"I was beyond upset by the flowers that were sent. THEY WERE NOT THE FLOWERS THAT I ORDERED! I read the fine print and it said something along the lines of: “we are allowed to substitute if something is not available.” This would have been okay if I had not had ORDERED TWO DIFFERENT LOOKING BOUQUETS and RECEIVED IDENTICAL CRAPPY ONES. I understand substituting is necessary in some cases. However, I find it hard to believe that they ran out of roses near valentine’s day. Why should I pay for ROSES and receive HALF DEAD CARNATIONS? The ribbons that were in the picture didn’t even match what I got! Do not rob people with false advertisement!! If the flowers are going to be that different from “substitutions”, have good customer service and CALL OR EMAIL someone and let them know! I would have canceled them if I knew someone would have received that GARBAGE! Not only did I receive half dead flowers that I did not order, ONLY ONE OF MY MESSAGE CARDS CAME! I ordered flowers for TWO different people and because you did not put my two message cards on with TWO DIFFERENT NAMES, ONE person kept BOTH FLOWERS!! I did not have a gift for the other person like a jerk. How can I tell the person who kept both that they weren’t both for them!? This was SO UNPROFESSIONAL! When I pay a company decent money (nearly $70) I should get what I paid for! How can you mess up message cards?! I was infuriated when I received the call thanking me for the flowers but I did not have to send TWO SETS!!! Would NOT RECOMMEND! Just because I did not spend hundreds on valentine’s day flowers does not mean I should not have received what I paid for!
P.S. Although I did not select sympathy as the occasion, I ordered flowers for one of the people because their MOTHER COMMITTED SUICIDE and they are having a hard time. Guess what? They were the one who did NOT receive the flowers because THEY did NOT put the message card I ordered!!!"
"every year I send something to my wife at the school where she works. This year I wish I hadn't chosen florists.com to help me out.
With the holiday falling on a weekend, I set delivery for Friday. I got home pretty late, so when I heard the next day (sat) that nothing showed up I immediately called customer service. Upon pulling up computer info they told me that the "delivery was attempted" at 1:45 but they could try again today. I reminded them that the delivery site was a school, opened until 3:30 with packages routinely left at the front desk. Also, not only was the school closed for the weekend but next week is a vacation break with no chance for redelivery either.
Eventually a supervisor got on the phone and I was offered a refund. I suggested that instead they simply make their offered redelivery to my home, a 20 min ride from the original destination) so that my wife will receive her valentines surprise in time for Valentine's Day. No such luck, as the supervisor said they wouldn't do that. Well then, I thanked her for ruining the surprise gift I arranged well in advance, and said that I regretted hiring them this year instead of... Anyone of the countless other companies offering the products but actually being able to deliver them.
Seriously, use any other company of its important that your gift actually arrive when you pay for it to.
"
"I ordered flowers that were supposed to be delivered the following day. It took five days, several hours on the phone with customer service and a lot of stress before the flowers were received. Big surprise, the bouquet that arrived was nothing like the one in the picture!!! At least I was offered a refund but it was not worth the hassle. Not to mention the surprise was ruined as I had to involve the recipient in the process. The excuses I received were all over the place! Pay the extra few bucks and go to a legit company!"
"I ordered flowers from #florists_com to be delivered to my god-daughter. No flowers were delivered and #florists_com didn't even bother to let me know they don't service the Chicagoland area until after I inquired about the delivery a few days later. Unacceptable. If i could leave zero stars, i would have. #betterbusinessbureau #donotshophere #notahappycustomer"
"Placed an online order for a flower arrangement sent to my parents for Thanksgiving. Delivery was guaranteed for Wed. Five days later still no flowers. Requested refund from company."
"Placed an order and called at 9am the next day to request that the order goes out early due to my wife being at work and having to leave her job at 5pm. I called several times during the day and the manager of the store by the name of Laura that I spoke to all day, told me the driver came and left once again do to my order not being prepared yet( mind you it was 1pm at this moment). Worse experience I’ve ever had, my wife got to enjoy a very expensive fruit basket in her car due to the driver getting there at 4:56pm. Never again so much for a nice experience. Spoke to corporate office they said manger said they won’t even refund my delivery charge because her driver made the dead line by 4min. Really bad experience came from this store.
