"I received several Gamestop giftcards and when I went online to purchase products, I selected to receive my purchases by download. The order went through and sent me an email stating that it would take up to 8 HOURS to "review" my order. Seriously? It's a download. Then, the next day, I receive an email telling me that my order has been cancelled and that I should check with my financial institution. I used gift cards! So, I called Customer Service (and I use the term lightly). They said my financial information didn't match. I told them that it shouldn't matter. I used gift cards! The service rep agreed with me. Then she said it could take 48 hours to deliver. I told her it was a download. So she then informed me that Customer Service couldn't place orders for downloadable content. I'd have to try ordering on a different device (like that should matter) and if that didn't work, then I'd just to have to make my purchases in-store. So much for ordering downloads from Gamestop. How ridiculous!! I'm done with Gamestop gift cards. My husband purchased over $250 for me and I can't even use them online unless I want something mailed to me. Next time, we'll just get our cards from Steam or Origin."

"I was a dedicated Gamestop/Eb Games employee for 24 years until I was fired for arriving to work minutes after 9am although I never opened a store late. This was due to looking after my terminally ill father and getting my kids to school in the am. I was fired even though my store produced the highest profits during a difficult holiday season and right after my father passed. This was done by my new younger spitfire DM who other employees knew was out to fire me. Gamestop is one of the highest stress jobs for manager with one of the lowest pay rates. We are forced to sell customers a slew of items like warranties and add-ons. Don't forget the Game Informer rewards and reservations and the new Cricket phone service. We are then expected to get positive surveys for using aggressive sales tactics. Employees are coached when they don't get enough add-ons as it's always been a numbers game. Store managers take the brunt of it all as they work 44, 50, 60+ hours while getting paid for 40. This is due to the company giving insufficient payroll to stores and why customers wait in long lines due to only 1-2 employees working a crowded store. Upper management and executives reap the rewards with big bonuses and bigger salaries while PT gets minimum wage and 3 hours a week. I don't recommend this job to anybody as I wasted a quarter of my life and then was discarded like trash, not even getting unemployment. I feel what happened to Moviestop is in the near future for Gamestop."

"I bought a used game from Gamestop.ie (as not available brand new)- Donkey Kong Tropical Freeze for my nephews 5 th birthday! Note that the used game cost me 34.99€ and new €39.97! The game arrived and I gave it to my very happy and excited nephew but when he put it in his Wii U console I received an error message " Error Code: 150-1031 The disc could not be read as it may be dirty" Looking closer at the cd, it was badly scratched!! So I call Gamestop to inform them of this and I spoke with a Guy from dublin called Steve who said ' you can return it at your own charge and we will issue you with a refund' ok great so you send me a faulty game and I have to pay to send it back?!! I questioned him as clearly stated on your website that Pre-owned products are 100% guaranteed to work. Ya right! Then he said it was sent from out depot and its possible the person didn't have the time to test it first!!! Seriously?! Don't you think its essential to test a product before, instead of lying to your customers and that its 100% guaranteed to work! You can't imagine his disappointment and mine. I then asked for a gesture for the inconvenience and steve said no because these things happen!! I can not accept that, wheres the customer service?! Bascially its tough sh**. Fed up of companies lying to their customers and on top of not even caring to fix your own error!! I hope someone more senior will review this and contact me with a reasonable offer otherwise I think I have time on my hands to give you some bad publicity online!!!"

"Associate refused my trade in said it was to late to do a cash trade. Really!!!! then thats false advertising. I had to go to another gamestop to do my trade. CUSTOMER SERVICE SUCKS"

"I received a few GameStop gift cards for Christmas and they both worked at first. I had already put the gift cards in on an online order so i removed them. I decided to wait and not make the purchase. I come back today to make the purchase and the cards wont work saying i have no balance. It also says $0 on the Gift card balance page. Transaction was not completed but the money on the gift cards is gone...come one GameStop"

