"I bought 3 replacement batteries for my Samsung Galaxy 3.... three simple batteries at about $4.00 each. Four months later I'm still waiting for them..... the funds and shipping were taken out of my account, Global claims they have no order although I've sent them copies of the transaction. I'm glad it happened with batteries before I went with the larger order of computers and equipment. I've learned to check companies out with small orders to begin with."

"WORST EXPERIENCE WITH ANY VENDOR EVER!

Globalcomputer.com called me as the "business sales" of Tigerdirect.com due to seeing my large amount of purchases online. Promising better discounts and service, it seems they wanted to put a person to contact instead of using their automation so they could be fraudulent in their interpretations of policy and manually decide how NOT to reimburse clients’ money owed. I ordered a large amount of computers for a computer rollout. A portion of them had hard drive errors and being under warranty I wanted them fixed. I would have been fine replacing the hard drives but globalcomputer.com requested that I send the computers back in exchange, which according to their return policy shipping for exchange of defective goods are reimbursable. They would not reimburse the shipping. I did everything as requested and even insured the computers as they requested. The cost of purchasing their refurbished units cost more than purchasing new equipment due to their exchange practices! They did NOT reimburse any of the shipping, offer any discount or give any good faith to keep business. I will not purchase from them in the future. The management kept referencing the "RETURN" policy and kept ignoring the multiple times I informed them it was an "EXCHANGE OF DEFECTIVE GOODS". This was the worst purchasing experience I have had with ANY vendor in 10 years, not just computer vendors. The problem was the management, not the Scott Picconi the sales person. Mr. Picconi followed his management's decisions (David Acosta, John White and Joseph Nepomuceno) to the T. If I end up doing business with a company and find out they work for them, I will stop using that vendor indefinitely and use a different one...there are plenty out there.
"

"The PC world is so competitive and product changes so rapidly that it is hard to keep up. I have worked with GlobalComputer for several years (stayed with them through several changes including ownership changes). My representative works hard to get me the best deal and to resolve the inevitable problems. They have been overall a great company to work with."

"I placed an order in April of this year for a IOGear wireless keyboard and mouse combo. It came quickly and after plugging it in I noticed that the mouse did not appear to charge when placed in the recharger, as the green light did not come on. So I placed called GlobalComputer, and spoke to my rep, Stephen Baughn. He told me I could order another one, and after it arrived that he'd give me a RMA# and I could return my defective unit, and keep the new one. I did this a few days later.

My first order info (defective):
A225-7078 2.4GHz Wireless Multimedia Keyboard/Mouse Combo 4/24/2008 P9688577

My second order info (good one):
A225-7078 2.4GHz Wireless Multimedia Keyboard/Mouse Combo 4/24/2008 W3114935

Once I got the new one in the second order above (that I still have, and love it) the GlobalComputer told me that he'd issue a RMA#, as he boss would have to approve it so I could return it. Well I kept waiting and waiting. I spoke to Stephen several times over the next few weeks about this and he kept telling me he was still waiting on his boss to approve, but had yet to do so. Now weeks has turned into months, as it is now mid Sept, almost 5 months later. I still have this keyboard here in a box ready to be picked up by UPS and returned for a refund or credit. I don't need an exchange as I already have 2 of these same keyboards now and that's all I need. You see I bought another one of these same IOGear keyboards back in March '08 too.

I do NOT blame the GlobalComputer.com rep for this, as I spoke to him again 2 weeks ago and he told me that his now "new boss" told him to tell me that it was now "too late" for me to return this item as it had been too long (4 1/2 month), as it was past the timeframe for returns. ARGH!!!!!!!!!!!!

Let me say that you have a great employee rep, Stephen Bauhgn, as after hearing that I was now not going to be able to return my keyboard or get any credit, he told me that he'd personally help me out with a credit towards whatever I wanted at Global, as he didn't think that it was right the way I had been treated by his boss or whomever dropped the ball on my RMA. WOW, that's impressive!!!

So, I'm emailing now to let you know that your sales rep Stephen Baughn should be commended highly for his efforts and offer to me. His representation of Global Computer is superb. Kudos!

Now, I have yet to do anything with this keyboard and it is still sitting here in a box. I'll just move forward. Thanks very much, Greg
"

"The customer support through e-mail has been very helpful! I called the phone support, and didn't really get the support I was expecting. Unanswered questions, not much effort to help, so I resorted to email support, and they were so helpful, and took what I said into consideration, and in fact, in doing so, ended up resolving this issue. Some of my items were on partial backorder, and after just simply asking them, they looked into it, and kept me up to date. Not to mention, very fast support. They emailed me back quite quickly. The phone support, basically gave me dead end answers, saying they don't know this and they don't know that. For my particular case, they were not very helpful at all. I tried to work something out, to replace my products with a similar product. It was the HP DVD+R 16X 100 Pack for 20.99, and they had just gone out of stock. I asked if there was a way to work out the deal with the 50 packs, and have 2 of them for the price of the 100 pack. Phone support said no way, email support, actually tried to help me out, and indeed, they did, very well. They sent an email to the product manager on an ETA on when they would be back in stock. It turns out, there was some sort of confusion, and the rest of my order is now being shipped. I had my doubts at first, but I have been a customer of tigerdirect for a few years now, and have had no issues, now would have been that first issue, but they resolved it, thanks again email support!"

"I ordered a Gateway multimedia PC from Global Computer. When it arrived it would not boot up. I did some troubleshooting with Gateway, who said sounds like a hardware problem. I called Global Computer, they issued a RMA, had the old one picked up no problems. I had a new one sent (with another charge to my credit card but that was my choice and explained to me before hand). About 2 weeks later I got an Email saying they received the faulty equipment and credited my credit card. I would have no problem doing business with Global Computer again. Ok they do send out advertising fliers like every other day, but you can opt out if you choose."

"*HERE TO DEBUNK THE BAD RAP*

It has become pretty clear to me that only disgruntled whiners come here to post bad reviews. In my opinion, the majority of folks who order from Globalcomputer are completely satisfied like I have been (same with Tigerdirect, we a store locally and it's great). I've ordered from Globalcomputer a couple times and was very satisfied, even more so than my standard Newegg. I ordered a video card and it shipped out the same day and got to me on the east coast in two days -- I also ordered a 32" LCD tv at a phenomenal deal around thankgiving and it shipped the next day & also got here in two days. I have had a perfect experience with these guys, their ordering and website has been flawless for me, and I like them for being so quick -- I think Global computer gets a bad rap in my book - I give them 10's all the way around."

"Do NOT order from these clowns. I had to try (3) times to spend my money there and then they shipped the IN STOCK items on seperate days this company also owns TIGER DIRECT which does business the same way. Very hard to order from these people and the customer service people act as if you're wasting their time. Better off to go somewhere else."

"Went for the instant rebate on onrebate.com with GlobalComputer.com. The must have lost the mail. I emailed to them and onrebate.com. NO RESPONSE. The rebate process is very detailed so I made a copy of everything and emailed a PDF file of it. NO RESPONSE. They are ripping off my rebate of $50. Last time too! I will not do business with Globalcomputer.com, Tigerdirect.com or onrebate.com. "

"Several orders from this company. Everything on time and as advertised. Quality company, highly recommended."

"Fast service, great price on an Connect3D X800 XL video card. I'll do business with them again.
"

"Service at Global and TigerDirect (both stores have the same parent owner) have taken a nose dive since a new system was put in their warehouse. I have orders that were shipped with incomplete addresses, orders delayed, and finally cancelled an order because it hade been "in their warehouse" for 5 days. If they will send out an e-mail to their previous customer when they have their warehouse problem fixed I may start ordering from them again."

"I placed an order for 1 video card from them a week ago. Their site says "order today it ships today". When I checked out it said there would be a 48 hour delay due to a warehouse upgrade. Now it is one week later, and it still hasn't shipped!!! I have called customer support about 6 times, nobody can help. Can't cancel order, can't garuntee shippment, I have been hung up on once, and told twice that they can't even be sure it will EVER ship!"

"Since Global computing is a part of the TigerDirect/Dartek family of online stores, it should come as no surprise that my dissatisfaction arises from unpaid mail-in rebates. On 7/30/2004 I bought a Soyo product from these guys that had two $15 Soyo rebates. I submitted both rebates asap and even though they were approved, I have yet to receive payment 6 months on. In my opinion, a store is fully accountable for the prices they publish, and if those published prices include rebates, they are ultimately responsible for them too. Therefore, while Soyo has obvious blame, Global Computer is ultimately responsible for ensuring that once I have bought a product from them, I end up paying their advertised price. This has yet to happen in this case. Reputable companies, particularly NewEgg.com, are making efforts to clear up the part in the Soyo rebate scandal, and until Global/Dartek/TigerDirect do the same, my gripe remains."

"Outstanding service, quick and error free. Bought a flat screen monitor, laser printer and other items and the order was processed and shipped on time and with no problems. Customer service was quite nice when they called me back to confirm that it was me placing the order. Other places never did that. I usually buy from its sister outfit Tiger Direct and this company is also a subsidary of the same SystemMax group but is located much closer to me and I am glad I dealt with them. "