"Website is simple and attractive. Costumer support works fast. "
"Their service ****. I order a product which firstly took long to be shipped, then when the product arrive everything is in Chinese, I contacted the live Chat and they advised me to contact after sales which I did. The only response or interaction I get is from their live chats. No one has responded to my emails since Thursday morning. Every they say they will ask after sales to send an email.
This is very frustrating and making me more and more angry.
Order 4728803
"
"I needed some information and expedited my request, the attendants were very polite. They understood the situation and did the best with my request."
"I'm very satisfied about contact with support. "
"Customer support is very user friendlly. There's a little bit of delay between the answers but it isn't disrupting."
"I have bought ZTE Nubia Z17 form Germany warehouse. When I turned it on I realized that WiFi didn't work. It couldn't recognize any WiFi. After I have asked for assistance I was told to return the phone to Poland warehouse. I have paid about 10 USD for postal charges. I have asked several times whether the phone has been repaired. Only after several emails I was refunded - 2 months after the purchase.
So, again, I haven't received the phone."
“Very sorry for spending much time waiting your order. As for the item we do not have it in stock, we have cancelled and full refunded back to your original payment account.
We apologize for the inconvenience that we have not cancel another order you bought ( for the case and the glass ), please rest assured that we will full refund back to you without any return. Sorry again.Regards, GeekBuying.”
"In my opinion, Geekbuying is the best Chinese online retail store. They have good prices and the answering service is great with quick and accurate answers (credits for Jenny). "
"Very fast and competent reply via Service Chat with employee Jenny.
Thank you very much, greetings from Germany."
"Atendimento ótimo, recomendo "
"demorando algunos días por falta de stock pero al final cumplieron, se recomienda"
"Be careful and avoid buying from GeekBuying.
They ship DOA items & make hard time to get refunded.
I have ordered a watch on Aug which arrived DOA - up until now i haven't received a refund.
Geekbuying also requested me to pay taxes (?) for the returned DOA items.
Be very careful with this site as they are professional scammers"
“Apologize for the delayed process of issuing your refund. The full refund had been provided already and please kindly check your email for more details. Regards, GeekBuying
”
"All good, fast service, fast resonse"
"I bought a Xiaomi phone from Geekbuying. They offer lowest price on the all markets (gearbest, aliexpress). When i had a problem the custom service anwers in 2 minutes and help me to solve all question. The shipping and reacting speed was pretty fast. Recommend this Store"
"Very Friendly and helpful service offered "
"I purchase a M8S Pro media player and an air mouse. The items took a bit longer than I expected. I contacted customer service and Jennifer replied fairly quickly to my enquiries explaining the situation with my order. I was quite happy with my items and with Jennifer's service and would use Geekbuying again."
"Great customer service,
was able to quickly solve my issue and send out my order right away. "
A rep from GeekBuying, Geekbuying.com, has responded:
“We are extremely sorry for the inconvenience, our after-sales service team can assist you to return your item to our Hong Kong service center. Kindly check your email for more details. Regards, GeekBuying”