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Product & services pricing
3.68/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
5/5

2015-06-03

"They delivered exactly as ordered. They were very quick. The product came from California to Canada in 1.5 days. I will order from Garden Winds again. "


Verified
5/5

2015-06-03

"Love shopping with Garden Winds, web is easy, fast and convenient. The reps you talk to are very knowledgeable and helpful. GW has saved me money by not getting rid of some nice outdoor furniture I have. Their replacement products are wonderful. "


Verified
5/5

2015-06-03

"I received my canopy promptly. The construction and weight of the Riplock material was impressive and I look forward to many years of wear."


Verified
2/5

2015-06-03

"Biggest problem I found was in the design. Yes, the website warns about fit, but i had to modify my structure to make the second tier of my canopy even partially usable. And when trying to zip the screen back together between the 1st and 2nd tier the zipper just broke apart so now the screen material just dangles down in to my structure. The weep holes don't work too well and the canopy is so loose that the corners blow up and on to the top of the canopy, instead of staying in place. And, no, I didn't just pick the universal 10x10 for price. It was the one recommended for my structure and I even upgraded to the midpriced one."


Verified
5/5

2015-06-03

"I am very pleased with the replacement cover and how quickly it arrived."


Verified
3/5

2015-06-03

"Seems to be of good quality but does not fit real good on the frame we have. The cupola top is too large for our frame up there so it sags and is loose, so not really one size fits all."

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Pricing of products and services
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Product Returns/Refunds/Exchanges
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Verified
5/5

2015-06-03

"Canopy was exactly as described and fit perfectly. "


Verified
5/5

2015-06-03

"fits perfect and super fast shipping thanks and your web makes it so easy"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2015-06-03

"the canopy didn't fit the frame it was designed for.
we are going to try fitting it once it is warmer. I have
let them know my problem and am awaiting their response. my dissatisfaction could be turned around depending on their response.
"


Verified
2/5

2015-06-03

"The small canopy for the top of the Bar b Q gazebo doesn't fit I've sent it back with the size needede."


Verified
5/5

2015-06-03

"The rip lock canopy is good quality and arrived on time."


Verified
5/5

2015-06-03

"Product was shipped very quickly and made well."


Verified
5/5

2015-06-03

"Fast, easy, convenient! Great job!!!!! So impressed! "


Verified
5/5

2015-06-03

"Easy to order. Came quickly. Priced reasonably. Easy to install. fits perfectly. Looks attractive. "


Verified
2/5

2015-06-02

"The product is great. The web site was easy to follow and to order. Customer service was aweful. They said it was on back order till August and they had taken the money out of my account. I was on hold for 25 minutes and they found it."