"Quick, easy and outstanding customer service. "
"Experience was great. Just haven't received any update on my order in 1 week. Fortunately these parts are not urgent, so no big deal. Hope this helps thanks for the service. "
"Will not respond to repeated requests for order updates. Invoice received, money collected, no more information. Horrible communication. Get your order from another dealer"
"Took advantage of Black Friday sale to replace my brake pads and rotors on my 2013 Land Cruiser. Prices were great and received the order in less than a week with free shipping. "
"Pop up add from FAT showing Black Friday deals pops up in r/h ads. I needed 3 and bought 6 because of the discount.
Thanks for the add."
"I purchased a number items from these guys and actually had to exchanges a part (my fault not theirs). They offer great prices and most importantly great customer service (thanks Charlie!)."
"Received a set of opened and rusty rotors for my tundra. Looks like a previous return. Unfortunate…"
"Great seller got my new oil filters really fast I don't know why the closest Toyota dealership don't sell online. And I don't want to drive 90 miles round trip to buy oil filter. But this dealership does and the service was great easy buying and shipping the oil filters highly recommend this Dealership.
"
"I was looking for some filters for our Rav4, and also wanted to find new all weather mats for our 17 Prius. The Toyota parts site was not helpful locating the mats. I knew the old part number, and found someone selling a new mat for a more recent Prius as being compatible, but Toyota did not list it for the 2017. Charlie in Parts researched it, and confirmed I'd be OK ordering the newer model year mats! All the goods arrived in good shape and in a timely manner, and the mats fit!"
"Ordered some maintenance essentials for my vehicles. Ordering process was very easy and I received my products very quickly. "
"Tim Reardon (Service Advisor) and Peter ? (Sr. Mechanic) provided excellent service for my old SUV. Got the new part installed and made sure it worked properly. Will definitely be a returning customer! "
"Exactly what I ordered and received it in a timely fashion "
"I ordered a bed mat for my new 2024 Tacoma and it shipped in just a few days. "
"I bought some items during the sale. Prices were fantastic and when I emailed to ask a question I received a response very quickly."
"ordered parts....good price but took 7 days to ship!....don't use them if you are n a hurry"
A rep from Fred Anderson Toyota, FredAndersonToyota, has responded:
“Good Morning,
We are sorry to hear that you received parts that were not in good condition. We ordered these rear rotors directly from Toyota and they were not part of our stocking inventory so it is likely that another dealer returned them in this condition. We have emailed you a return label so that we can get these returned back to Toyota and file a claim with them. Please reach out to us to advise if you would like a replacement set of rotors shipped to you once we see the other rotors in transit. Please accept our apologies for the inconvenience of the condition of these parts. ”