Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
Featured Review
great prices!
"Great products at a great price, fast delivery
!!!!"
simple enough
"really easy to use site, lots of choices"
Buy 1 get 1 free
"Turns out my order “did not qualify”…hmmm. Not happy about that"
"Second time buying glasses through this site, and I've been more than happy yet again. I will use them again."
Done Finally
"AWESOME, AWESOME, AWESOME, AWESOME "
Haven't received glasses
"Horrible order in beginning of Feb still no glasses and trying to get a hold of some one to talk to u can't. It says check email I don't got nothing there. Just send my glasses or give me back my money"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Second Order
"This is the second order I’ve had to make on these glasses. I can’t speak to anyone about my first order… Never got delivered to me. It’s been over a month"
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:
“Hi,
We’re sorry to hear that you did not receive your first glasses order and thank you for bringing this issue to our attention. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
We can see that it encounters a delivery issue. Our Delivery team will investigate further and get back to you as soon as possible.
Please complete the delivery issue process here? https://www.glassesusa.com/rma
If you have any concerns, you can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com”
Very Satisfied!
"Because this was my first time ordering perscription glasses online, I was apprehensive. I had difficulty finding an acceptable style and size at three of my local stores. GlassesUSA was my solution and I'm so glad I found them. The prices can't be beat, the styles are numerous, and the quality is top notch. I ordered ultra-thin progressive lenses in a rectangular large frame. They're perfect! So much lighter and far more stylish than my old glasses. I'm now ordering a pair of regular lense sunglasses. Looking forward to summer. Very satisfied customer."
Color confusion
"I ordered the blue. The order keeps showing clear. I certainly hope they are blue."
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:
“Hi,
Thank you for reaching us. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
We are happy to confirm that you have ordered Muse Campbell Blue, Clear frame and it is now in production.
If you have any concerns, you can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Thank you for choosing GlassesUSA.com and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com”
Awesome glasses
"Easy purchase, great glasses, awesome price"
cc entry is broken
"no field to enter FSA card information. Had to enter my card in the credit card fields."
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:
“Hi,
Thank you for your feedback. We’re sorry to hear that you experienced difficulties with your contact lens order and thank you for bringing this issue to our attention.
Since the order has been placed, we’d be happy to provide documentation to assist you in submitting a claim to your vision insurance provider.
We recommend contacting your insurance company to confirm your eligibility for reimbursement. Feel free to reach out, and we’ll gladly assist you accordingly.
For more information, you can reach our Customer Care team for assistance every day from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com”
New eyes with a view
"Very easy to use and very simple!"
n/a
"I don't usually rate purchases
"
"I wanted the deal for buying 2 pair, but I've never had prisms before. I hate to have to return both. better try one,then I need another pair, sorry I lost the extra deal though"
Much easier than anticipated. Almost like a breeze
"Easy to navigate, easy to choose, easy to pay,"
Glasses
"Pretty easy once you figure it out. Price is pretty good. "
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:
“Hi,
We’re sorry to hear that you still have not received your glasses order and thank you for bringing this issue to our attention. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met.
It seems your order is experiencing some unexpected delivery issues. Our Delivery team will investigate further and get back to you as soon as possible.
Please complete the delivery issue process here: https://www.glassesusa.com/rma
Should your order be determined as lost, we will process your request right away! Kindly check your email regularly for updates.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com”