"Flash Memory provided me with one of the worst buying experience I have ever had. Customer (dis)service was absolutely horrible. I purchased a SDHC 4gb card for my blackberry. The card came up as an option when I hit the link on their website. Unfortunately not all cards listed in the link were compatible and I tried to return the item. I sent an email to them the day after I received the card. No one ever responded so I sent the item back around 3 weeks later.

So, I get an email from them saying that the item was returned without the proper form and it was returned 31 days after the date it was shipped. Their window is 30 days. So I sent them a copy of my original email and explained that no one ever responded to it. Alex in customer service wrote back to me that they never received the first email, I returned the item without the proper form and they were going to hit me with a 20% restocking charge. After 4 exchanges of emails all attempting to point out the fact that: 1) their website suggested the wrong card, 2) I sent an email letting them know that I was returning the item and 3) if someone had responded to my original email, I would have asked for the proper form etc.

I had planned on purchasing the correct card from them but the way they treated me compels me to look elsewhere for the product and spread the anti-Flash Memory Store gospel.

I just wish that I had checked this site prior to getting involved with them.
"

" My item was a bracket to mount a handheld gps unit in a car. Item was ordered on Oct. 3rd 2007. Item arrived on Nov. 09 2007. They told me the item was backordered. (Haven't they heard of FedEx?)
Their website is misleading because the page the product was on said "Ready to Ship!". And obviously it was not. They also didn't communicate with me once unless I initiated it. They could've at least offered free shipping to compensate for inconvenience."

"I rcvd an email stating they needed to verify my shipping and billing address. After leaving it twice at the number given, which simply matched the information I already provided initially, I never heard a word from them. I emailed several times asking the status of the order. I called several different numbers (all of which were voice mail boxes) and never got a response. I finally called and emailed to cancel the order. I better not see the charge on my account. I will never do business with this company again."

"Great Store!
I ordered a 4 GB CF Card that had to be returned because it wouldn't work in my Garmin Street Pilot 2610. Of course, I had opened the sealed package to test the card. I used their website to request a return and also sent a e-mail to their customer service. That same day I received a confirmation e-mail and on the following day a personal e-mail from Amanda Meierdirk, the Flash Memory Store representative. She professionally answered my concerns and arranged for the return of the CF card. The lady also personally packaged a new card and shipped it out the same day. What more can anyone want from a seller? Work with them and they will work with you."

"I placed an order to buy the 2GB Kingston 133X Secure Digital Card. It took way too much time for the item to arrive. I e-mailed them like three times and also called them at least 3 times too, but never got an reply. Finally, I got the item, but it was the 2GB Q 150x SD Card. What...what the heck was that. It was not even what I ordered. A very unpleasant experience I had with those people. Never will I do any business with them. STAY AWAY FROM THOSE PEOPLE."

"Bait & Switch Fraud
I sent the following order:
FlashMemoryStore.com
2516 Waukegan Rd. #335
Glenview, IL 60025

Gentlemen:
Enclosed is a postal money order for $221.90 (which includes $9.95 for 2nd day shipping and $2 for insurance) for the following:

1 16GB DE/Samsung USB 2.0 Flash Drive (SMSG-USB-16GB) @209.95
****DO NOT SUBSTITUTE OTHER MODELS OR BRANDS****
Shipping 9.95
Insurance 2.00
Here is the Invoice:
#201286 Order flashmemory-store-201286 for Flash Memory Store.com - The Flash Memory Professionals (professional what???)
Ship to (name, address, and tel# given here)
email: email address shown here
Via 2nd Day Air (USA) via FedEx/UPS - $9.95 Flat Rate
Comments: DO NOT SUBSTITUTE OTHER MODELS OR BRANDS

Item Code Unit Pr
16 GB DE/Samsung USB 2.0 Flash Drive $209.95
(SMSG-USB-16GB)
Subtotal $209.95
Shipping 9.95
Total $219.90

Did I get my specified Samsung Flash Drive?
NO !!!
They shipped me a "Super Flash Drive" USB 2.0 16GB
that can be purchased for $70 less and has inferior specs (I could not find that brand & model on their website). Of course FMS pocketed the $70. I've emailed them concerning the matter but they have not answered. I've sent them a letter return receipt requested, but they probably won't answer. If they don't, the next step is to send them a notarized presumptive letter with proof of mailing. How do these people get away with this sort of thing for so many years???"

"Yet another victim. They billed me without first shipping the product. I emailed them about 5 times without receiving any replies about the status of my order. I finally filed a report with my bank to have the charges reversed and sent an email to the merchant notifying them of my course of action. THAT got a response out of them: they sent me an email that my order had been cancelled and my status changed to "Do Not Ship"--confirming that indeed they had not shipped my order. I actually received two emails about the cancellation, one signed by "Alex S." (full last name was not signed, just the initial S). I then replied to the email, asking if this cancellation meant that my card would be credited the $129.85 they had charged me. I received no reply. I'm sure I will have to get my money back through reversing the charges. I intend to contact the FTC about this company.
UPDATE: My bank got involved and secured a full refund for me."

