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Verified
5/5

2004-08-16

"A picture-perfect transaction! Ordered XP Pro Retail full version late in the afternoon and received it the next business day. Can’t ask for more that that! I'm extremely pleased and will order from them again."

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Ability to determine if a product was in-stock real time
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Verified
5/5

2004-03-18

"I read all the ratings I could, from this site & others. Some of the comments seemed sorta namby pamby. Gemini had what I wanted at an affordable price, so I purchased it. After the customary e-mail notifications, my item arrived without delay (NY to NV). It was professionally packaged & axactly what I ordered. I rate Gemini A+. Hope your experience with them is great also. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
N/A
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
Being easy to reach
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-02-14

"Best price on my KVM extender. Shipped brand new, same day and even received it a day early. I do a lot of online shopping for my business and personal use and the communication, pricing and delivery offered by Gemini Computer are among the best I've experienced!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
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Overall customer service
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2004-01-21

"Ordered a KVM switch one week ago today. Their website indicates "In stock, ready to ship". No shipment notification, no indication that the order will be delayed, no response to eMail inquiries.

Not impressed so far.....
"

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Is consumer focused
Is trustworthy
N/A
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2004-01-07

"Update: Do NOT buy from this company! Items missing from box, appears to have been previously used. Motor for zoom made a few clicks and quit working. Called customer service & was told to read the directions. This would make the third time to read directions. Was then told to return it to the manufacturer for warranty service. We had done business with them in the past, but will not in the future. Buyer BEWARE!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-03-28

"Good prices, software just as advertised and very reasonable shipping charges."

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Overall product shipping and delivery process

5/5

2003-03-22

"Gemini Computer's service was absolutely great. I got exactly what I wanted at a very low price. My only qualm was that they shipped the item in a box that seemed a little too small, but the item itself was packed pretty well so I'm figuring they just assumed it would withstand shipping, which it did. One of the best shopping experiences"

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5/5

2003-03-15

"I bought a nice IOGear USB KVM at a great price. It was packed well and brand-new, in original shrink-wrap just as advertised."

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5/5

2003-02-20

"Gemini is one of the best sellers I've encountered on the Web. I ordered software and accepted a charge of about $30 including shipping. Gemini thereupon informed me of a coupon offer I'd been unaware of, which shaved another $10 off the price. The process was easy, the price terrific, delivery rapid, and the merchandise exactly as advertised."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent

5/5

2003-02-16

"Got a copy of Drive Image at a great price. Shipped quick, good emails about confirmations and tracking number. No complaints. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-26

"Since my previous transaction went well with this company, I tried them one more time.

I purchased PowerQuest Drive Image 2002 from them. Once again, they had the cheapest prices on software that I could find. I even got the qucik start guide.

Item was shipped same day ordered, and it arrived in two days. Give these guys a shot for your software needs.

"

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N/A
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Likelihood of customer recommendations
Overall product shipping and delivery process

2/5

2003-01-20

"Ordered Power Quest Drive Image 2002. No retail box as expected, contents were loose in an envelope. Instead of a user manual, as described in the ad, there was only a quick start guide.

Price was good, and I would have purchased the product from them had they stated it was only the OEM version; however, the ad made it appear to be the full retail product. User beware if you really want full retail copy.
"

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Overall product shipping and delivery process

5/5

2003-01-02

"i bought npf2k3 (norton personal firewall) the 13 of december had a good price on it and it came on time shipped it sameday.. ive ordered other stuff from them and they are great place 4 software i reccomend them"

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5/5

2002-11-07

"Had the lowest price on software. Shipped the day they got the order and I had the item within 2 days. Great Company."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-08-03

"I just ordered my item today (8-2) around 5:30pm EST and already the item is in transit via UPS. This is the fastest I've ever seen an item ship!"

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