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Verified
1/5

2016-09-05

Dishonost seller, Don't waste your money

"Fixez.com sent me a water damaged screen to replace my cracked screen and then claimed it was not screen they had sent me and refused to exchange !

I Ordered a replacement screen for my LG phone. When it arrived I began following their instructions to test the screen before install and immediately found it to not be responding properly. In retrospect the part did not look brand new and unused. Contacted their customer support and tested a few things at their request before receiving a return authorization and returned the screen.

I didn't hear from them for weeks, and when I followed up they claimed they contacted me and claimed the the screen I returned was water damaged and not the one they sent me. Even though I explained I was still in possession of my original cracked OEM screen and could demonstrate no other screen had been purchased they refused to admit their mistake and complete the exchange.

Ended up having to report Fixez.com to my credit card who looked at my documentation and provided me a refund. Their claims made no sense and were demonstrably false not to mention they lack quality control and sent a water damaged phone.

Don't waste your time with this dishonest company!
"

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Verified
5/5

2016-09-05

Love Fixez!

"I have placed 2 ordered with Fixez.com (1 for a charging port and 1 for a new screen when my son shattered the old one) to fix our Samsung Galaxy Tab 3, we have had the tablet for 4 years and I couldn't see running out and buying a brand new one if I could fix it myself. Fixez.com makes it very easy to find the parts and tools you need, and the instructional videos make it a simple fix (they don't have a video for the Galaxy Tab 3, but I was able to watch other producy videos to get an idea of what I would need to do). I would definitely recommend Fixez.com!"


Verified
5/5

2016-09-04

Seems like a good product

"Got an insurance replacement which came with a loose back plate. Used this and it came out much better than the replacement from Google. "


Verified
5/5

2016-09-04

Quick fix for my Nexus 5x

"Had problems with the sim tray on my 5x, and the turnaround, product, and price were perfect with Fixez. Thanks!"


Verified
5/5

2016-09-04

AAA Customer service

"Had a bezel arrive broken. Then replced it and shipped it out asap. "


Verified
5/5

2016-09-04

Great shipping speed and parts!

"Ordered a Motorola screen, shipped very quick. Installed the screen and it was indistinguishable from the original. Very satisfied. "


Verified
5/5

2016-09-04

Committed to customer service

"I made a mistake and accused them of being the cause. I was wrong, but at no point did they stop providing excellent customer service.

"


Verified
5/5

2016-09-04

Awesome assist!

"Needed to replace an ailing iphone 4s battery and founf the part and tools i needed to get the job done. Fast and easy ordering with logical suggestions (instead of aggressive upsell attempts) followed by fast delivery of the exact parts ordered. Handy and simple instructions led to a 10 minute battery change (I was making a tea while working) and all is well!

The whole process has given me the confidence to rehab and fix some other derelict phones as soon as i have the time to research parts needed. Thanks Fixes.com!
"


Verified
5/5

2016-09-04

Fixez.com is a lifesaver!

"I am really bad about dropping my phones. So when I broke the screen on my new Sony xperia z5 premium, I was very upset. But when I found Fixez.com, everything turned out fine. They had the parts I needed, and online guides for replacing parts. I'm very happy with my experience using Fixez.com. "


Verified
5/5

2016-09-04

Never do business with family.

"So, my brother in law broke the screen on his Verizon phone, I forget the model. He was in a hard spot financially so I offered to fix his phone, to include buying the replacement screen, if he came over and helped with landscaping. He agreed but needed a ride to get to our house; he lives about an hour away. My wife, his sister, went to get him on the agreed upon morning and time and he decided 5 minutes til that he wasn't going to help us. So, now I have a screen for a phone I don't own thanks to my brother in law.

Service was great, shipping was quick, the parts were correct. I did not try to return the screen because he might stop being a jerk, and my offer to help still stands.

Great company and will definitely order from them again for any other fixes that come along. Like the screen on my wife's Galaxy S6 that she just broke.
"


Verified
5/5

2016-09-04

Great pricing with prompt and accuracy service

"Beat competitors on pricing, and products arrived as described and promptly!"


Verified
5/5

2016-09-04

So lucky to find Fixez!

"It started with a broken iPhone. I thought I would give fixing it a try. I searched online and found Fixez.com. I have since repaired Samsung, Motorola, Nexus 4, Nexus 6 and LG phones. My confidence and skill level improved. Thanks to Fixez website, I can easily find tools, parts, instructional videos... everything I need. The follow up and communication from the staff is excellent!"

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Verified
4/5

2016-09-04

Perfect Fit, No Stick

"I purchased a XT1254 screen replacement from this site, and I was absolutely impressed with how well it was made, it fit perfectly within the space of the outer shell. The package also came with a slice of double adhesive for the installation, but.. The double sided adhesive was not tactile enough. I applied the same layout three times with no success. So I was forced to try a different type 1MM roll of double sided adhesive from Amazon. Applied it meticulously, each time (only had to do it twice since the second time was cause I had removed the screen to show just what I did, despite it taking 1-3 hours each time. I love fixing my own phones, and if I could get a job doing such, darn right I would jump on it in a heartbeat."

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Verified
5/5

2016-09-04

Fast and right the first time

"Get the right parts sent put the same or next day."


Verified
1/5

2016-09-01

Fraud and deception bait and switch ask for a return and they deny it and keep your screen.

"Bought two LG G2 touch screen and digitizers assemblies. Both are not functioning properly. They will receive input from no where. I called customer service told to rma the screens. I could only return one at a time because I need at least one phone that worked. Aug 22 they received my return. Took til today Sept 1 to process it. I sent email out yesterday because I still had not heard about my return to receive an email that the screen had been damaged. The package had insurance asked where the original box was and told it was destroyed. Asked for pics of phone and box denied. This company likes to sell but refuses all returns. BBB has 27 records on them. They say they have been in business from 2003 but the BBB only has a record of them from 2014 til now. This is a crocked company no doubt. Good luck if you order from them. They will not honor a warranty. "

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