"I had bad experience selling my iphones to Gazelle. They tricked me with reasonable estimation but once I sent my phones, they used different model standard to evaluate my phones and lowball the price. They bet no one wants to waste time on reselling. This company should never remain in the business. I would never sell to Gazelle again and recommend others not. The customer support was rude and refuse to reinspected. No followup after my complaint. Worst resell experience ever."

"Gazelle’s offer was significantly higher than the other sites. Within 3 days of their receipt of my phone, I received an email stating that they were increasing their offer and that my payment would arrive in 3-5 days. It was in my Paypal account two hours later. This satisfied customer is a talker and I will generously share this story with others. Thank you for your exemplary customer service throughout the process!!"

"...and of course, getting refunded is a slow, painstaking process and has still not happened in spite of returning the un-ordered phone via FedEx overnight 10 days ago. Customer service is terrible. Just powerless, offshore people reading from a script with lots of the bland reassurances but no action. "

"Taking to jay excellent department he so rude I was order phone unlocked and received lock phone can’t activate the jay so rude say return the phone and hang up the phone "

"What a complete time **** this site is. I “sold” my iPhone 14 (which was in an otterbox case the entire time I had it) and after receiving the phone, Gazelle played their tactic of assuming the seller will not waste more time and offered $150 less than original estimate. They were right. I didn’t have the time or energy to try to sell it someplace else. I just accepted the offer. This was over three months ago in February and still haven’t received my payment. I specifically selected Gazelle for the check payment option, Supposedly, they stopped payment and reissued the check FOUR separate times …yet I’m still waiting… stay far away from this site unless you wanna lose your time and money."

"They were highly critical of condition of phone and literally gave me half the agreed upon amount. I thought 3rd party would save the hassle of selling on my own, but I easily could have made triple what they gave me."

"Except for the fact it too several weeks to get shipping box it was seamless . Thanks"

"It was a fast, easy and fair process. It's nice to know I can get money for slightly used electronics."

"The process of selling my phone to Gazelle was easy--and I received more money that they initially offered once they saw the excellent condition of y phone. Payment was instantaneous \."

"DO NOT SELL TO THIS COMPANY!! They will try everything in their power to punish you and give you $0 for your device, no matter the condition. After multiple sketchy customer support emails and being on hold for 30 minutes for multiple people, including a senior support staff member, to tell me that there was "nothing they could do" and that I had to either accept/decline the offer of $0. With every interaction they decreased the value of my device, and now are telling me to basically F*** off. This business practices shady dealings. I would only recommend if you wish to be screwed over. I have reported this company to the BBB and highly recommended and suggest others do as well. "

"Great would use again. I was skeptical about using this service, but it was super quick and easy. I never even leave reviews lol but hope this helps someone that’s also iffy. Gave me more than I thought I would get for inactive / broken phone $160 :)) very satisfied thanks gazzeleee"

"I’ve sold several phones to Gazelle it’s always easy and fast. I’ve always received the payment in a timely manner."

"Gazelle gives you a nice-looking offer when you initially look to sell your device to them, but after sending it in, they will make up all kinds of excuses to lower the value you were quote by over half.

They first claimed my Unlocked phone was an "Other" carrier, which it wasn't, as it was purchased Factory Unlocked.

Then they claimed it was so scratched and scuffed that it was in the "Faulty" category even though the images on the website showed a device in Scratched or even Good condition matching my device.

I have lots of experience in the phone resell business and would absolutely stay away. Please go to somewhere else like Decluttr, Itsworthmore, Buybackworld, or Buybackboss instead, they will take care of you. You'll be wasting your time dealing with Gazelle."

"The process was easy and smooth, and I ended up getting a higher offer than expected! "

"Quick easy and helpful customer service "