"This is by far the worse site i have ever had the misfortune in using. I ordered a new nintendo 3ds from their site and was tol the following day the order had been cancelled due to a miss price. They didnt mention anything about a refund and refused to answer any of my emails on the matter. I raised a case via paypal and they still refused to answer any of my emails either through their site or through the paypal claim. It has been 2 weeks now and they sent me an email asking me to close the case on paypal so they could issue me a part refund. I doubt i would see my money again if i dropped the case on paypal.
2 weeks on and still nothing. It is going to take at least another 2 weeks before Paypal investigate the claim so i will be out of pocket for a month or more. Do not use this site. Very Very Very poor customer service, in fact non existent customer service. Believe me if something goes wrong with your order you are screwed. Use a more popular site even if it means paying a bit more as these guys are a joke"

"DO NOT PURCHASE FROM THEM. ALTHOUGH THE PRICE MIGHT SEEM GREAT, THERE IS A REASON FOR THAT. I ORDERED TOY STORY BOX SET FOR MY SON. IT ARRIVED AS PLANNED BUT WAS FORMATTED FOR THE UK AND DID NOT PLAY ON OUR DVD SYSTEMS. THEY WOULD NOT PAY FOR THE RETURN SHIPPING SO IT BASICALLY COST ME $6 FOR NOTHING. YOU THINK THEY WOULD SEND THE COMPATIBLE VERSION TO THE COUNTRY/STATE IT IS GOING TO. THE CUSTOMER SERVICE LADY SAID THAT THEY HAVE THOUSANDS OF ITEMS AND CANNOT KEEP THEM IN ORDER. I WILL NEVER BUY FROM HERE AGAIN AND I HOPE NOBODY DOES."

"I Purchased a cartoon series for my son for christmas only 2 of 6 dvds worked and they offered to replace only if I paged the shipping.. scandalous! Don't buy from these ppl"

"ordered a CD 3 weeks before xmas, it came 3 days after xmas - awful customer service, did not want to engage in any way, total lack of customer respect, avoid at all costs !!!"

"I like this store. Not very good packaging, but fast shipping. Usually good prices, and sometimes rare and interesting new items. Shipping in Moldova from Germany from this store usually 15-25 days by NL post. "

"Disappointed with Grooves Inc. Ordered a CD that was unavailable elsewhere for a good price. Delivery took just over two weeks - which I was expecting based on other reviews. When it finally arrived they'd sent me the vinyl edition. Oops!

They said they would accept it for a refund but as posting vinyl recorded delivery costs anything up to £8-9 it would wipe out the value of any refund. Very unhelpful and impolite e-mails from them simply repeating over and over again that 'the advert was accurate' and that they would not cover return postage.

None of the e-mails I received confirming order etc specified what format I had ordered - so how are staff supposed to fulfill it correctly?

I still have the record! Will be easier to just re-sell it myself than get a refund from Grooves Inc.

Overall I'm disappointed, and wouldn't risk another order."

"Grooves Inc. is a nice addition to my music purchasing network. They are not always the cheapest, but it's definitely worth checking their prices, especially for the more eclectic music fans. Quality customer service, nice packaging, and CD's always arrive in great condition."

"Still waiting for a dvd I ordered 3 weeks ago and was supposedly in stock. Emailed twice but no reply."

"GROOVES INC. IS A GREAT STORE FOR HARD TO FIND IMPORTS AT A FAIR AND REASONABLE PRICE.
THEY ARE A FIRST RATE ON-LINE STORE THAT TAKES GOOD CARE OF YOU.
VERY FAST SHIPPING WITH IN STOCK ITEMS.
FOR ITEMS THAT ARE NOT IN STOCK THEY MAKE THERE BEST EFFORT IN FINDING YOU A COPY SO BE PATIENT.
I HAVE NO CONNECTION WITH GROOVES INC. THIS REVIEW IS BASED SOLELY ON MY MANY PURCHASES FROM THEM.
CHEERS! PRACTICALMUSIC."

"excellent online shop! No problems, very fast shipment, very nice contact."

"Toller Shop. Sehr günstiger Preise, schneller Versand und viele Raritäten."

"Horrendous experience. No mention whatsoever anywhere on the site that the product would be shipped from Europe. Took over 3 weeks for my DVD to arrive. Strike 1. The packaging (flimsy envelope) had me nervous when opening it. And sure enough, the DVD case was shattered to pieces, inlay card/artwork damaged and the DVD scratched. Strike 2. When trying to communicate with customer service, the reps were entirely unwilling to solve the problem and flat out rude and condescending. DO NOT BUY HER!"