"I have tried calling and emailing Gooddens about an exchange for about a week. Finally got a reply. Steve was very courteous and helpful."
"Very happy with my purchase. Fantastic price on sunglasses, shipping was just a little slow, but received my items in a timely fashion. Communication from Goodden's was also very good."
"I ordered from them twice (Canada) so far and I am quite happy. I could not get exactly what was posted on the site, but after quick communication was able to pick a satisfactory Persol product. I will buy from them again in the future."
"The communication could be beter - BUT, I got a great price (and avoided CA sales tax), and the item arrived quickly. Very Pleased!"
"I bought a pair of New Wayfarers from Gooddens.com. I got a confirmation email right after the purchase. Then, after 3 days I received an email saying my order had been shipped out. And it was in my post box after 3 days! New sunglasses, with the case, instructions and a cloth. Everything in the original box. Everything done with perfect timing (within estimated time, shipping even faster). And the price was so good! Really worth recommending!"
"I ordered a pair of RB3364 RayBans from Gooddens. They continuously updated me about order progress and within 3 days I had the sunglasses in my hands. I had a question regarding the frame color and about polarized vs. non-polarized, I got a response within the day, very friendly and professional. Overall a very good experience."
"I am a repeat customer with Goodden's, having purchased two pair of Ray-Ban RX6163 eyeglasses, and later on a pair of Maui Jim MJ402 02 sunglasses this summer. I have had no problems with them and would recommend them to anyone. I can see from the other reviews that some folks have had some delays, but I shop online quite a bit and Goodden's delivery times seem comparable to the others. Plus, their prices are great and the products are high-quality, which are the most important things to me."
"The company has just about the WORST customer service I have experienced. I placed an order on 8/23/10. I received an e-mail stating that the item had been shipped... a few days later i received another e-mail stating the item was out of stock but would be shipped within 2-4 business days..10 days later no item ...no response from customer service.. Looks like I might get ripped off by these people...They do not respond to e-mail and you must leave your telephone number and wait and hope... NOT GOOD on a scale of 1-10.....I would give my experience a 1"
"I LOVE MY NEW GLASSES! I WAS KIND OF UPSET HOW LONG THEY TOOK TO GET SHIPPED-OFF BUT AT THE END IT WAS WORTH IT! THEY REALLY SHOULD EXTEND THEIR SHIPPING ESTIMATE TIME...
THANKS"
"I was definitely skeptical upon first sight of the price. Thankfully I was pleasantly surprised that the Ray Ban sunglasses were legitimate! It took a little longer than excepted to get the sunglasses, however, it was still within 2 weeks. I saved $55 by not buying from the retail store or Ray Ban's website. I would recommend Gooddens to anybody. "
"I was extremely pleased with the whole online order process from finding the product on the Goodden's website to receiving the order. I placed an order at 8 P.M. on 10/19, received status emails the next day and actually received the product before 10:30 A.M. on 10/21. I will be sure to check the Goodden's sight for futher online purchases."
"Ordered a custom set of the new Mp-58 irons and got them exactly as ordered in only a week! Came with all the specs sheet from mizuno custom department and customer service helped me pick out the perfect shaft for me. Thanks guys will definitely buy from again as soon as I save up for the new mizuno wedges. "
"I ordered a pair of Arnette Full House sunglasses on December 8th, 2008. I got the order confirmation the same day, and that is all. Today is December 22nd and I have yet to hear from them. I have left a voicemail, sent 3 emails and filled out the customer service contact form on their site. The glasses were a Christmas gift. No response, not a call back, not an email, etc. I have asked for a full refund if they haven't shipped yet, however I can't even GET a real person to correspond with me about this! I will NEVER buy from them again and will let everyone I know not to buy from them, either. They need to do a LOT to make up for this lack of customer service. "
"I ordered 6 pairs of sunglasses. I paid 40 dollars for express shipping. They didn't ship for 3 days, and then the delivery date was too late for when I needed them. The staff was impossible to get in touch with, and when I finally spoke to someone they were incredibly rude. I will never buy from them again, and no matter how low their price DO NOT BE FOOLED this company is not a good deal. PLEASE DO NOT BUY ANYTHING FROM THEM!!!!!"
"They screwed up my order, screwed up the fix and now won't respond to emails. A waste of time and money - BEWARE. Good prices, but if they get it wrong it's ALL your problem. Will never shop there again."