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5/5

2022-03-09

Portugal for Solo Travelers

"This tour was excellent. The scenery from north to south is amazing. Each local guide explained the history of their city. I enjoyed every excursion. I recommend this tour to everyone that enjoys history and travel."

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Rep reply posted 2022-03-10
A rep from Go Ahead Tours, Erin_GoAheadTours, has responded:

“Hi Penney! We are so glad that you enjoyed your tour to Portugal. Thanks so much for the review. We look forward to having you on tour again!”


5/5

2022-03-09

Fabulous!

"This was a great trip. Portugal is a beautiful country, with such varied landscapes-cities, mountains, beaches, farmlands. On this tour, we got to see all of that-I loved that we stayed in one country and had different experiences within it. The food was great, and the hotels were first rate. The tour director, Bernardo, was exceptional, very professional and caring, too. The comraderie among the group was one of the very best aspects of the trip. Because everyone traveled alone, everyone was very open and accepting and welcoming. I am already looking at more solo travel with this company. Highly recommended."

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Rep reply posted 2022-03-10
A rep from Go Ahead Tours, Erin_GoAheadTours, has responded:

“Hi Barbara, thanks so much for your kind review! We are so thrilled that you enjoyed your tour of Portugal. We are so lucky to have such wonderful travelers like yourself! We look forward to your next tour!”


3/5

2022-02-15

Another Go Ahead trip

"The best parts of this trip were our tour guide, Alejandro who was a wealth of cultural knowledge, the very small group (8) due to Covid and the final hotel. Things we didn’t like…getting a negative Covid test that no one bothered to confirm. In fact, there was 1 person on our trip who admitted to not only not getting the test, but not being vaccinated. The “ welcome dinner” was close to inedible. We also immensely disliked our hotel in Puebla for numerous comfort and logistic reasons. Go Ahead has a very bad habit of putting you in inconvenient or second rate hotels at the beginning of your trip and then giving you a much better hotel at the end to have you forget about the previous hotels? People considering ANY trip from ANY tour company should take seriously the listed amount of walking as there were 2 who were unable to do all that was included due to the amount of walking. If you have trouble walking or climbing ( ruins) this trip is not for you."

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Rep reply posted 2022-02-16
A rep from Go Ahead Tours, Erin_GoAheadTours, has responded:

“Hello Helene, thank you for the feedback. We require that all our travelers sign our Safe Traveler Agreement, which states that they will comply with all testing, vaccine and safety protocols for their tour. Anyone who has not complied with those protocols could be removed from tour. We assure you that we take this information very seriously and will be passing it along to our team to look into!”


1/5

2021-09-06

Customer service is the WORST

"I really want to give one star for the horrendous customer service..BUT...the tour was fantastic, Sean, our guide was excellent, funny and well informed. The hotels were great and most of the food was exceptional.
HOWEVER, I spent 31 hours on hold in the 10 days before departure, I was given wrong information about the covid test, the wrong information concerning the Passenger Locator form, they failed to send several key emails. When I finally talked to a rep, she mentioned an email...which I hadn't received. She resent it and it clearly said "If you don't reply within a week, we will contact you." Since it had been 10 days I pointed that out...she replied "oh we never do that."
EVERY rep I spoke to said "Oh , I was just on that tour last week." If that's true (which I doubt because they couldn't answer questions about the sites) then maybe they need to consider keeping a few people around to answer the phones.
If they hadn't been holding my money hostage from a canceled tour (they don't do full refunds....be warned) I would have canceled based on the horrible customer service, lack Iof basic knowledge, poor telephone manners, wrong information, long waits and poor organization.
"

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4/5

2022-02-10

Costa Rica/Panama

"I thought it was a great trip, the hotels were nice too. Most had balconies, some very private. Manual Antonio and Monte Verde were the highlights for me, also the Panama Canal. The rainforest suspension bridges were also amazing. How wonderful to see monkeys in the wild. There are some long bus rides. If you can nap or enjoy the scenery that helps. The tour guides were great. On a sad note I wish Panama and Costa Rica would have more spay/neuter rescue programs. It was distressing to me to see the street animals. Did not seem to bother anyone else, I'm just sensitive to it. Also, waiting for the Covid results was rather nerve racking. I realize I knew that would be part of it but I started to get super concerned beforehand. I'm not retired and did not want to miss another 7 - 10 days of work. BUT the test in Panama was fast and easy and we were all negative. Would I do it again? You bet by not till the US does not require a negative covid test to come home."


