"I’ve requested SEVERAL different tile samples from flooring inc, and they have sent all of them in a timely manner. The price is perfect for the DIY person!"

"Pros: Wonderfully easy to do business with online. Great communication at point-of-sale. Great selection of flooring - really, really great. No surcharge for residential shipping. Made redoing the flooring of a room in a my house a hassle-free (not normal with the flooring process)!
Cons: I've never done business with this company, so I am taking a leap of faith that their backend service (which looks great according to reviews) matches to the front-end selection and ordering process :)"

"The order process was quick and simple. "

"Horrible customer service/satisfaction - damaged product.

I ordered 16' x 12' Shaw sheet vinyl from this company - $633/free shipping.
The product was delivered by freight. Sheet vinyl comes on a cardboard core for stability. When the driver delivered the product, there was no visible damage to it that I could see. We lifted it out of the truck, handling it toward the middle of the roll, and there was a slight bend in the roll that would be expected. The driver never asked me to sign for delivery or indicate acceptance of undamaged product.
When I unrolled the vinyl the next morning, the cardboard core was bent sharply in half and the vinyl, the entire length, was rippled from where it clearly had been folded during shipping. It is apparent that some warehouse or shipping handler propped this roll up against something rather than handling it flat at all times - probably, and unsuccessfully, tried to handle 200lbs alone rather than getting help. Additionally, there were surface puncture marks a couple of feet from the ripples extending about half the length - no idea how this happened.

This damage could not be known until the entire vinyl roll is completely rolled out, which is not possible when a freight company delivers. The product is unusable.

Long story short, FlooringInc took no responsibility for the damaged merchandise, only offering me a $100 salvage credit or a new roll if I would pay the shipping of $162. I had NOTHING to do with the damage and it is FlooringInc that has the relationship with the shipping company. I shouldn't pay anything but the original price and expect a quality product. Cheyenne and Tyler were powerless to do the right thing - obviously the warehouse and some greedy MBA decided that they could get away with me being unsatisfied. They have said that they will do nothing more. It is sickening that these companies try to get away with not being responsible for a quality product making it to the customer.

I wouldn't recommend using this company to anyone. They are greedy and have zero customer satisfaction intention.
"

"would have been nice if you mentioned who you use for shipping. "

"hard to find thickness...."

"The only thing that was difficult was getting to check out . The site wouldn’t let me check out so I tried the next day. Then it was easy. Now I have to see if the right order comes and when! "

"Excellent price for product. And ordering was super easy. Thank you!"

"Best buying experience I’ve had in a long time. Rubber gym tiles are high quality and shipping was fast. Customer service is outstanding and knowledgeable."

"Found exactly what I was looking for at a great price."

"Searching for and finding a carpet that suits my needs was fast and easy."

"Since the hold time was long on the phone, I used the website chat feature. Angela was very helpful"

"Works Awesome in my Boat !"

"i SPENT A BIT OF TIME CHECKING QUALITY OF PRODUCT. REQUESTED SOME PRODUCT INFO, BUT, NOTHING RECEIVED RE: PRODUCT. ORDERED ANYWAY. LET'S SEE HOW IT WORKS OUT!"

"It took sooooo long to set up the payment part"