Edible Arrangements - 556
1339 S State Rd 7
North Lauderdale, FL 33068
Phone: ***-***-****
"
"- Bouquet never delivered
- Customer support number they have listed online tells you to go back online and then hangs up
- Emailed customer service, support ticket was created saying that I will get a response in 24 hours, never happened.
- Had to dispute charges with my credit card company
- Avoid this company if you can, there are plenty of reputable companies out there"
"This company is TERRIBLE & that's putting it nicely. I ordered flowers on 9/14/15 for next day delivery. We'll my flower arrangement never made it to my mother in law house. Customer service sucks here. I called them on 9/16/15 @ 8am & boy did I get the runaround. I was given three 1-800 numbers & each time it was BS. Finally at 4:50pm, I was told "your order was delivered on 9/15/15 @ 12pm"... LIES. No package, no confirmation, & no product. I guess they were tired of me calling, so they told me anything. I was charged for a product that never came. Don't worry customer service doesn't offer refunds or discounts for the inconvenience. Purchase at your own risk. They have been reported to "The BBB" 13 times, I wish this info would have popped up before I order anything. Good Luck!"
"FRAUDULENT CHARGE!!!! STAY AWAY!!!!!
I placed an order with them on 6/13/15 of which they charged me for that order on 6/13 the order was to be sent on 6/14.
I have had two emailed promises from the customer service representative, Annette Williams, that my order was delayed and would be sent on 7/23 and after I stated that the order wasn't sent she quoted me 8/4 as the new (third) delivery date. I will gladly provide the email correspondences. The order has never been sent and I have not received a response to my last two emails requesting a refund. On 08/21/2015, I got off the phone with customer service (the third phone call ) to attempt to request a refund. To be determined if I actually receive a refund.....
"
"Didn't deliver by mother's day. I called my mother the day after and she said she hadn't seen anything. I follow up with florists customer support and they said the flowers weren't delivered because the local florist couldn't handle the request. Thanks for telling me AFTER the fact! Never using again."
"I agree with the other reviews....... Customer service does not exist with this company.
Would NOT recommend you order edible arrangements from them. They left mine outside the door in hot weather!!! Unforgivable.....it was my anniversary present but we did not get to enjoy it because the fruit was hot and the chocolate melted. "
"DO NOT ORDER FROM THIS COMPANY!!! I ordered an arrangement as a birthday gift, it was supposed to be delivered on the 24th and it still hasn't been delivered. I tried calling the company multiple times, left two voice mails for someone to call me back, emailed them, and I still have not heard back from anyone. I really think this company is a SCAM! ...Sooo frustrating
"
"Ordered Valentine flowers with this company on Feb 9th. Scheduled delivery for 2/12 to ensure plenty of time for a back-up plan if they did not arrive. 2/12 - no flowers. Emailed them expecting a refund. 2/13, get an email offering partial refund and promises to deliver on 2/14. Against my better judgment, I agree. 2/14 comes and no flowers. Was promised on 2/16 a full refund, but shortly thereafter I get an email saying the flowers did arrive. Considering the fact I was here all day and no flowers came, I can testify that they absolutely did NOT show up. So now I have no flowers, no refund and a very upset wife! Please do not end up like me - use someone else or go to your local florist."
"Cancelled my order without warning!
This is a very unreliable company. They cancelled my order when I asked them to confirm the delivery date, as they had sent a very misleading email saying the order was being prepared for delivery (a week early). They then refused to re-process the order at the price I purchased and insisted I repurchase the flowers at the new price (3x the price of my original order)!! This is all after holding for 75+ minutes, TWICE, to reach a customer rep (the first time a rep picked up after 75 min, put me on hold and after a minute it kicked me back to the wait queue!). Also tried email support, which never responded back. Do not trust this company with your delivery. Save your time and effort and go with a more reputable florist or go local!"