Rep reply posted 2022-02-16
A rep from Go Ahead Tours, Erin_GoAheadTours, has responded:

“Hi Heidi, thank you so much for your thoughtful review! We are so glad that you enjoyed your time in Costa Rica & Panama. Can't wait to travel with you again!”


5/5

2022-02-08

Magical trip

"I was able to experience places I have read about, saw documentaries about & the warm culture."

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Rep reply posted 2022-02-16
A rep from Go Ahead Tours, Erin_GoAheadTours, has responded:

“Hi Kav, thank you so much for your review! We so appreciate it!”


3/5

2022-01-28

Initially good; then disappointing

"I booked a tour to Portugal that was visiting Fatima on the day of the feast of Fatima. We ended up not going because the guide, who until I mentioned it had no idea of the feast day, thought it would be too crowded. Convinced the group to vote against it. So I missed the highlight of the trip. The same guide that I have had more than once talks about herself and her love life incessantly. But the hotels and itineraries are great, and other guides have been much, much better. I am now trying again to get the wait-list deposit they promised me would be refunded; I requested a refund the morning after I made the deposit because of lack of paperwork and amount of the deposit. They promised the refund but instead put through the deposit. I recommend the company for first timers (but NOT the Brazilian guide.) I had her on a tour of Spain a few years before Portugal and she knew NOTHING about the country. Go Ahead, however, is generally good value. Their trips to France were fabulous; I did back to back tours with a few days on my own in between, and the first guide gave me his contact info in case I needed help (I was traveling alone.) Read and bring guidebooks and do not assume the guide will know the country. I recommend some time on your own either before or after the tour. The company did help with hotel arrangements for that."

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Rep reply posted 2022-01-31
A rep from Go Ahead Tours, Erin_GoAheadTours, has responded:

“Hello Linda, thanks for your review. We saw that your Portugal tour was from 2018 and want to let you know that we have made many updates and changes to our tours since then. We are so sorry to hear about your disappointment with your tour guide, but appreciate the feedback. We are always committed to creating the best tours possible and appreciate the constructive feedback. As for the refund, it looks like it is already processed and has a 2-3 week process time, so you should see that soon. We are glad however that you have enjoyed your previous tours and we look forward to traveling with you again!”


5/5

2022-01-24

A Wonderful Experience!

"This trip is a must! Great places, great food! I went with my daughter, we have a life time of memories!"

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Rep reply posted 2022-01-25
A rep from Go Ahead Tours, Erin_GoAheadTours, has responded:

“Hello Lisa, thank you so much for your review! We are so happy that you and your daughter got to experience such a memorable tour. We look forward to traveling with you both again soon!”


5/5

2022-01-23

Ancient Incan sites, delicious food, amazing people

"The title pretty much sums it up, but let me tell you that since starting tours with EF (solo for the last three) my viewpoint on travel and adventure has been significantly changed. And, apropos, the change was a positive one. The plethora of activities, conversations, new people with a similar mindset, and the exposure to new culture has made each tour remarkable. Particularly, Victor, the tour guide for our NYE in Lima tour was spectacular and catered to pretty much everyone in such a way that I didn’t see one issue with the way the tour was handled. Incredibly personable, and understanding, he went above and beyond to make this NYE unforgettable for me (and I imagine everyone else on the tour). Coming out of the lockdowns in COVID travel has been one of the industries most impacted (I work in the industry as well, so I felt this on a very personal level) but being able to travel and having EF meet and exceed any expectations has been nothing short of pleasant. I was comfortable and felt great just being able to experience these beautiful sites and people while still maintaining a safe and sustainable time abroad. Thank you EF, thank you Victor, thank you to the team that has made this tour and all the others a possibility in such trying times. "

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Rep reply posted 2022-01-25
A rep from Go Ahead Tours, Erin_GoAheadTours, has responded:

“Thank you so much for this beautiful review Edward! We are so touch to hear about your incredible experience. This is exactly what it means to travel with Go Ahead! We appreciate your kind words and look forward to your next trip! ”


5/5

2022-01-18

Great solo trip

"The people you meet are usually solo travelers too. Our tour director was the best. He made it comfortable to explore by yourself. I would go back again when I have more time."

