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Product & services pricing
3.64/5
Chance of future purchase:
3.94/5
Shipping & packaging:
4.53/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
5/5

2016-06-14

Just what I expected.

"It's nice to get what you pay for and have reasonable expectations met."


Verified
5/5

2016-06-14

Very Easy

"Went up much easier then previous replacement canopies i have purchased."


Verified
1/5

2016-06-14

Terrible Product Too small wont fit

"I bought last year 6/18/2015 and tried putting it on last week. After an hour and a half of loosening all the roof rails and sliding them to shorter positions we finally got it to fit. Then after another 20 minutes or so of retightening everything it was on. The cover did not match the one it was supposed to replace and because I didn't try it when I bought I am screwed out of any replacement of this product. The customer service rep I spoke with just kept saying it's over 6 months old. I told her I would want another and when I get it I would return this one which is too small. She just uttered the same response "it's older than 6 months. The reality is that it has only seen about a week of sunlight and they still won't do anything for me. Buyer beware they don not stand behind their products."


Verified
5/5

2016-06-14

Umbrella replacement cover

"Excellent service, fast delivery and the cover fit perfectly. I couldn't find the cover anywhere else. So thank you for having the one I needed. I would recommend Garden Winds for all your replacement covers.

.
"


Verified
5/5

2016-06-14

No longer grumpy sittin on my rumpy

"The new swing cushion arrived ahead of schedule and was exactly what we ordered. I will definitely order again from Garden Winds, but hopefully not too soon. I am hoping the new cushion will last a few years."


Verified
5/5

2016-06-14

it worked perfectly

"the choice was fraught with trepidation because I had never dealt with Garden Winds and was working in the blind, but now I am satisfied and can see."


Verified
5/5

2016-06-14

Easy Peasy

"Have ordered this product before fits great and easy to replace. I like the fact that I know its the right one because you know where I purchased it. The last one never got
any holes in it but unfortunately was covered with sap from a tree.
"


Verified
5/5

2016-06-14

unwrapped great shape and up it went

"very well made I like the holes for draining water went up easily"


Verified
5/5

2016-06-14

The sun don't shine now

"Spent last year without a canopy on the deck. It was unbearable - we ordered the replacement and now we are enjoying our deck again. Great quality and quick delivery."


Verified
5/5

2016-06-14

"This was great, received on time, canopy is wonderful. "


Verified
2/5

2016-06-14

"Service was very good. the product is too small. several rips installing it. Should be called rip lock, unless you mean the longevity of the rips.."


Verified
5/5

2016-06-14

Shade in Chicago

"Love how easy it was to find and order a replacement canopy for our gazebo. My only wish would be other color options in the size we purchased!"


Verified
1/5

2016-06-14

Poor Company

"The canopy so far has been great. However, immediately upon making the purchase and every day since, I have received countless spam emails and phone calls. I don't think it's a coincidence, and believe my information was sold upon receipt of payment. I will not be making a purchase from Garden Winds again, and will not be recommending them to friends/family. However, if you don't mind sifting through hundreds of emails and screening dozens of calls for a few weeks, then the canopy is worth it. "


Verified
2/5

2016-06-14

The moment of truth

"The moment of truth is when the client is asing and need something and the employee either delivers superior swrvice or fails. Your employees failed. I need my order before June 16. I sent 3 or 4 emails asking for a rush and your agent failes to recognize "the moment of truth". I had to make 3 phone calls toake sure my order arrives before Fathers Day. "


Verified
5/5

2016-06-14

Best netting ever!

"Replacement netting is of much better quality than the original."