"They have the worst return policy! I purchased a deal from another company and GILT bought this company and refused to refund my purchase, only offer a store credit because they don't have access to my credit card information, just the amount that I actually paid! I don't want to look through pages of more expensive items, I just want the deal that I purchased and they refuse to refund!"

"READ THE FINE PRINT ON SHIPPING AND ON BUYING ---BUYER BEWARE!!!!
Firstly, on buying --- you can definitely get upscale items at a better discount from the designer or even a store when on sale. I recently bought INHABIT cashmere sweaters from INHABITNY onsale. They were $75 higher on Gilt. While they may offer credit on a returned item back to your crefit card, they charge a flat fee of $14.95 for usps shipping which includes a $5 restocking fee.
NOW WHEN WAS THE LAST TIME YOU WERE CHARGED SO MUCH FOR A RETURN??? AND A RESTOCKING FEE???
I think it's bad business to have high shipping costs to you and then such an exhorbitant return. UPS is cheaper and includes insurance up to $100.
AND they are hustlers. Tell your friends emails, wait list innundating months later, you bought something 6 hours ago, buy something else in the next two hours and get free shipping.
PLUS the shipping paackaging is flimsy and most of the time comes in a plastic bag. A $150 cashmere sweater isn't even protected in a box.
AND just try talking to them on the phone. They are dismissive and rude.
I live in NY so I have accessibility to the best stores, sample sales, etc. If I feel driven to shop online, it's not going to be with GILT. "

"I used to not like ordering from GILT, because they only allowed store credit on returns and had somewhat high shipping rates. They recently changed their policy and allow easier returns, store credit or your money back and a flat shipping rate. This has really improved my confidence as them as a company. Since this is a flash sale site, I found it important to be able to get a my money back when items didn't' work out.

My only complaint is that sometimes it can take awhile to get your items. However, in defense of GILT they do let you know WHEN your items are likely to ship. I will continue to order from here, they respond to customer feed back well, have good merchandise and great prices. "

"So i've been a loyal Gilt customer until now. Ordered yohji yamamoto dress which had a retail value >$3,000 as per Gilt.com website. Once i received this item I noted the retail price tag of 50% less from what Gilt.com stated, so I could have gotten a MUCH better deal if I would have purchased this dress from the actual boutique during its sale. Now i am questioning almost each of my single purchase with Gilt. Do we really get a massive discount or it is all made up by the website?!... Now i will be very careful with buying anything on Gilt.com. In addition, I used once Gilt for Bon Jovi tix, AND ended up sitting next to a couple who bought their tix of the regular website for the price 40% less of what we paid for Gilt's "special offer" (so even with the discount, we really did not get a great deal as we realized)... So I am thinking if a buyer is comfortable with paying a certain amount of money while shopping on Gilt.com, that is a win win situation for all, unless a buyer is looking for a great deal, than I would never recommend using Gilt.com (especially after such a misleading information in regards to the real retail prices). Hope this helps Thanks"

"They do exactly what they say they do-luxury products at huge discounts. I ordered two pairs of sunglasses and they came in quickly and were in perfect condition, and my order was accurate. Would recommend to anyone."