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Product & services pricing
3.74/5
Chance of future purchase:
3.82/5
Shipping & packaging:
4.51/5
Customer service:
4.02/5
Return/Replacement policy:
3.89/5

Verified
5/5

2016-05-17

Made in the shade

"Thank you for your fast service . I love when I order something online, and I get exactly what I want. I would definitely recommend you to anyone looking for a canopy replacement that actually fits right ????"


Verified
5/5

2016-05-17

High Quality, Perfect Fit

"The new canopy arrived very quickly and was a perfect fit for my gazebo. Garden Winds was recommended to me by a friend who had done business with the company previously. When one of my other gazebos needs a new canopy, I will be going back to Garden Winds."

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Verified
5/5

2016-05-16

Flew in like the wind.

"I placed my order onine and as promised I received it on the dated stated. Can't wait to it it up.
Thank you for the great service.
"


Verified
5/5

2016-05-16

Fast

"I ordered a pergola replacement cover and it was delivered so quickly. The quality is excellent. The only minor disappointment was the Terra cotta color was much brighter than the picture online."


Verified
5/5

2016-05-16

"No complaints. Quick service. Canopy is installed. Fits great."


Verified
2/5

2016-05-16

i would have paid $7 for one that really was full size

"I mean Really. Make it 3 inches short and save how much material! Manufacturing tolerance? How many people complained about it being a TIGHT FIT when you aimed for a FULL 60 inches? $140/ 60 inches = $2.33 per inch or $7 for 3 more inches"


Verified
5/5

2016-05-16

Shade again!

"We have been trying to replace the canopies on our 2 Pergolas for a couple of years with no luck. Fortunately I stumbled onto Garden Winds. Great service, quick delivery and the product was what we needed. Best of all, customer service quickly reversed a delivery charge when I noticed I had missed checking the free delivery box. Super satisfied!"


Verified
1/5

2016-05-16

wrong size - universal - did not fit

"hope I can find out how to stretch to fit. Looks like nice cover, but cannot make it reach all four corners."


Verified
1/5

2016-05-16

"The is the 3rd canopy that we have had for their Savanah gazebo. Each one has torn. I have sent back the latest one for a refund. We can't afford to spend $170 every year replacing these things. They are very flimsy and thin material."


Verified
5/5

2016-05-16

Making the old new again

"We bought replacement cushions for a patio set. It wasn't to hard to find them on line and we were thrilled that we did. We check it out very thoroughly to make sure it was the right one, the color and size. Once that was done we ordered the set and it was delivered in less than three days and just in time for the party we were having. It made a huge difference in our patio and the compliments where fabulous."


Verified
5/5

2016-05-16

"I ordered the canopy for ground delivery, and it arrived the very next day!
The cover is a little bit too big, but really don't care.
"


Verified
5/5

2016-05-16

Unsureness be gone

"So easy to do, look up your item on the website, call and be helped to ensure product is the correct one, and shipping is delivered in a week
Highly recommended
"


Verified
4/5

2016-05-16

Satisfied

"I was very satisfied with this product ."


Verified
2/5

2016-05-16

No refund for damaged item. Offered 50% discount for new order. Is this standard business practice?

"Received the first ordered canopy with a tear in it. I emailed CS and sent a picture . When I received a call from a CSR and explained the canopy had a tear and I had found another one I preferred to exchange it for (which was more expensive) I was offered a 50% discount off the replacement one. I did not realize at the time that I was still going to be responsible for 100% of the cost for a torn canopy.

Is this standard business practice? If so, I will not be making any future purchases from Garden Winds.
"


Verified
5/5

2016-05-16

Works for my Kohls cover

"Buy the better one - the cheaper model works for about 1.5yr only.
We had to really work with frame to get it to fit, Trim it a little.
"