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Rep reply posted 2022-01-19
A rep from Go Ahead Tours, Erin_GoAheadTours, has responded:

“Thank you so much for the kind review Patricia! We're so glad you enjoyed your tour and hope to travel with you again soon!”


5/5

2022-01-18

NYE tour

"No words to express how great full I am "

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Rep reply posted 2022-01-19
A rep from Go Ahead Tours, Erin_GoAheadTours, has responded:

“Thank you so much for the kind review Jatnna! We are so glad you enjoyed the tour and look forward to traveling with you again soon!”


4/5

2021-12-27

Once in a lifetime experience

"This trip was magical. I went on to spread my husband's ashes and he traveled. We saw all the things. It was so much what I needed. I'll go get closure after 2 years of waiting for this trip. I had the full Italian experience. I told her I was amazing. I would recommend not making any plans before your trip so that you can circle back to a location that you went to while on the tour, but wanted more time. Save your extra time for those things. All in all I had a wonderful time and I would do it again. "

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Rep reply posted 2022-01-17
A rep from Go Ahead Tours, Erin_GoAheadTours, has responded:

“Thank you so much for the beautiful review Lola! We are so glad that you enjoyed such a meaningful tour. We appreciate the kind words and look forward to traveling with you again soon! ”


5/5

2021-12-26

Amazing tour of Italy!

"We enjoyed a wonderful tour of Italy, starting in the north & working our way south. Our tour director really made the tour, giving us so much history and sampling of the Italian lifestyle. She went above & beyond to make the trip special...celebrating a birthday, our 50th anniversary & a couples' engagement. Our local guides were fun & engaging. Great food, friendly people and an ambiance of traditions and culture. A great trip well worth the cost. Great hotels, travel all arranged, and fun excursions. From the gondola in Venice, the Duomo, Vatican, Sistene Chapel, Coliseum, Catacombs, etc to the tour in medieval Tuscany & Pompeii, ll were incredible & topped off with the enchanting town of Sorrento, all dressed in holiday cheer! Every place came together to create a trip we will cherish! Kudos to our Tour Director Sabra! "

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Rep reply posted 2022-01-17
A rep from Go Ahead Tours, Erin_GoAheadTours, has responded:

“Hello Eileen, thanks so much for the kind review! We are so happy that you loved your tour and tour director. We're so lucky to have amazing travelers like you. We look forward to traveling with you again soon!”


2/5

2021-12-26

Not what I hoped for

"The description of the pace was highly inaccurate. There are MANY MANY stairs in all locations, especially Venice, and in several of the locations in Rome, such as the Colosseum and Vatican. The pace of all local guides was so fast that you didn’t get to see the shops or peek in windows. It was the same in several other locations, just keep marching. The hotel in Rome was not near any attraction it was very inconvenient. The tour director was very good in terms of trying to help everyone."

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Rep reply posted 2022-01-17
A rep from Go Ahead Tours, Erin_GoAheadTours, has responded:

“Hi KMW, we are so sorry to hear this! We appreciate your feedback as we are always looking to improve our tours. For the pace of the tour, we try to have a balance of guided activities and making sure there is enough free time. As for the hotel, we typically book them towards the outskirts of the cities as those hotels are nicer. We are so glad to hear that your tour guide was helpful though! Thank you for your honest review. ”


3/5

2021-12-13

Flights, check in & food

"From our flights that were terrible!!
To the fact we could not choose what we wanted to eat,.
That was a 1st not to have an option.
To be yelled at by a server about wanting a menu!!
Check in was terrible at out hotel upon arrival
Go Ahead you knew what time we would arrive and we should not have been displaced hanging in the hotel lobby for hours totally unacceptable especially since most of the travelers in this group also had terrible flights
This was the 1st tour I've taken with you guys were not just myself but over half the group were not happy with flights, check in and the fact we could not choose a meal with at least a few options
"

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Rep reply posted 2022-01-19
A rep from Go Ahead Tours, Erin_GoAheadTours, has responded:

“Hi Jennifer, we are so sorry to hear this! Unfortunately, we have no control over what goes on during your flight. Once you check-in we no longer even have access to your flight. That being said, we are sorry that you were displaced at the hotel for a time. We do our best to accommodate our travelers, however this can be difficult with everyone arriving at different times. We appreciate your feedback, though, and will be passing this along to our team. ”