"I received my 2GB SD SanDisk card as promised. It was a little late and shipping notification/tracking was very poor, but it did show up and was what I ordered. I did get a little nervous when I found, after my purchase, some very negative reviews on ResellerRatings.com so I ordered one from Amazon(it was onlt $4 more expensive through Amazon) Well the Amazon one showed up in a padded envelope. THe card was in the typical clear hanging packagong I would expect and have seen in stores. Great. The Flash Memory Store one shows up the next week in a smaller padded envelope with the card in a plastic bag inside in a case meant for an SD and Micro SD card. Thats it. No SanDisk packaging no card warranty info. Just the card and a simple invoice. I had to chukle. I'm just glad I got the right card, even though this seemed a little sketchy, and not a Q-memory as others have. I doubt I'll order from them again."

"Wish I'd checked here before buying from these guys! Ordered a Kingston 2gb SDcard and received some 2 gbQ card that I never heard of . I looked online and found out that they are the only seller of Q cards.They do not answer emails or phone so no way to resolve the issue. Guess I'm stuck with something I did not want or order."

"this is the first time i have ever ordered anything from this store but i was not dissatisfied with the service. i have read lots of negetive reports against this store and im sure they might have messed up an order or two, its the internet, things get messed up. as for the people who were to stupid to do a little research about how to contact the company, heres the phone number and the web address; Phone: ***-***-**** Ext. 7111
http://www.flash-memory-store.com/government.html

it may not be the best store but its definitely not as bad as everyone seems to think."

"Flash Memory Store is a scam! Wish I had found this website sooner! I ordered a 2GB SanDisk memory card at $38.95 + .99 shipping on 1/22/07. Two weeks later, on 2/5/07, I received a Q Memory card, 150x Xpress Turbo, NOT what I ordered! I called, and their recording says to leave a message. There is no opportunity to speak with anyone. I left a message and also sent an email on 2/5, requesting them to send the SanDisk 2GB that I ordered. I am not optimistic and would not order from them again."

"Well, I thought I needed a specific (obsolete)Dazzle SmartMedia card reader. It had the hardware that supported a formatting utility.

The bait was this model card reader that popped up when I Googled for it. Dazzle DM8200. The web page specifically stated it had the software. That is what I ordered. That is what the invoice states.

The switch: what I got is manufactured by PNY. The software was not included, nor does the hardware support it.

I did not give them the opportunity to rectify this matter, as the Dazzle thing probably does not exist any longer (It was too good to be true), I did get something for my $25, and I (belatedly) read the reviews here.

It was another reson to cancel my card number with the bank, however.

Thanks for being there!
Jim A."

"This is a scam; plain and simple. This is a textbook case of what these scam artists pull. I feel like a real idiot. Well, at least it was only an $85 mistake.

I ordered a Hitachi 40Gb USB portable hard drive in a rush because I needed it for school ASAP and had little money to spend. I found some at local computer and office supply stores, but I could not afford them at the time. I paid an additional $4.95 for three day delivery. The next day I realized that I had probably made a mistake and requested to cancel my order, and e-mailed them. I did not receive a response.

You can't find their phone number. I extensively searched for it, and could not find it.

I received the package over a week later.

Not only did it take this long to get there, but it was not the right item. It was a no-name brand 40Gb hard drive. But wait; there's more.

Not only was it not the right item, but the box was already opened. I am sure this is so that they would have an excuse to not acceot it as a return.

Not only all of this, but the drive didn't even accept the included USB-to-USB cable. It takes some other sort of plug.

I contacted them again, with absolutely no response.

I spoke to my bank. They said they could only reverse the charges if I shipped back the item and it was not accepted as a return within 30 days. I meant to do this, but school was so busy last semester that I never got around to it. I am really sure that I can't return it now.

They are criminals. That's all there is too it. Greedy liars and predators.

The State of New Jersey is in the middle of bringing suit against a company (operating under several different names) for these SAME EXACT REASONS, but selling cameras and electronic equipment, not computer hard drives.

My point is that we all need to contact the state about this. Maybe they can do something."

"Same here: Ex stock was on hold for more than 10 days, ignored cancellation on their website as well as by Email, shipped substitute product 4 days after order was cancelled, substituted product even though it was clearly stated in comments, that no substitutes were accepted. Tend to ignore Emails, but had some responses, however not really adressing my issues. Will backcharge via my credit card company and I am done doing business with them. As a matter of fact, this is the second incident of substitution without prior information."

"Same story here, ordered a 2GB kingston 13x SD card and received a 2GB QMemory 150x. Same price, comparable specs but it is unacceptable that a vendor delivers some unknown brand to one of the best rated one on the market, and this is not an isolated incident.
Let's not give Flash Memory Store and their sister company Computer Memory Store any further business!"