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GSMcellular

5 reviews
3.00 / 5


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Product & services pricing
0.00/5
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Return/Replacement policy:
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Verified
1/5

2007-05-17

"Ordered two new cell phone batteries. They arrived promptly, however they were not new. The contact plates showed considerable wear and the moisture indicators had been scraped off. RMA-ed these two and was sent two different used batteries in return. Again, these two had considerable wear and no moisture indicators. Sent back for refund. Fortunately, gsmcellular refunded my purchase price, shipping, plus my return shipping."

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Verified
1/5

2006-12-29

"Very dissatisfied. Tried to order a guitar amp, of which the page said available. Put the order through on Dec. 14th, as it was a Christmas present. Got the email confirmation, thought everything was good. Didn't hear from them again. Tried to use their online order status page, didn't realize I needed an account to look at my order. Finally sent them an email on Dec. 27th asking where my order was. They replied that the amp didn't ship, because they didn't have any. Stated an inventory glitch. When I checked the website again tonight, the amp is still listed as in stock.

Bottom line, I would not order from them again. Their customer service is prompt, but their website cant be trusted.
"

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Verified
5/5

2006-12-18

"WOW! Great prices, super fast shipping! I shopped around, and they had the best prices on the internet for cell phone accessories for my new RAZR. Order placed Thursday morning, and I recieved the package Saturday afternoon. Well designed website makes for easy shopping. Will definitely shop here again!"

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Verified
5/5

2006-06-12

"Ordered a secondary sync cable w/ charger for my Palm TX. Price was less than 1/2 what competitors wanted. Placing order was easy. Received an e-mail with a USPS (my shipping choice) tracking number. Item delivered promptly and works just as advertised."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
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Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
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Verified
5/5

2005-09-16

"I ordered a second original brand name (not knockoff) power adapter for my smartphone at less than half the price at the manufacturer's website. GSM cellular sent an immediate order confirmation and tracking number, and the package arrived in 3 days by USPS ground. It's the exact same adapter that came with my phone, and it works fine. Very pleased."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
N/A
Is committed to quality products and services
N/A
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
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Customer service being easy to reach
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Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability