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Product & services pricing
3.65/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.53/5
Customer service:
4.07/5
Return/Replacement policy:
3.96/5

Verified
5/5

2016-04-21

"The canopy is better than any other one I have brought before. It is just like the original one."


Verified
5/5

2016-04-21

Windy day

"Happy with how fast it arrived but wish it came with top piece like it use to, or option to buy it."


Verified
1/5

2016-04-21

Stained and patched

"Finally opened my canopy today to Scotch Guard and discovered light pink stain And sewn patch area (shame on you) on the top. I took photos and would appreciate it if you could send me a replacement top ASAP. Please let me know where to send my
Pics and I will comply. Very disappointed. ***-***-****
Please call.



"


Verified
5/5

2016-04-21

Awesome Product

"It shipped in a timely manner,and was very easy to use.
The quality of the product seems to be of very good materials.
"


Verified
3/5

2016-04-21

Tight fit - gazebo glove

"I ordered a replacement canopy based on appearance on website. Probably my fault for not looking up product by model number. It arrived on or close to delivery date ( I believe the FEDEX truck broke down ). Color was not original however it looks fine with the deck. tight fit though I stretched one fastener to the point it tore. Overall appearance is good."


Verified
5/5

2016-04-21

Looks Great!!!

"I just unpacked and installed my canopy, it looks great. I hope it last as long as the original one did. The fact they have put some drain holes in the canopy will hopefully help it last a long time."


Verified
3/5

2016-04-21

Not a tight fit

"Again, service and delivery was fine. The universal canopy for my 10 x 10 frame is not tight. I also thought the corners would be pockets. "


Verified
2/5

2016-04-21

Hit and Miss!

"The first time I ordered I was told my gazebo replacement was out of stock and I would have to wait over 6 months to get my replacement. It was off season, so I decided to wait. I never heard back from the company, so I decided to call. They said my order had been cancelled. I had changed email address so this may have been why I was never notified. I would suggest taking a phone number so there would be a second method of contact. The second time I ordered I was very pleased with how quickly I received my order and how smoothly the process went. However, when I opened the box, I was dismayed to find that the curtains that came with my gazebo were missing. When I called the company, a very polite young lady informed me that they don't make any curtains (even though this was part of the original gazebo) and that the ad says canopy only...I would suggest that the online description include a note that clearly states that curtains will not be replaced, only canopy and netting."


Verified
4/5

2016-04-21

Material quality good, attachment method not so good.

"I'm very satisfied with the material quality of this replacement gazebo cover but they need to be consistent with how they sew on the velcro attachment tape. Quite a few were upside down compared to the others which made it a little difficult to install. The cover for the swing was VERY tight and hard to get on. A 1/2" more in length would have helped."


Verified
3/5

2016-04-21

Cushions OK, return policy is not

"We ordered replacement cushions for our lounge chairs, and unfortunately, they are too short in length even though we measured and confirmed the length. Garden Winds will not cover return shipping expenses - and because these boxes are too big, it was going to cost almost the price of the cushions to return them! So, we are now trying to resell them on our own...it is not what we expected.
Be sure you know the fine print for exchanges. Lesson learned.
"


Verified
5/5

2016-04-21

"I've purchased form Garden Winds before and was very satisfied with timely arrival and the product. I experienced the same results with this order."


Verified
5/5

2016-04-21

"Installation instructions would have been nice."


Verified
4/5

2016-04-21

Easy ordering, fast shipping

"Overall my experience with Gardenwinds was great, but the product itself was not good. There is a big difference between the original cushions and these, the back pillows are very thin and the material is not so great. The back pillows don't actually fit. I made it all work because I didn't want the hassle of sending it all back."


Verified
2/5

2016-04-21

BRAND NEW AND RIPPED

"WHEN WE INSTALLED THE TOP IT WAS SO TIGHT THAT THE FABRIC RIPPED AT EVERY GROMMET. LUCKY ENOUGH WE BOUGHT THE RIP STOP FABRIC SO IT ONLY RIPPED A LITTLE AT EACH SPOT. STILL IF THE NEW TOP WAS JUST 1 INCH WIDER IT WOULD NOT RIP. IT IS SO TIGHT IT IS ALMOST LIKE A DRUM. WE HOPE IT STRETCHES OUT BUT WITH THE RIP STOP MATERIAL IT PROPABLY WONT. WE ARE DISAPOINTED."


Verified
5/5

2016-04-21

Satisfied!

"Very pleased. Item came in much quicker than expected, and was exactly what we needed. Will keep Garden Winds as a future source and have already told others about them. Thanks!"