ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.65/5
Chance of future purchase:
3.95/5
Shipping & packaging:
4.52/5
Customer service:
4.06/5
Return/Replacement policy:
3.96/5

Verified
4/5

2019-05-25

Replacement cushions

"Wish you had more color options and better quality material. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2019-05-25

No complaints

"Everything was good. No problems with our shipment"


Verified
2/5

2019-05-25

Sent me the wrong thing

"You sent me the wrong canopy "


Verified
4/5

2019-05-25

Mother’s Day present

"It was a good experience. The only thing I hated was it was a Mother’s Day present and one item was supposed to be a set but only one was included.
However, I contacted customer service by email and within 48 hours it was on its way and should arrive this coming Thursday. My mother was very satisfied with the cushion and arm piece she has already received.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-05-25

Great

"It was good fast. Very happy "


Verified
5/5

2019-05-25

Great customer service

"Sent a picture. They told me what gazebo I had and what canopy they recommended. Purchased their recommendation and it fit perfect!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
2/5

2019-05-24

Problem with color

"What Garden Winds called Brown was Gold. We will keep the swing canopy because it fits but the color was misstated."


Verified
3/5

2019-05-24

Canopy torn

"The upper portion of the canopy has opened at the seam and the poll has come through
Can I get another one
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-05-24

Great product

"I did not know the size or where I purchased my gazebo. Garden Winds was able to provide the info from a photo. I ordered the replacement to from them and it is a better quality than the original one. Happy customer
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2019-05-24

Good customer service

"Garden wins did not know that the canopy that I bought would fit my swing but I took a chance and it fit quality is decent price was high for the quality"


Verified
2/5

2019-05-24

From 05/10/2019, i’m waiting for my order.

"The title says all. My account says only « in process »."


Verified
5/5

2019-05-24

Great Service!

"I used their website to upload a picture of my 4 year old canopy frame and they were able to find my replacement canopy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-05-24

Happy and satisfied. Great experience.

"Easy, gave serial number of product and in twenty hours it was delivered to my house. This was an order from Ontario, Canada."


Verified
5/5

2019-05-24

Good Product

"Happy that garden winds continues to support their products. I purchase a replacement canopy every year or 2 due to wear. Fast shipping too"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2019-05-24

Canopy cover

"Good quality. Easy to install. "