"I ordered 4 bottles of Davidoff Cool Water. The perfume was bad. It seemed as though it had been sitting on a shelf somewhere for years! The bottle and liquid were discolored and the smell was musky. Cool water is a fresh sweet light smelling fragrance. I called the company to return the items because of this obvious quality control issue which is the company's fault, however, they refused to provide a return shipping label. They wanted me to send photos of the bottles to prove that they were discolored and then they would consider sending a paid return label! Terrible customer service. I absolutely will NEVER purchase anything from this company again, and I suggest you all stay away to avoid a similar situation. They do not stand behind their products and have obvious quality issues."
"1/9/13
They do not tell you that the product is out of stock,then take your money and refund less then they charged, I see that other customers have similar problems.
Do NOT use this site !!
Do NOt `trustthis site!!"
"I bought a perfume from this website. They came back to me that they could not process my order because my billing address could not be verified with the credit card company. It is totally understandable. However, they requested me to send a photo ID, a copy of the credit card being used and a copy of my bank statement if my credit card is not issued in the States and emailed back to them. It really makes me feel suspicious why they need all these personal bank details and my photo ID(even my bank does not have a copy of my photo ID.) I emailed back to question their request and no reply has been received. Of course, I would never send these sensitive details randomly. I think I better stay away from this website."
"Totally delighted with the perfumes I have purchased. I have used fragranceshop.com three times now. Each time every transaction has been smooth. They have always been willing to go above and beyond. I will no doubt continue to use their service!!"
"Please do not buy of this company, i read some of the good review, which are actually fake written by the company. I bought £100 worth of goods, first of all the order didnt turn up till 24 days, and when i received it I had to pay £20 customs charge, and half of the order was missing, I contacted them they accused me of lying and saying everything was sent and sent me a stupid claim form, and when they received it they didnt do anything. So I am out of pocket over £100 and on top the fragrance I received isnt even genuine. PLEASE DONT ORDER OF THIS COMPANY, AS THEY DO NOT DESERVE POCKETING MONEY DISHONESTLY AND FOOLING PEOPLE."
"Dishonest company. Sent me the wrong item. I have to pay to ship it back but UPS won't take it from where I live because it is considered a hazardous material. I will just call my credit card company to cancel the payment. There is only a clerk that you can talk to. When I asked for a manager, I was told that he hardly ever comes in. Don't just take my word, read all the other negative reviews too."
"Wish I had read this before placing my order. I got what I ordered, but the perfume was watered down. Returned it and they wouldn't refund the price or replace the watered down perfume. Said they would ship me back the watered down perfume for $6. I said no thanks. It took weeks for them to respond to the return and then I had to send them an email and ask for action.
Terrible company and terrible customer service."
"Avoid this vendor at all costs! I purchased 3 perfumes for my daughter for Christmas at the end of November, 2011. It's now mid January 2012 and nothing. Firstly they kept telling me it would take up to 22 business days for delivery and gave me a tracking number which never updated. According to the US Postal Service site, they are still waiting for the parcel to be received from the vendor. Finally after many emails they have said the parcel is lost and to fill out the form they sent me, complete it in 10 days so that I can lodge an insurance claim. Well, no form was attached, and hello....I don't have the claim with the insurance company, the vendor does! If I don't complete the form (that was never sent) within 10 days, then my case is closed and I forfeit my money. I have paid about $240 for a Christmas present I never received and have a daughter who received nothing for Christmas as my money is gone. Thanks to these scammers, a miserable festive season. I have reported this matter to my bank with the hope that Visa will investigate them. My main aim is to prevent others from being ripped off. "
"I didn't do a web search for reviews until after I had placed an order with these folks, and needless to say I worried and fretted after reading all the bad reviews. Much to my surprise though, I received the exact item I had ordered, within the 10 days promised. Package was factory sealed, and I could not be happier. This is not to say all is perfect with them, and I cannot comment on other customer experiences, but mine was generally positive, and I can't complain."
"I ordered one item (perfume) on December 10, 2011, and not only did this item not arrive by Christmas, it still hasn't arrived by December 27th! I received NO email from www.fragranceshop.com indicating when the item was sent out for shipping nor that it would arrive late for Christmas. I ordered another perfume the very same day from a different online website that did send me an email when it was shipped out, and it arrived early for Christmas. Needless to say, I will NOT order anything from www.fragranceshop.com ever again."
"Wish I would have checked out this company first. Postal Service reported they never shippped my item. I will not use them again"
"Disappointing customer service. Per FragranceShop, my order was stuck in the ether. USPS didn't have it and they claim they shipped it. Charged my CC immediately but it didn't arrive until 4 weeks after my order confirmation. We will NEVER patronize this vendor again."
"Just please avoid this company. Prices are tempting but close to Luxuryperfume.com, so I really really regret choosing fragranceshop.com over a 5.95 shipping deal difference and not doing a research of them. The former is well rated at yahoo shopping. But fragranceshop.com, I had a taste of their customer service. You have to call them before they will ship those items out. Returns? Good luck. You're in for a chase for your money. My emails to them after a few exchanges bounced, it can only mean two things, my cased was closed, or my email address was blocked. Blocking customer emails? That's new to me in my years of online shopping. Unfortunately, I cannot comment on the quality of the products. But take your cue from the bad reviews from all over the internet."
"I purchased the 3.4oz Pink Sugar by Aquolina (Tester) a few months ago from them, and honestly I had no issues, the perfume was what I expected. However, I just bought the 3.4 oz Burberry Classic (tester) and it was so watered down, it disappered almost as quickly as you sprayed it. I am now trying to get a refund, they say they sent me an email..I told her..I didn't get it, she said "O, it can take a few hours" lol lol...right. Anyways I will keep pursuing them until I get my refund. But please don't waste your time or hard earned money on them..I know the prices are tempting, but not when it gets you nothing."
"CAUTION!!! This is NOT a reputable company . . . glad that I only purchased ONE item - wanted to purchase SEVERAL - but that little voice in my head said "check them out first" . . . . glad I did as they either are selling fragrances that have long expired their shelf life or are just plain imitations and not good ones at that.
When I confronted them about it they were extremely inflexible in allowing me to return it - totally irrational return policy . . .
All I can say is that I am glad that I did not buy more than a relatively small dollar amount from them! I WILL NEVER PURCHASE FROM THEM AGAIN AND WILL STRONGLY RECOMMEND THAT MY FAMILY, FRIENDS, AND ANY ONE READING THIS DO NOT BUY FROM THEM.
YOU WILL BE SORRY IF YOU DO AND YOU WILL RECEIVE NO SATISFACTION FROM THEM TO MAKE ANY EFFORT TO WORK WITH
YOU TO RESOLVE YOUR DISPUTE.
I'VE LEARNED MY LESSON - DON'T BUY FROM FragranceShop.com - EVER!!"