"I'm not surprised to see all these bad reviews for Gamestop after my experience. I purchased a game for $35 but the salesman pulled the wrong game. The one I ended up with was only worth $18. I didn't notice it until about a week later because I bought several games and hadn't gotten to playing that one yet. When I came back to get the correct game it wasn't available, but I was able to pick out another game. That game was worth $18 as well and I was told I would be refunded the difference, but I did not receive a refund on my credit card. I returned to the store only to be told the manager said I was out of luck. She refused to refund my money and I ended up paying $35 for a $18 game. The manager was dishonest and literally stole money from me. "

""These guys are arrogant crooks -- my ten year old has been wanting to replace his Xbox 360 to play his old games. went to the tysons store as on line it said they had one. Wasted 20 mins there and they do not, but at least they tried to open the old one that had broken and that we thought of trading in so as to get a game out ( they couldn't do it but they tried). Tysons looked up who had one on their computer, called Vienna and Vienna had a used one for sale. Tysons asked if they had checked it, it had been checked but Vienna said would completely check it again. -- drive to Vienna, asked if they could try to get out the old game from old console - looked at me horrified and said they did not do repairs - they wouldn't even attempt it ( unlike policy at Tysons who had been super busy yet two assistants each tried and spent time on it. Vienna was empty - completely empty with three guys there. - Sold us the used xbox 360, said they had just checked it and it was completely fine -- got it home. My son so upset - we opened the tray to put game in --- tray won't close !! we're a family of 8 with several older kids in late teens - none could do it and all have had xboxs before and know what they're doing. The manager MUST have known he was selling us a dud. Now on their return policy we will not be able to get $ back only a store credit because it must be returned in working condition !! nightmare, so disappointing. Happens so often at Game Stop especially this one - no wonder its empty. Not going there again ! be warned stay away. Try Best Buy...."
"

"Lame customer service. Could not submit online feedback form due to a website error, and was on hold for 20 minutes to speak with a representative.
Purchased item for an additional $20 for prompt delivery. Was told would receive items by end of the week, and refunded the $20.
Apparently it had to be collected from a store, Sent to the warehouse and then sent to a different store and then finally to us, which takes some time.
if we don't receive it by tomorrow than to call back and they will process the refund. since we technically ordered on a weekend I guess they say two business days.
Understandable. What about this back and forth stuff? Is it still applicable? And then the line disconnects. Great.
Looking forward to waiting another 20 minutes tomorrow."

"Don't EVER pre-order from gamestop.com. We "pre-ordered" Call of Duty 3, which I expected to be here BEFORE or at least on the day it became generally available. But that's not the case, it's not arriving until November 5, a week after everyone else has it. This is probably an example of the worst online purchase experience I've ever seen. I will not allow my family to pre-order from gamestop again. BTW, I pre-ordered 2 movies from Amazon, and they came on or before the advertised availability date. Use Amazon, not gamestop."

"I purchased a Kinect With Dance Central Spotlight from Gamestop.com. The Dance Central game did not come as promised. I called their "customer service" line and, after being on hold for one hour and give minutes, I was told that the only way for me to get the game would be to return the entire Kinect unit for a replacement and then to call back and hold again to get everything working.

All they had to do was to give me a code and instead they sent me off on a wild goose chase. Caveat Emptor if you do business with these folks. "

"I ordered a Pipboy edition of Fallout 4 on their online store because it was available for a short time. There was an issue with the order and their website wouldn't let me order another one or cancel it.
I waited 2 hours for some guy in another country to answer my call, in that time the game had sold out and he told me there was nothing he could do.
I'd give them even less than one star if I could.
Never ever doing business with them again."

"I ordered a used game online as I have done before with no issues. I spent 30 minutes trying to get it ordered. It kept telling me to log in repeatedly and kept adding 4 and 5 games to my cart. I finally get it ordered. Not only did it come 2 days late, The games was cracked in several places and doesnt play. I will never waste my time or money here in store or online."

