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Product & services pricing
3.67/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.51/5
Customer service:
4.05/5
Return/Replacement policy:
3.94/5

Verified
5/5

2020-06-30

Excellent service and supersonic delivery

"Thank you very much for your choice"

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Verified
2/5

2020-06-30

Nice top but not water resistant at all.

"Top came fast. It looks like good material we opted for the high end model. Fit was fine, good construction. Then we got a rain shower. The top is not water resistant at all, it seemed like it was raining harder under the top then outside. I then treated the top with the 303 fabric guard. It took 2 bottles to cover the top at a cost of $70.00 for the fabric guard. That has helped. If I had to do it over I would have spent less money and gone with the original top that was waterproof."

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Verified
4/5

2020-06-30

Delivered in record time, but material far from the original , but ok for the price.

"Delivered in record time, but material far from the original , but ok for the price."

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Verified
2/5

2020-06-30

Quality is Meh..

"The canopy we ordered did not come with straps stitched in to tie umbrella closed... I am still wondering who manufactures an umbrella without ties stitched in. The material is significantly thinner than original material but looks like it may hold up. Fabric was not pre-stretched so my umbrella wont open all the way up yet. No cover included. For the price point of the canopy and the quality of materials used there could have been stitched in ties and a cover included. Worst case is make it known in product description that these items are NOT included."

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Verified
4/5

2020-06-30

Essential Gardens screen and top replacement.

"Sent them a pic of my gazebo and they matched it in no time. Great customer service. "

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Verified
5/5

2017-06-28

Second time purchasing

"This is my second Garden Winds gazebo cover. Online purchase was easy. Delivery to Canada was surprisingly fast (2 days I think it was!).
I sprayed the cover with the recommended "303 chemical", hopefully this extends the life, as I was not impressed with the longevity of the last one (with Dupont Scotchgard).
I had to adjust the gazebo frame to make the cover fit better. Hopefully this didn't weaken it.
Oh, and it would be nice if the Canadian prices would ever get discounted, like the US prices do sometimes. I watched for a whole year and there was never a sale!!
"

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Verified
2/5

2020-06-30

Not as described

"No way this would work as promised."

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Verified
5/5

2020-06-30

Absolutely Perfect

"Fantastic! They responded to my photo text within minutes on a Sunday, and my product shipped and arrived very quickly. Their recommendation was spot on, and my canopy is a perfect fit, and the quality looks to be very good. If this thing lasts as long as it looks like it will, I'm a very happy camper."

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Verified
4/5

2020-06-30

Umbrella replacement cover. Good

"Ordering was easy. From there it was a little rough because my product turned out to be out of stock not due in till the end of September. Then all of a sudden I got an email that it was shipped. I was a little skeptical but it turned out to be perfect. So thank you. "

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Verified
5/5

2020-06-30

Replacement canopy

"Great and fast customer service on the phone. Product came as described. "

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Verified
5/5

2020-06-30

Beautiful canopy

"Received the canopy I ordered and it is far nicer than the original. Looks and fits great! Love it! Thanks!"

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Verified
4/5

2020-06-30

Out of stock / still waiting.

"Was told not expect product until early August. Hope to see it then.
"

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Verified
3/5

2020-06-30

Pretty good, but not spectacular

"Overall we really like our new gazebo, but we weren't happy that one if the pieces was missing a part. We discovered this an hour into building it. Luckily the missing piece was not integral to the gazebo. "

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Verified
4/5

2020-06-30

Replacement top.

"The first top lasted only 2 years. The second top was ordered February 4, 2020. The replacement arrived in June. I immediately ordered an additional top of heavier construction. It arrived very fast and appears to be good quality. Considering the first experience, the additional shipping time was excellent."

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Verified
5/5

2020-06-30

Perfect

"Easy ordering process. Product arrived fast and on time."

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