ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
4.04/5
Shipping & packaging:
0.00/5
Customer service:
4.45/5
Return/Replacement policy:
0.00/5

Verified
3/5

2021-10-01

1stGenJohn

"Can't say much yet..... Haven't picked up the part. Goofy how you get a 30% discount online, but you can't get that discount in store or during repair. Who is the rear hero? "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
2/5

2021-09-15

Parts shipped?

"No parts or communication about my pending shipment."


Verified
1/5

2021-09-15

No follow up, no response, weeks of delays

"I ordered new floor mats for my Toyota Rav4. After 3 weeks still no sign of the mats, no response from dealership."


Verified
5/5

2021-09-07

Quick Service!

"Easy and clear online Service!"


Verified
5/5

2021-08-23

"always good service from Ryan at the Parts desk at Fred Anderson Toyota, Thanks."


Verified
5/5

2021-08-20

Broken, Repaired, Satisficed

"Received my part quickly (side mirror for RAV4). It came in a sturdy box and was not damaged. The part number was correct. It worked well. Very satisficed with my overall experience with Fred Anderson Toyota online order."


Verified
1/5

2021-08-11

Never heard from them

"ordered through google never received a or any confirmation of my order no receipt called parts department left a message no call back!"


Verified
2/5

2021-08-04

First Order

"You order software WOULD NOT allow me to select PayPal as a payment option. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
4/5

2021-07-31

Use the Website. Avoid the Price Gouging Dealers

"I had some seals reach their end of life and needed replacing. I searched online and found the part numbers so I could order and replace them. I found them on the website for $35 each after a dealer discount for choosing my local dealer. They were normally $50 (MSRP) per the website. I then called the same dealer and they said they had 5 in stock. When I arrived to pick them up, they only had 1 in stock (apparently a popular part that day), and they were going to $70 each. Double the cost because they weren't giving the dealer discount I got online, and they were for some reason charging 40% over MSRP. I will never get my car serviced at a dealer again based on this experience. If I had taken it to them to get the parts replaced I would be paying 40% above MSRP on all parts. I will buy the parts on the website and replace them myself, or go to another shop who is smart enough to also not pay double for parts.
The people at Fred Anderson Toyota were very helpful, and explained that when you buy parts off the website, Toyota subsidizes them, so that's why they're cheaper online. Doesn't make it better enough to ever buy parts from them, and doesn't explain the 40% over MSRP, but they were helpful and courteous none the less.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
2/5

2021-07-15

check out was a problem

"PayPal kept on disappearing"


Verified
2/5

2021-07-15

Purchase process needs to be imp

"It’s 2021, so please add a real photo of the product being purchased instead of b/w sketches."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2021-07-03

1st Time Shopper

"I'm so thankful for finding your website and making this modest purchase. I look forward to checking your site for more items. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2021-06-27

Fast and easy online purchase process.

"Easy website to navigate!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
2/5

2021-06-22

Online ordering: disappointing and confusing!

"Ordered a wheel from their online parts department. The form asked for the VIN number to assure correct part. Screen confirmed correct fit. I ordered it and order was confirmed. Then got another
screen that said this part won't fit my car even though the picture was correct. Called the parts dept of the dealership who said that 1. no way the price was correct even though it was from correct dealership website, 2. the only way to get a refund was to do so online even though the part was a pickup at the dealership and 3. the fellow who answered was somewhat curt in his responses. I will not order from them again.
"


Verified
4/5

2021-06-18

"Trying to flip between products is very difficult"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases