Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
Featured Review
great prices!
"Great products at a great price, fast delivery
!!!!"
I can see the light
"Easy as always, the website is so nicely laid out"
Affordable with Style
"The only place I buy glasses online. You get coupons all the time and can get really nice named brand or basic glasses at much cheaper prices than any Optometry office. "
Best service
"Super fast and easy. Loved it."
Summertime sunshine
"Great summer glasses to choose from. "
Easy peasy
"Really simple to use the website and order! Can't wait to get them!!!!"
Still waiting on "expedited" order
"Will not purchase from this company again. 2 weeks waiting for an expedited order is ridiculous. "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Easy Peary!
"Can’t wait to get them! They were on sale too!"
5 star web site
"Most definitely superior shopping experience , easy to use and strait forward , no BS, accept insurances. Hopefully will be deliver as promised . "
New looker
"I like how you can see how the glasses look before you purchase. I have seen good reviews so I hope I like the glasses."
Easy as pie
"Ease of use on the website and convenience of having and knowing my own prescription to order glasses makes GlassesUSA one of my favorite shopping experiences."
Easy Peasy
"very simple process delivery in a few days"
hope to get the glasses soon
"my first time to purchase online, easy and not expensive!"
First Time
"Picked out frames quickly. Paid successfully. This is my first pair of prescription sunglasses ever! I’m so excited to get them!"
New Luk
"I was looking for a certain brand and not only did they have them but the price was reasonable. I liked the option of being able to try them on virtually. I will shop again. "
"This was an easy and enjoyable experience, trying them on digitally was a nice gesture "
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:
“Hi,
Thank you for reaching us. We're sorry that your order is experiencing a delay. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
We can see that you have canceled your order. Our Billing team is now processing your refund and we will send you an email for updates.
If you have any concerns, you can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com”