"Through and unfortunate series of events I managed to break my phone screen, and then break it again after fixing it. Both times I ordered the parts from Fixed.com, and both times I got exactly what I had ordered with no trouble. They also came with the little plastic pry bar for taking the phone apart, which is great. I was sceptical going in and placing an order with a company I had never heard of before, but they offered great service and timely shipping, and I couldn't have asked for more. I will always go back to Fixes any time I have a similar issue"
"Ive ordered 2 times from them so far. Both orders were fast! Prices are awesome!
Only problem i had was with second order. It got in in 2 days, but was only one battery when i ordered 2.
They appologized and sent another one. 5 minutes after hanging up i had a tracking number.
Wish they had half stars i would have given them 4.5 stars.
Thats old school. Not perfect but made it right. Many companies could learn from this! Beleive me i will order again.
"
"My back for my Sony Xperia Z3 was cracked when I got it. It was fast delivery though. "
"Responsiveness and great follow up feedback on shipping makes working with our rep Jay always a pleasant experience"
"The price was good, the screen went on fineim happy. "
"I broke my Nexus 5X's camera glass and needed to replace the entire back panel. The one I ordered was exactly like the original and I've had no problems with it so far. My phone looks brand new with it. I highly recommend it!"
"I have bought 3 screens from them all were in perfect condition. their online instructions are great as well. It allowed me to replace 3 screens without issue. I used the free adhesive but found that buying precut one they have works best. My phones and tablets were better than new.. I have told others of this site as they have a wide variety of items to choose from."
"Great experience. With seller all was as describe on website. . Excellent. Product.would do business with seller again in future or when ever need product again ."
"I purchased an LG V10 repair kit for 87.99 plus shipping just to find that it was defective. The LCD did not turn on at all. I shipped the defective item back for a refund 2 weeks ago and as of today have yet to receive the credit back to my account. In addition to their very slow service times, they refused to refund the cost of the initial shipping (which was about $6.00) and also refused to cover the cost for me to ship their defective item back to them (which cost me $10.00 UPS). So I'm losing $16.00 even though it is not my fault that they sent me a defective item. This shows that Fix EZ does not operate on a customer-focused platform and they do not own up to the poor quality of their products. They never offered to to expedite the process or send me a new one. Extremely disappointed. I had to look else where to purchase my repair kit because they cannot be trusted. I will NEVER buy from these scammers again. "
"My broke my phone LCD screen and I fixed my phone easily. I've been using the new screen for a wile now and I'm very impressed."
"My pen on my Note 4 got crushed and I ordered and receven a comparable replacement at a terrific price within a couple of days! "
"They sent me a defective display that appeared to be used. Now they want me to ship it back to them on my dime. They screw up and I have to pay for it. Great. I hope I actually get reimbursed. "
"Do NOT buy from Fixez. I ordered replacement battery for Nexus 4 and received a battery that would not hold a charge for longer than a few minutes. Emailed customer support, they took me through weeks of back and forth troubleshooting. Once they finally acknowledged that it was a dead battery, I was informed that my 30 day warranty was expired, even though I sent the first email on the day the battery arrived. I opened a dispute through PayPal and got an email from Fixez the following day: "We are more than willing to assist you in this matter, regarding your wanting your warranty to be honored although it has expired. However you have an open dispute with Paypal, that dispute will have to be closed in order for us to be able to move forward." Instead of escalating the dispute to a claim like I should've, I let the dispute close. I haven't received an email from Fixez since then, and since the dispute wasn't escalated to a claim within twenty days, I cannot reopen it. I'm not happy."
"Upon testing the screen vertical lines and artifacts were displayed as seen here in this photo I took at the time:
https://drive.google.com/file/d/0B_AFXoHudOqdLUp1LW9STTRlSnhMaTY0VlM4SmJxZGRhbzMw/view
I reseated the screen and digitizer cables several times--this did not help.
I have ordered 5 screens from Fixez. All of which seem to be Chinese knock-offs with the Asus/brand name blacked-out/taped over to make it through customs successfully. Out of the 5 screen I had problems with 2 of them. One with the visual artifacts as seen in the linked picture and another screen where the hardware buttons (Home, Back, Apps) did not work.
I sent the screen back using the Fixez supplied packaging for the return.
Here is what they said:
We have received your part back for a return, however, after a thorough review of your order, it is the conclusion of our Returns/Exchanges Dept. Manager that the part is not acceptable for a return due to the following reason(s):
cracks in lower portion of the LCD from an install attempt
Unfortunately, we are unable to process a return or an exchange at this time."
"Parts came in as expected and was able to fix my phone."