received email confirmation and shipment and tracking info promptly. The package was delivered on time and in good condition. The items ordered were available as "on-line exclusive" with Home Depot, however they would not ship to California. When I asked HD if they would ship to store for pick up "they didn't offer that service". FAS price was less and shipping reasonable. Item is "Tundra Fire Extinguishing Spray" which I wanted for 89/90 year old parents who lack strength to operate normal fire extinguishers. Hope they are never used."
"My experience with the First Alert Store was great! However, the product was not put together correctly. The window hook and the plastic strap were put on backwards. We recieved the ladder yesterday. I tested it with my 11 year old daughter today. We rolled it our of her window as shown in the instructions put the spacer pegs were sticking out and not against the house. I had to drill out the rivets and turn the hook around then rerivet it together. Then it rolled out of the window as shown in the picture. Then when I tried to put it away the plastic retraining strap was on backwards as well. I drilled those rivets out, turned the ladder rung/bar around and regiveted the plastic strap to the rung, now the product works and rolls back up like it is supposed to in the instructions. "
"So far we are very satisfied with the First Alert Security System we have purchased. Also I am extremely satisfied with the professionalism of the personel with whom I had kept in email contact throughout my deliveries. Some of the order we placed was for Christmas and the service we received to get it here on time was great. I can't say enough about D. S.. She was so polite and helped in every way to make sure we were satisfied. I would definately order from your company again; and will not hesitate to refer others as well. Thank You for a great product that makes us feel alot more secure. "