"I ordered flowers 3 days in advance to be delivered to our aunt for her 90th. birthday. I received an email saying they were unable to deliver the flowers. This place is a big SCAM!!!!! I thought I was speaking directly to the florist when I ordered the flowers. Apparently, I wasn't. I have cancelled my credit card and will dispute the charges. Wish me luck. "
"FLORIST FROM HELL- never delivered flowers - ripped off by $63. This is a scam - they will not answer phone- will not return emails. NEVER EVER USE THIS COMPANY - also known as Wesley Berry Flowers - same company - located outside of Detroit Michigan - might as well be Russia. "
"I absolutely agree with all the reviews stated here. The worst service I have ever had in the USA. I ordered the flowers for a friend's b-day and yes the bill included $20+ hidden fees. They have 3 different options for the flowers but they deliver the same small amount no matter how high the price is. Nobody is answering the phone, every time they say hang on and it is taking forever. They promised the partial refund but never refunded me and I could not even talk to a real person. The worst company ever!!! VERY DISAPPOINTING!!!!"
"This place is a total fraud. They show beautiful arrangements but you don't get them. I ordered a $70 arrangement for the funeral of the father of my best friend. When it arrived not only was it NOT what I ordered but it was only a very small very sparse arrangement which was humiliating and embarrassing.
Do yourself a favor and NEVER order from them. You do not know what you will get and the hidden fees are really excessive."
"WORST COMPANY EVER. I ORDERED A SYMPATHY PACKAGE AND THEY DELIVERED A HAPPY HOLIDAY ARRANGEMENT TO MY FRIENDS FAMILY WHO MOTHER JUST PAST AWAY. "
"They simply DID NOT DELIVER. I was robbed."
"I ordered a flower arrangement of my Brother-in-Law's funeral/viewing. The service at the funeral parlor was from 2-4pm. That is a normal time for something like this and anyone selling flowers should know that. The flowers did not arrive until 10 minutes to 4. So they were really garbage at that time.
I am really disappointed, I will post this same complaint everywhere I can. I did send a complaint to Flower Delivery Express but the never got back to me."
"Read all reviews. They are true. This company is a big scam. The do not make same day -- or even any day -- delivery. You cannot talk to a customer service rep -- you get an answering service. I experienced the hang ups, no response, etc. I asked to cancel and got the run around. I cancelled my credit card because I felt the number had been compromised. DO NOT ORDER FROM THIS VENDOR."
"After I placed the order, my bill included a ~$20 hidden service charge and a hidden ~$10 sales fee. This company is a rip-off!"
"Ordered rush delivery on 1/17/15 for dying relative who just wanted "something to look at besides these 4 walls." Received "no reply" email saying flowers couldn't be delivered that day; unable to find after hours phone number to cancel, and no "cancel" tab online, so wrote to cancel on "change order delivery date." Four days later, received email that flowers were delivered; don't know if that is true; no one home since she went into the hospital the next day. Asked customer service for store credit for funeral instead; refused. Four days for "rush" delivery not acceptable, and the "customer service" from two members was atrocious. Offered me a refund of my rush fee; then increased offer to a $10 discount; unacceptable, as the charge was much more than the web site indicated. Hung up on me (and no, I was not being impolite). "
"This is the first time I have ever been compelled to write a review for a company but this was the most horrible online purchase I have ever made. As the other reviews stated DO NOT ORDER FROM THIS COMPANY. Save your money and call an actual florist. I ordered flowers 3 days ago that have yet to be delivered but the worst part is their Customer Service. I have been hung up on at least 5 times in the last couple of days. It has been the worst experience and I will never order from this company again. I've resolved myself to the fact that I am now out $79 with NO FLOWERS. This company needs be run out of business. All you need to do is look at all the reviews of unsatisfied customers telling the same awful story! My next step is contacting the BBB and filing a complaint... this is how strongly I feel about this company and getting ripped off!"
"HORRIBLE HORRIBLE HORRIBLE EXPERIENCE!! Waiting for flowers for funeral never arrived! When you call they put you on hold for years???? They said its only 2 supervisors can't get a hold of any they hang up on you etc.......still waiting NEVER NEVER NEVER HAD THIS EXPERIENCE.. "
"DO NOT BUY FROM THIS COMPANY.
I paid $70 for the premium flowers and what showed up to a funeral was a small vase with random flowers that looked like it maybe stood 6" tall and cost at most thirty bucks. Embarrassing!! I will never use this company again!!
THIS COMPANY IS A SCAM!!"
"Flower Delivery Express and Wesley Berry Flowers are one in the same company. DO NOT order flowers from them!! What is pictured is not even close to what you will get. They are guilty of fraudulent advertisement and thievery; in a nutshell they are scam artist preying upon people who are looking to make life and hard times a little brighter. Pretty sure that nowhere is 4 roses and a handful of baby’s breath worth 183.00. When they were contacted about this discrepancy in quality, they stated their policy is that substitutions maybe be made due to availability of flowers. I read the policy from my printed receipt to the customer service agent which states “ In event that your selection is unavailable, a substitution of comparable quality and value will be delivered"in what world is 4 roses and baby’s-breath comparable to a floral arrangement containing not only roses but various flowers not just fillers. I was then told that they could offer me only $20.00 refund and that was the most they could do. I asked to speak with someone higher up and was told that “wasn't going to happen”. I then told the Customer service personal that I got the feeling this happened all the time and this was the normal service and quality provided. She snorted and laughed saying “You would not be incorrect”.
These companies should be closed down and no longer allowed to scam people, to prey on then to steal from the general public.
"
"Worst customer service I have ever received. I paid extra to have flowers to be delivered for a funeral. I got a notification, on the day of the funeral that the flowers would be delivered. They contact me later, no delivery was made. They said the would deliver the next day. What idiot would deliver funeral flowers the day after the funeral. When they contacted me, by email, despite they knew my cell. I reply and got an email that they had no record of my purchase, though they have know sent me 3 emails. I wish I could give them zero stars"