"I loved the Ray-Ban Aviators I got from this site. It's probably the only place you can find what your looking for."
"On Jan.4 2012 I ordered a Smith snow helmet and Spy snow goggles from Gooddens. Five days later (Jan.9) I got an e-mail saying my order was cancelled because the goggle was sold out. I couldn't believe it - it takes them 5 days to figure out they didn't have an item?? And why cancel the whole order - what about the helmet?? So I asked. Oh right they said, do you want the helmet? Yes I said. But then later I got another e-mail from Gooddens saying the size I ordered was not in stock... oh man, what a royal waste of my time!!
Goodden's doesn't care about your time and they don't keep their website up to date (totally untrustworthy). Seriously, do yourself a favor and steer clear, there is nothing good about Goodden's."
"Excellent prices, and the sunglasses that I ordered were genuine and brand new, exactly as described. Considering this is a family business and not a major retailer, I felt the 2-3 days for processing was fair, and added no major delay to the shipment. It was worth the wait to save over $50. Thanks Goodden's!"
"Did try to order a pair of sunglasses but voided order because they didn't trust the address!! Worried they would get a charge back but address was Legit. Then said they would review and send. Have not heard back! YOU CAN'T TALK WITH ANYBODY IN CUSTOMER SERVICE, YOU HAVE TO WAIT FOR E-MAIL.Very frustrating to deal with."
"We ordered smith helmets from Gooddens. After some weeks we inquired about our order and they were unable to ship one of the gifts. After two emails and two phone contacts I received a message from Steve that he would ship me a better helmet to replace the one I had ordered at no additional cost. They arrived in perfect condition and I am sure my grand daughters will be thrilled. Santa lives,thanks gooddens."
"I bought a pair of Persol 714 sunglasses. Got a great price and they arrived in just a few days. Absolutely authentic and brand new. Customer service was fine. No complaints."
"I was very thrilled when i received my shades as i have been looking for them for a long time and i found them at a very good price here!.. Customer service was very helpful with any questions i had.. Thank u!!"
"I found Goodden's selling the sunglasses that I wanted for a great price. When I received the product in the mail the item was packed well and in new condition with all the regular packaging. The service was well and it took about 5 days to receive my order. If I need to buy another pair I'll definately look to Gooddens first."
"I ordered three pairs of sunglasses from Goodden's and they did a great job of keeping in touch with me on the staus of my order. I appreciate that kind of thoughtfulness."
"goodens is the worst place to purchase ny products they sent me somebody elses order and have had no responce in trying to resolve a problem that they screwed up they dont call or email they have terrible customer srv i am still waiting for a resolution for over a month would never recomend anybody to buy anything from this sorry poor excuse of a company"
"Very bad first experience with this company. Customer service is a joke. Was told many different stories about when my Ray Bans would be shipped. Took over two weeks just to get an answer. Finally had to cancel the order. Save yourself a lot of wasted time and aggravation - SHOP ELSEWHERE!!"
"After some difficulties ordering my pair of Ray-Bans, Rich was more than wonderful contacting me and working toward a resolution."
"I had a great experience with this merchant! I found the sunglasses I wanted at a great price! The ordering process was smooth as velvet and I received my shipment very fast (i.e. FYI...I didn't pay for upgraded shipping)! I am a fan of Goodden's now!"
"very pleased with my purchase. good prices on sunglasses. excellent customer service. Rich, the person who helped me, is extremely helpful, friendly, and very professional when it comes to making customers' satisfaction, Goodden's priority. shipping was free, however it was a little slow. items came perfectly though; carefully and well packaged. everything was as I expected, my items came brand new, unused, with original packaging ,and everything was as described. highly recommended. will definitely purchase from the again!"
"I ordered my Revo's on 05/29/2011. Did not ship on time as shown on the site. I contacted Gooddens on 6/5/2011, Steve and Rich both wrote back apologizing for the delay.
I finally got my Revos delivered on 6/10.
I am happy with the Revos and the price Goodden offers, extreme savings.
I would definetly buy from goddend again. Gooddens may need to improve a little on order status reporting to the customer.
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