"Terrible place to buy guitars. The one they sent me was a refurbished/B-stock model sold as 'brand new' on Reverb. It was a huge heavy block of wood (14 solid pounds), tons of fret sprout and a huge scratch in the finish. Total junk. They were absolutely useless on Reverb as well, however Reverb customer support at least gave me a credit back. DO NOT buy from GearTree, they sell 'brand new' items that are in fact used items or refurbished!"

"Update:
They accused us of damaging the "new" equipment and then get mad and make threats when I leave negative feedback. Stay away from this place.

Sarah,
A couple things, you need to stop calling it a scam product/fake PRS because that is simply not true. Call PRS directly and provide the serial number if you don't believe us. We're an authorized PRS dealer and we don't sell "fake products" from any brand. It's possible it was a return that was mistakenly shipped but that's not the same as a scam/fake product, not even close.

Secondly, I have no appetite for threats of getting spammed online and defamed. That doesn't motivate me, it makes me angry and will not result in you getting what you want.

If the negative feedback is removed from Amazon I'll be happy to override the returns department and send you the remainder of the refund regardless of what they believe the situation to be. I won't be doing anything until that defamatory feedback is removed though.

Thank you

To remove third-party seller feedback:
Click the "remove feedback" button


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Matt
Geartree Customer Service

We purchased a guitar thru Amazon for $659 and it was delivered to his grandparents house on 12/11. Upon our son opening the box on 12/23 we discovered it was not the same one we purchased, and it was used, damaged and dirty. The item was sent back to you on 12/24, never being played. When you issued a refund it was for $593, claiming it was dirty, scratched and not able to be sold as new, and returned in a different box. The guitar was shipped back to you in the boxes that they shipped to us.

My son has over 20 guitars. He takes great pride in every one of them and would never damage them and leave in the condition this one was received from your company. He knew it was a fake PRS when he opened the box. There was no Paul Reid Smith signature on the headstock as shown in the picture, the tuning knobs were loose, the 3 way selector screws were falling out, the bridge was pulling away due to excessive force, the strings were black from use, it was dirty and scratched up because you sent us a different guitar trying to scam us, and the fact that you included whammy bar for a guitar that doesn't take one leads me to believe this was returned previously and sold to us as new. Scammers!"

"Don’t ever buy feom
Here brad **** the service **** the company is a joke
They lie they cheat u they ship with no protection they conned my 15 ya
Old
For
A microphone when it wasn’t as described they refused to send label to return it what a crap company there was no involved crime included no nothing juata microphone in a brown box no way will we use or try the. Again "

"I’ll start off by saying the shipping was fantastic. Right on time. After that, the experience went South fast. I bought a Pod HD Pro X on Amazon from Gear Tree. For an extra $87.52 Gear Tree was supposed to supply a link for a Effects package Line 6 put out in late 2016. When I asked them how to get the link for the effects they proceeded to tell me how the ad was a mistake and they would check with the Line 6 rep to see if the effects package was still available. It looks like they made the same mistake of 5 Pod 500Hds ad well. Hmmm. I told them I would like a partial refund of $87.52 which would cover the additional cost. They refused. They said I had to return the whole unit. So I got ****, they hung up on me and I called Line 6. Within 20 minutes of me telling my story, Line 6 emailed me the link to the effects. package. Very cool. Stay away from these guys. Just another headache you don’t need"

"I've purchased two guitars, a mandolin, a bass, and a banjo from Gear Tree. All were top quality, no "B" stock, shipped extremely quickly, packed well, and at the best prices I could find. Twice, I had questions before my purchases, and Matt answered very quickly. I can't speak to other people's experiences, but for me, shopping at Gear Tree has been 100% positive and I'll certainly shop there again."

"Don't take the chance unless you have money to burn, if so, give it to me, a local charity or the casino and NOT THESE "musicians/people"!

Sell defective/seconds/b-stock merchandise as new, screw you on the return process and blame the customer or manufacturer for the issue.

They will take your money! Buyer Beware!"

" I have been dealing with the same issue from Gear Tree for the past two months and Amazon has been no help. They sent me a "new guitar" with finish peeling and dents. I asked for a discount since it wasn't new, they said its Fenders issue and would only send me a replacement. The replacement arrived, looked great but had an issue with a bowed neck, buzzing on frets in std open tuning. I decided to get a refund. In return transit there was a mix up and the guitar got damaged further by UPS and returned to me with a crushed face. The owner MATT basically described it as a my problem and since they got paid too bad.

I am glad it was only a $400 guitar. I acknowledge the return issue happened on my watch. But if they didn't send me two POS guitars I would not have to return it. I suspected that they sell refurbished or seconds and from reading honest reviews online, now I know.

Word of mouth is the best and worst form of advertising. Please continue to share your stories, I am going to type up a nice editorial of my whole experience when it is over and post it to my small following of 10k people, some of them have to play instruments.

And to add insult to injury, After I worked alone for 2 months to try and resolve the damage with UPS, the claim was approved only for the basic level of $100. The check is being sent to Guess who? Gear Tree! and if I want it I need to send them the guitar back! Ok that is real class. How I would have handled it if I ran the company is A. Follow the process through to the end, they after all sent TWO bad instruments (the owner claimed the second was "perfect" but it was never in wrapped from Fender, and he tried to say that I was the only person in the stores history to have a problem with a guitar they sold! Check out their own video of taking a sledge hammer to a returned guitar, hmm we have Luthiers that repair damaged instruments for Veterans, guess this guy just takes pleasure in destruction). B. I acknowledge the return guitar received further damage then what they sent, but I also am aware that a dealer does not pay full retail for their products and as an act of good faith maybe sold the guitar at dealer cost since I can not play a busted instrument. Nope! But hey I will tell my experience EVERY CHANCE I GET!

Amazon had been no real help, they want to try to get me the $100 at least but, I will be closing my two credit cards with them and closing my account. Amazon prices have been matched at most of my stores I do business with so I will use them for that with out them getting a further cent.
"

"Sold refurbished/used guitar as new, but it was used. Cust service is terrible. Had to file an Amazon claim to resolve. Item box was a smashed mess, opened and re-taped. Shipping label was applied over the broken manufacturer seal in an attempt to disguise its used condition. The protective plastic/label on body, pickups, pick guards was lifted and it appeared to have been reapplied because it had dirty curled edges with fingerprints and food crumbs, and crudely stuck-on. Looked worn like it was used, maybe floor sample or something. The gig bag had no tags or seals.
I sent photos to GearTree (Matt). Their reply was basically that the guitars come to them that way from Fender, and he actually gave me Fenders phone number to call them! Said to return but would not pay for the return or help me further. They have no integrity. Beware because they have many listings here for just one of each instrument, and based on the condition of this I suspect they are floor samples or used, but not new.
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GearTree actual note:
Thanks for the info. Honestly, I have seen tons of these and that is what they look like as they come to us in that same package from Fender and the box already looks beat-up on occasion before we ship it back out. Sometimes the adhesive wears off on the clear protective layer and can lift up on the edges.
If you'd like to return it I would be happy to process a return for you or if you'd like to contact Fender with the serial number they will be able to confirm that it is brand new and has never been registered. They can be reached at ‪***-***-****‬.
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I paid full price for this item that looked like the box had been thru heck and back. Guitar was obviously used from photos I sent them. They would not pay the return shipping or help me further. They ignored all my inquiries after issuing the above email. They have no integrity. Beware because they have many listings here for just one of each instrument, and based on the condition of this I suspect they are floor samples or used, but not new. "

"Dreadful experience with these people. Really not equipped to handle customer service and seem to think their own shortcomings are the fault of the customer. With service like one gets from Sweetwater or Musician's Friend, why would anyone waste time with this bit player?"

"They have very wide variety of products related to music. Service is really good as well with a combo of great quality products."

"Gear Tree has become one of my "go to" stores for a great selection, price and service. I can often find that cutting edge brand that the "main names" haven't discovered or offered yet. "

"I love gear tree. They have fast shipping and great bundles that often give them an edge over their competitors."

"Great service I got my purchase quick and love it !"

"The item I purchased I ended up not needing. As it was returned unopened I was not charged a restocking fee and they promptly, and cheerfully, refunded my money. I assume that the quality of their gear is matched by their commitment to service."

"It fit my ukulele perfectly and looks great! Love it! Exactly what I wanted. "