ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2017-09-26

Perfect in Every Way

"I contacted Furnitureland South about a week before I was planning to go and through the online chat and was put with Rob Hart who helped me with some preliminary questions about booking a hotel nearby. Unfortunately, Rob was unavailable the day we went, so he partnered me with a colleague, Rick Amos, who was a great fit for my shopping style. Rick met me when I arrived, asked me a few questions and listened when I said I wanted to browse for a bit. He allowed me my space to explore. I sent him pics of what I liked or wanted him to save for me via text and then when I needed more intense support for what I was looking for he was happy to guide me. I found just what I was looking for (and more) in one (long!) day and Rick was always available to look up sizes, styles, etc. and was quick to find us if we needed in-person help. Overall, I couldn't have asked for a better experience! "


Verified
5/5

2017-09-25

Excellent

"Megan S. was very nice and fantastic to work with."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2017-09-25

Best consultants!

"Rex, one of the design consultants, is fantastic!! We've worked with him 3 times now and he always helps us find exactly what we want. He offers his opinions, but does not force anything on us, and is always mindful of our budget - while still helping us find amazing pieces!!"


Verified
5/5

2017-09-25

I'll Be Back

"Staff, sellections, delivery all 5 stars. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-09-25

Long time customer

"For 20 years, my family has been buying furniture from Furnitureland South but this was the first time, I actually was at the store. The consultants are wonderful and very knowledgeable.
The store has floors and acres of furniture.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-09-25

Top Notch Service!

"Our sales rep, Mark Schram, was there for any questions we had but not pushy at all. He is very responsive to our needs and goes above and beyond what is expected. We will definitely go to him for any of our furniture needs in the future. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-09-25

Fantastic !

"Bill Gobel was incredibly knowledgeable and patient. I had a fun and fruitful experience."


Verified
5/5

2017-09-24

Top Notch Experience

"A+ customer service. Top notch customer service. They were helpful with the selection as well as very helpful with the sales/ promotions. Would buy this way again through Furnitureland South"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-09-24

Love this place!

"I have ordered from Furnitureland South more than once online but this was the first time we went to the store. What a surprise! First of all, to see that huge dresser when you pull up tells you you came to the right place. Once inside is another story. Our sales consultant, Deidre, worked with us for quite a while to make sure we got exactly what we came for and that we loved our purchase. Then there is a snack bar that you can sit and enjoy a drink or snack while your sales consultant writes up your order. Deidre then came to us and went over everything on the receipt and made sure we understood and that we had no questions. Since I have ordered twice before and had the furniture delivered to our home, I can tell you delivery is top notch! The 2 men were so nice and pleasant, they set up everything, made sure it worked and there wasn't a nick or scratch on a thing. I highly recommend Furnitureland South and ask for Diedre. She was the best!
"


Verified
5/5

2017-09-24

Great Service, caring staff, wonderful experience!

"We walked in on a Saturday, met Jennifer Caldwell who listened to our needs. She showed us exactly what we needed. Purchased the furniture on the spot. It was delivered by Tuesday. We can not be happier."


Verified
4/5

2017-09-24

Generally great to deal with but wonder if checked products before shipping

"Generally I found everything from payment to scheduling a delivery time easy to deal with however was disappointed that 3 of 6 chairs had issues with finish. The company was great and drivers took them right back. . .though I've still heard nothing from the company about apology, repair or redelivery. That being said the good chairs are beautiful and I was generally happy that I they were willing to remedy the issue."


Verified
5/5

2017-09-24

Great Service and Selection

"We had an excellent experience at Furnitureland South with their design team. We recently built a new house and wanted to furnish it with all new items. Melissa and Angela were excellent. They had great furniture and setting ideas to achieve the look we wanted. They were quick to follow-up with any questions we had and also offered additional ideas and deals once we left the store! We definitely will come back for any future furnishing needs!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2017-09-23

Funiture

"The furniture is very nice. I did have a few mishaps with the delivery men.....one chipped a piece of my desk on the bottom, one got a little stain on sofa fabric and my floor, and one didn't assemble the bed frame properly.

The wrong bed frame was delivered initially and legs on the sofa were scratched. However, all problems were eventually resolved.
"


Verified
2/5

2017-09-23

Too complicated

"Selection, store, and layout is fantastic, but we decided to purchase a few accessories and the process took about 30 minutes. We asked where we could check out with the vases we were purchasing and we were directed to the front desk. When we got to the front desk we were told they couldn't do that and we needed to find a salesperson (there are dozens roaming the place with purses, portfolios, and tablets). They didn't seem to want to be bothered with such small potatoes compared to a furniture sale. When we finally got someone, it was an absolutely unbelievably complicated process which involved them scanning the tags with their smartphone, someone else coming up and taking the vases away for about 15 minutes to wrap them, the salesperson taking down name, address, phone, blood type, etc., then going away for 10 minutes or more to enter all that and print an invoice, come back to get our credit card, go away for another 5 minutes, and then come back and bag up the vases. Geesh! Next time we'll just see if we can find them online and save everyone the hassle! For furniture, I'd imagine they know what they're doing. For accessories, I don't know, try Pier 1, Home Goods, Kirklands, or anyone else who is set up to efficiently process a sale and just browse Furnitureland South. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2017-09-23

Time and Money Well Spent!

" We did 5 local furniture stores, it was great to go to one location and see it all! Kristin is great, we exchanged e-mails, she answered my many questions and she guided us through color and finish choices. This last purchase was our third and we will be back."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service