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Verified
5/5

2006-10-30

"I have been purchasing DDM from GameOutfitter for the last 9 sets that have been released. I have always received my items in excellent condition and on release day. I have had reason to contact then a few times and always receieved a prompt reply to my query. "

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Verified
5/5

2006-10-30

" The invoice number is actually my order number from the War of the Dragon Queen set. I also have my UPS tracking number available, but I don't think that is what you require. Will the order number be good enough?"

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Verified
5/5

2006-10-30

"I've been ordering from Gameoutfitters for a few years and I've never had any problem or issues. They have good prices and the items always arrive quickly."

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Verified
5/5

2006-10-30

"I've had nothing but excelent service and comjunications from GameOutfitter"

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Verified
5/5

2006-10-30

"I have ordered cases of D&D miniatures from GO on several occasions and they have been easy to work with and fast on shipping."

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Verified
5/5

2006-10-30

"I have placed approximately 15 orders with GameOutfitter.com over the last 3 years. Each has been processed quickly, with minimal problems. Any time there has been an issue, from any source, the staff has been quick to resolve it. "

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Verified
5/5

2006-10-30

"I have been buying from this company for a few years, and have never had any problems with them. When I have had to talk with them about my orders, I always received a prompt and complete response."

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Verified
5/5

2006-10-30

"Service so far has been excellent. Any difficulties/questions/issues that I've had have been resolved quickly by Miriam."

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Verified
5/5

2006-10-29

"I have only had good experiences with GameOutfitter.com and have been a long time customer. They have great prices, excellent delivery time, and their customer service responds quickly. Highly recommended!"

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Verified
5/5

2006-10-10

"I've placed several orders with GameOutfitter and have been very impressed. Their customer service responded very quickly to my question. I received my package within two days and it was packaged very well. I will continue to do business with GameOutfitter long into the future."

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Verified
1/5

2006-06-22

"I ordered a few games on June 5. No email sent for a week so I queried GameOutfitter.com about my order. A day later, email came back saying a few games that were, I thought, "in stock" were "out of stock", they apologized for not sending me a delay-in-shipment email, and was asked if I wanted to cancel my order due to the delay. When I said I still wanted my order shipped (now 1.5 weeks later), they said it would ship in 48 hrs. 48 hrs came and past, no email/tracking number so I emailed again and GameOutfitter said more inventory would arrive later in the week and asked, again, if I want to cancel my order. A week passes and no email. Also no replies to my emails on when the new ship date would be. So I cancelled my order after 2.5 weeks of this. At least they didn't charge my credit card. So beware when ordering as their online website does not reflect real inventory (I checked if I could still order the games that were out-of-stock and the website allowed me to order them). Also, there's at least 1-2 days (if not longer) delay for them to email back to me. Oh, their phone number is an answering machine.
"

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Being updated on the exact date the delivery was sent
Delivering products on-time
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Ease of checking delivery status
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
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Verified
5/5

2006-05-11

"Order was delivered promptly and was well packaged. Customer service is responsive and helpful. Have ordered over five times from them."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-05-01

"Shipped and arrived fast and on time. Contents were as advertised and not damaged. I would buy from them again."

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Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
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Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
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Being easy to reach
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Overall customer service
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Customer service resolving problems
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Customer service being easy to reach
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2006-02-18

"I placed and order on 2/14/06. Item was received in just 3 days. Communication of order was fast. It shipped the next day with a tracking number. I have no idea what other's issues were, but this was a fast, smooth transaction! Great Seller!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
Being knowledgeable
Making decisions on their own
N/A
Being easy to reach
Overall customer service
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2005-12-28

"I purchased a game on line in Nov. I was sent an email confirming the purchase. In early Dec I sent a follow-up email asking about the status of my purchase and was told it was back-ordered and would be shipped shortly. Later I again wrote and was told that it would be shipped in time for Christmas. Since then I have written and called and received NO repsonse."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability