"Ordering was easy, website was easy to navigate, checkout went smoothly, but then I received an e-mail saying they do not ship to my location and to contact customer service. When I did call I was given no option to get my order and told they could only refund it because their contracts with the shipper did not let them ship to Hawaii. I receive shipments daily from UPS, Fedex and USPS from locations across the US with no issues. Very frustrating that I went through the entire ordering process, paid with Paypal no problem but they could not fulfill my order. Hawaii has been a state since 1959 and we are used to paying more for shipping, but I was not even given that option. All my shopping on Amazon Prime comes directly to me with FREE shipping and no hassle. Guess where all my online Christmas shopping was done."
"AVOID!!!
I placed order online 2 weeks ago on 12/2/2015. My credit card was charged for the order on 12/2/2015. After 1 week, I emailed company to ask when items would be shipped. Company reply stated that they were unable to locate any orders for me. II used their online chat, and the company agent told me that the order had been delayed but should ship in a couple days. I asked to cancel the order. Order was cancelled, and it is now been another week and my credit card has not been refunded. STAY AWAY!!!"
"The items received were as ordered. 13 days for shipping, which was fine."
"items were received in good condition and promptly will order again"
"It took them 9 days to put my order in the mail, and then another 6 days to ship the item."
"My order went through 2 weeks ago, and it has yet to ship. This is a big part of my Christmas presents this year, very disappointed. "
"arrived on time, condition as described"
"I made my order...got email confirmation... got tracking info...then 7 days there was no update to the package....it must have been behind a door somewhere, I contacted them & now 6 days later...it is sched. to arrive any day now....not sure the hold up. am sure no one will accept the cause of the delay....only wish I had ordered earlier. I can not remark on the items ordered as..I do not have them..."
"It took a while for the delivery and there was no option for me to track the order. i thot its a gone case."
"Process was quick easy and customer service was great!!!"
"Don't buy their black friday mystery box cost $24.99 and you got tooth brush, cheap glove, hat, book, dollar store plastic picture, plastic iphone 5 cover. It is useless. Other stuff I bought from them are good so I give 2 stars."
"I received my order of 100 batteries coming in two packs of 40 each and then thrown in the bottom of the box loose are the other 20. Their poor packaging is not acceptable. I shop online all the time and have been for years and never received a package like this one. A little bubble wrap or small bag could have made a huge difference to this comment. I won't be shopping at GearXS again."
"Order placed, tracking number received, tracking number shows it is only information items never shipped, contacted GearXS.com to be told ooops items will ship in 24/48 hours and new shipping info will be sent. NOTHING. Getting ready to file a PayPal claim to get my money back. Won't make this mistake again with this company."
"My order arrived complete and within a reasonable amount of time. Thanks GearXS.com! "
"I ordered 24 AAA Alkaline batteries and 48 AA Alkaline batteries. They sent me 72 AA Alkaline batteries. Also, all the batteries were labeled as Extra Heavy Duty batteries instead of Alkaline.
When I brought it to their attention their chat representative attempted to get me to accept them with the explanation that the manufacturer said they are actually Alkaline batteries.
I didn't buy it. I had to deal with the hassle of repackaging them and taking them to a local UPS store to return them.
Not a good experience for my first dealing with GearXS.
On the positive side, they promptly issued a refund to my credit card."