"I was not able to download the product and use it by myself but the service I received was with great patience, friendliess and very helpful. "
"1. Wrong version delivered.
2. Link given download and install Office 365
3. Information given about installation after downloading the link is not correct.
4. Emir (Support) gives doubtful answers therefore delayed my decision to buy.
5. Paul (Support) gave very good answers which affected my decision to go ahead with my purchase."
“Hi,
We deeply regret any frustration or confusion this may have caused you.
At Softwaredepot.co, we strive to provide our customers with the best products and services. Our intention was to enhance your user experience, and please reach us to solve the problem at hand. Based on the information provided in the review this is very easy fix.
We want to make sure that you are completely satisfied with our product/service and would appreciate the opportunity to resolve any issues you may have encountered.
Once again, I extend my sincerest apologies for any inconvenience caused. We value your business and look forward to serving you better in the future.
Thank you for your time and consideration.
Kind regards,
Softwaredepot Support Team”
" I didn't want to sign into MS; therefore, the instructions didn't help with my questions"
“Thank you for your review and for sharing your experience with us. We’ve reached out to you via email to offer further assistance and ensure your concerns are fully addressed.
Please feel free to check your inbox, and don’t hesitate to reach out if you need any additional help. We're committed to resolving this for you!”
"Incredible service, huge discount on Currys’ pricing. Purchased the software at 10pm and had the license by 10:20pm. Will definitely use again."
“Hi, thank you for your feedback! We’re delighted to hear that you’re satisfied with our service, and we appreciate your purchase from our store.”
"Quick response. which made life simple."
"All good love it amazing
Thank you"
“Hello, thank you for taking the time to provide this feedback. We look forward to your next purchase! - Chase”
"I did no get the new Office Excel I paid for"
“Hi, Thank you for your feedback, and we're sorry to hear you haven't received the software. We've sent it to your email three times now after you reached out on Wednesday. It may have gone to your spam/junk folder. If you still haven't received it, please let us know. Once resolved, we kindly ask if you could update or remove your review. We're here to help with anything else you need. - Chase”
"Very easy, wish I had done this last year"
"Excellent service. I embarrassingly was struggling to download my purchase and received excellent support from Anne on the service desk. She quickly helped me remotely as my IT skills are poor to say the least! thank you! "
“Hello, thank you for your feedback! We look forward to your next purchase!
-Chase”
"I have just bought a new IMac but the old MS2011 woukd not transfer so I looked for a good value MS2021 package
This delivered, and after a glitch I contacted the guys and they pointed out an error I had made and all was resolved."
"Need phone assistance because directions contradict requested actions "
“Hi,
Thanks for leaving us your feedback, we wanted to call you however you didn't indicate your phone number when you placed the order. Please visit our website so you can contact our chat support team for immediate assistance or call us using +44 800 048 8538.
We are looking forward to assisting you.
-Chase”
"The problem for me is age! Your instructions assume knowledge that is not held. Terms that are meaningless. I suggest you have different instructions for people over 70? "
“Hi, thank you for taking the time to share your experience!”
"I have not been able to download the software that I ordered. I have already started searching eBay for a similar product"
“Thank you for sharing your feedback regarding your recent experience with your purchase. We are sorry to hear that you still have not received your licenses.
We kindly request you check your SPAM or JUNK folder for our email and review the information provided. We have also resent the download instructions and licenses to your email.
We take great pride in delivering excellent customer service, and we want to ensure that your experience with us accurately reflects the level of care and attention we strive to provide.
If you have any further questions or need any additional assistance, please don't hesitate to reach out to us directly. We are here to help and would be more than happy to address any concerns you may have.
Thank you for your understanding, and we look forward to hearing from you soon.
”
"Spent 2 hours trying to figure out why product key wasn’t working. In the end, and supremely frustrated, I asked for a refund. "
“We appreciate you sharing your experience with us. We deeply regret any inconvenience this may have caused you in trying to get your product key to work. This is not the kind of experience we would like to give our clients.
We understand the value of your time and apologize for any trouble this may have caused. We are grateful for your patience and have completed the requested refund. Additionally, we are committed to investigating this issue further to prevent it from happening again.
If you need any further assistance, please contact us directly via phone or live chat support on our website. Thank you again for your feedback. It helps us improve our products and services.
”
"I expected Office products. All I got was a windows install package.
Why is this called GetMSOffice, or am I missing something??"
A rep from GetMSOffice, CustomerSupportTeam, has responded:
“Hi, Thank you for your feedback! We’re glad to hear that you’re satisfied with our service, your software is now up and running. We look forward to seeing your next purchase!”