"After reading extremely mixed reviews of peoples experiences with game stop after purchasing games etc, i was unsure whether to go with the cheap services of gamestop to buy fifa 16 for ps4 or to take less of a risk and pre order it off the likes of amazon or tesco etc. After some thinking i decided to go with gamestop and i pre ordered it for a very cheap price. The game came on the release date as promised with no problems or issues at all. An extremely easy experience that i would gladly go through again"

"Avoid purchasing anything pre-order from gamestop at all costs.. If your CC is stolen your order will be cancelled without warning. and with pre-orders that have been sold out they will NOT rectify the issue. "IT'S POLICY" because of the way the CC was declined. This just happened with the new destiny collectors edition with me. As for me I will no longer be doing business with any gamestop/ebgames web site or store again. This is extremely poor service and only shows the leading goal get your money not work to give good service."

"Dear GameStop,
I ordered online, but seeing how I can't leave feedback online, I have to do it this way. Maybe you'll listen, maybe you won't. But I'll at least be able to tell someone how I feel about your horrid customer service and refurbished products in English and they'll be able to understand me.
So here goes the story for the 4th time...
I bought a refurbished iPod online. There's my first mistake.
I bought it from you, GameStop, a company that I had heard has some issues, but I thought I'd give it a try. There's my second mistake.
I bought the iPod on April 19 and it is now July 5. I took the iPod with me to Hungary when I traveled there in May and it had no issues other than not being able to keep a charge for more than 2 hours, which was something I could live with.
However, today, July 5th, I went to use the iPod and it would not turn on. It had previously been sitting on my coffee table for the last 5 weeks since I returned from Hungary and I have not touched it or used it since. While I was traveling, it was in a padded case in my laptop bag, which is also padded, so it received no jolting or damage of any kind.
Here's where you come into the picture! Are you ready for your lead role?
I called customer service and waited. No big deal, I figured it's busy, I can wait. Meanwhile, I was googling solutions for my iPod issue because, guess what, I'm not as stupid as the average technologically inept human being and wasn't going to sit through the whole 'Did you turn it on and off' interrogation. Bad news for me - the iPod is toast and will not be fixable. Good news for you - you are in a role to amend the situation and either give me a refund OR provide me with the same product, free of charge. I waited some more and then finally got to talk to a human being. However, I couldn't understand a single thing they said. I figure America is a land of multiple tongues, nationalities, etc. Essentially a lovely melting pot, right? That's the case anyway, until you call into a customer service representative and then none of them can speak English very well AND you can't understand them. I suspect this is a trick of GameStop to prevent them from having to actually fix their mistakes like a reputable company.
So here's the gist - because it's outside the 30 day mark for GameStop to do anything, you won't. This is what I expected.
However, what I didn't expect is for a piece of technology to fail after owning it for less than 60 days. This, again, is where you, GameStop, come in.
This is what I want: for you to fix this problem. I don't want an apology. SORRY DOESN'T FIX YOUR BAD REFURBISHING SKILLS. Do NOT apologize to me. I don't want to file a complaint that will go into the dusty corners of the file cabinet and be shredded after the mandatory how-ever-long-it-has-to-be-filed. I want this fixed. Immediately. There's no reason why this piece of technology should have failed so quickly, especially after the extremely light use I put it through. So this speaks measures about your abilities as a company to refurbish material. So either fix this the proper way - and maintain whatever shred of dignity you have left as a company - or, I'll add my complaint to the countless others of disgusted customers. Will this take you down? No. But hopefully someone who is wiser than I sees this and thinks twice or maybe three times about buying a piece of crap technology from a piece of crap company who can't stand behind their own values.
The choice is yours.
I don't expect to hear back from you and I don't expect to receive any kind of refund or compensation for the trouble and frustration you've caused me. All I can hope is that you will consider what the right thing to do is, and do it. Gladly.
I would bid you good day but that would mean that I have any pleasant feelings toward this company at all. That's not the case. So, do your job, fix this problem and our paths will never cross again.
Sincerely,
K. Frush

Note: This is a work in progress. If I receive a reply, I'll post what they said back and what I said back to them. Also, please read the above letter as scathingly and sarcastically as possible. I'm furious. If I could put NO stars, I would. But I can't, so they unfortunately get one."