"I placed my order over a week ago and still have not got a shipping confirmation."
"Great experience all the way around"
"I had been looking for full-sized spare wheel for my Rav4, so I took advantage of Toyota's 25% off sale combined with Fred Andersons low prices and free shipping. It was an outstanding deal, and they shipped it fast. This was my second parts purchase from Fred Anderson, and it won't be my last!"
"Terrible and slow service"
"Nothing beats OEM parts. Too many counterfeits on Ebay and Amazon. When a Toyota or Lexus dealer offers 25% off and free shipping, time to stock up on commonly used maintenance items."
"Everything arrived as ordered. Shipping was right on time. Price was exceptional. I will definitely be shopping here for Toyota Genuine parts again. Thank you "
"Your website was easy to navigate, it actually let me purchase parts. Most Toyota dealerships websites are NOT user friendly. You had great prices and free delivery during this sale. I hope you have more and I hope to be notified in advance. "
"Had to wait 4 days before sending a 2nd email to get a response on canceling an order. I understand they were busy during the sale but it would have been nice if they had more people available to answer."
"Amazing! Ships to Alaska - Thank you!!! Best prices in the USA bar none! Thank you again! My Toyota dealership doesn't have direct online parts ordering for pick up or delivery- all Toyota dealerships that don't, you need to jump into the 21st Century! "
"Awesome prices fast shipping "
"The price was reasonable and quick delivery. "
"Easy enough to shop, though Toyotas parts catalog is somewhat difficult to browse for the correct part number. This deal was worth the extra effort to get correct parts numbers. "
"Easy online ordering. Staff contacted me right away with a few questions I had and assisted with fitment and were very professional. Check-out and shipping was efficient and fast.
Will certainly be back for all my Toyota requirements.
PS: big shout out to Charlie, very helpful, thank you!"
"Short wait for online ordered spare parts. Friendly staff, parts delivered as ordered. This was my 4th or 5th online order and had no issues with previous orders either. Keep up with good job, all I can say. "
"This is my second time ordering parts from Fred Anderson. I cannot get what I want from my local Toyota dealership so Fred Anderson is my go to! Good deals, good customer service and fast shipping. "
A rep from Fred Anderson Toyota, FredAndersonToyota, has responded:
“We are sorry to hear about your negative experience with our dealership. We apologize that we were delayed in filling your order. We doubled our staff to accommodate for this large sale to better serve our customers. Please feel free to reach out with any additional concerns to our Parts Director, Yvette Newton. She may be reached at 919-571-5150 Thank you ”