ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
2.50/5
Chance of future purchase:
1.67/5
Shipping & packaging:
2.50/5
Customer service:
1.67/5
Return/Replacement policy:
1.67/5

Verified
4/5

2016-11-01

Transaction Complete - Finally

"Gazelle got my phone and sent me a status email and then nothing. I went to their web site and sent in question regarding status of my check. They responded promptly and told me the money had gone to an Amazon gift card, as I requested. With the new instructions I was able to location the funds at my Amazon account. They never explained the breakdown in communications but the situation had a happy ending."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-11-01

Simple, fast, EASY!

"Always a great experience with Gazelle. Highly recommended!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2016-11-01

Honest, Fast and Friendly

"So why a four star and not a five? I feel the amount for the turned in iPhone 6 plus could have been a bit higher, no a lot higher. From viewing what they would charge me for the same phone if I purchased it from them they do make a darn good return. other than that the experience was great. They supplied the box and postage, notified me that all was correct and check notification. A one, two and three procedure. Good company to do business with except the price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-11-01

Quick and Easy!

"Great service! Fast Cash! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-10-31

The Most $ with the Best Servixe

"Second time selling to Gazelle and am even more convinced that there is no other choice. Fast service ... extremely fair payment ... very easy ... what more could a customer want?"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-10-31

Exactly as I expected

"I got more for my phone from Gazelle than anywhere else without any incident or backtracking on quoted price. This is the second time I've used Gazelle for my old iPhone and I am highly satisfied again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-10-29

"Just as described, fast and easy"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-10-29

Easy and quick

"Simple, easy process. Got my check exactly when they said I would."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-10-29

Fast. Trustworthy. Easy.

"No surprises. If you are honest about the condition of your device, you will not be "negatively surprised". In my case, I sent in 2 immaculate iPads that we have babied since we owned them. I indicated as such for the trade in... and Gazelle delivered. More money than Apple, faster and easier than walking in the store. I will definitely be using Gazelle again..."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-10-28

Perfect, honest, fast

"Everything went as advertised. No nonsense but efficient transactions. Will use again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-10-28

1 & done

"I appreciated the pay pal option.. relieved the stress of USPS. Also that you accepted & paid with a broken screen! Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-10-28

Simply the best

"I have used Gazelle twice now and as with my last experience it was simple, fast and HONEST. They handle everything they make it so so easy. I will be happy to use them again in the future."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-10-28

Excellent experience!

"I'll definitely be doing this again! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-10-28

"Very quick response! I cannot thank them enough. "

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-10-28

"Quick payment and processing"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A