"Just awful business! I won 41 iphones, that looked good in the pictures and even had pictures of unlocked phones and app availability. Come to find out, 1k later, about 34 of them werre dead half of those having cracked screens. And of the about 7 that would turn on, all were user locked with some employees apple IDs. Wtheck. Both the company and govdeals.com refused to help. Shameful. "
"I have purchased several vehicles from Gov deals and had pretty good luck. And customer service has been great. Expect the last two people i have spoken with have been downright rude!! The last one was not as bad as the prior. But I did tell them both they were very rude. If they worked me and talked to a customer as they did me; I would fire them on the spot. No question. "
"'Took my payment via electronic transfer but somehow did not post it correctly. Contacted "customer service" 6 times with no resolution and no attempt even made to resolve the issue with accounting. Contacted accounting directly after 6 days with zero response. Finally had to have the seller who was very understanding to intervene. Be prepared to be frustrated if you choose to buy though this outfit. "
"Everything depends on the seller, as if it was a private sale. Within ten acquisitions, you will run into a rogue seller, and that’s when Govdeals steps in to defend them, with the deadly forty percent default charge. You can buy a vehicle online, and go to pick it up, and find out it’s not the vehicle you bid on. If the seller is sleazy enough, as was a Tennessee sheriff I bought from, you can even be threatened with arrest. Will Govdeals step in? Yes. To defend the seller, and help them defraud you. This dog bites without a warning."
"In a word, TERRIBLE!
I bought a school bus through their website this summer. The seller, Franklin Pierce School District in Tacoma WA used what I would call bait and switch selling tactics. As a result, after researching school buses for nearly a month and putting all my eggs in this one basket for getting this one specific school bus (And consequently foregoing the chance to buy any other school buses for this season.) working 3 weeks to arrange for an out of state relative with a CDL to pickup the bus for me, I was horrified to greet a bus nothing like the glamorous pictures posted on the Govdeals website. It
The vehicle had been stripped of thousands worth of items that were clearly pictured on the Govdeals website and NOT specified for removal (Unlike the worthless items like decals, crossbar, etc. that were described as to be removed). The school district ripped me off. I obviously went crying to Govdeals for some sort of mediation or assistance and they just either ignored me or just said to go discuss it with the seller myself. They do absolutely nothing for the buyer besides take their 10% from them. Terrible customer service (If you could even define what they do as customer service).
If you want to get potentially ripped off then use Govdeals. Don't think that you can be careful and look at all the pictures and description because you most likely will get something MUCH worse and different than pictured and described. This is EXACTLY what happened to me! Not to mention the bus that I had picked up, upon pickup was well over 100 miles more than even the odometer reading description on Govdeals. Basically cannot trust Govdeals to hold their sellers to any sort of honest standard for description and selling!
A nightmare of an experience buying with them and the seller, Franklin Pierce School District of course didn't refund me a cent although I asked to negotiate a partial refund. They just flatly refused. Of course they would as there is no one forcing them to adhere to any sort of rules whatsoever!
Do yourself a favor and look somewhere else besides Govdeals to buy your needed items."
"Govdeals is a very Shady Company.Recently they tried to extort me for $180. While bidding, I had hit the wrong key. I immediately called and emailed the seller, UAB and told them about the typo. No Answer. Finally 2 days later after I sent more emails.. they responded, stating that they would "let me off the hook", but I would have to pay a penalty fee ($180!) I quickly emailed them back, (and govdeals) stating "No, if they are going to fine me, I will just purchase the auction I bid on, for apx $600.
They stopped replying, and removed my link to pay for the auction! ( I had 5 days to pay, but now they were not letting me pay!) I sent more emails stating I wanted to pay for the auction. Then I start getting emails from GovDeals, "Legal Dept" stating I was in default, and stated I had to mail them a certified check for the $180 fine.These folks seem like extortionists! I have been along time Buyer too( over 5 yrs). However, I have noticed in the last few yrs, there seems to be a lot of straw bidders( fake bidders), bidding all the prices up higher than stuff is worth. I think Govdeals is behind this as well, or knows about it. It happens more often with certain sellers too( UAB and others in AL). Govdeals is headquartered in AL. I'm glad to be done with this crooked co."
"This company recently produced the KY Department of Fish and Wildlife's first on line surplus auction and I saw more disappointed buyers than satisfied for the first time ever. Their photos and descriptions were dubious and inconsistent. They showed photos of some vehicle engines and others just grill level since those were disassembled and or missing engine parts. A wreck with sever front engine damage was discribed as not running but vehicles with no spark plugs or coils were left with no remarks and others stated started with a boost that wouldn't and others started without the same description. Bottom line KDFWR employees were very unhappy with the mood of the buyers and the amount of problems they had to address with no real recourse. Buyers beware!!! and sellers know that KDFWR says they will never use them again as their many years of reputable auctions is ruined and they do this semi annually. "
"GovDeals allow people or organizations to sell fake items in their auction site. I bought 2 high-end watches and title clearly stated the watch name and it also said that they were appraised. I received 2 fake items instead of real ones. I called GovDeals and they never offered any help and they tried to give ma a life lesson of not to trust anything said or listed in their site instead. Yes, he actually said that on the phone. So, any person can put a fake item in GovDeals auction site and they can lie about that product in their auctions. At the end, GovDeals are ok with this as long as there is a sale. They do not care if you are screwed. They will not provide any assistance and they will let these people do this kind of business as long as they continue. "
"I've bought a few cars from different state surplus sellers and the experience with those departments has been good. I paid promptly each time and no complaints with the merchants. However Govdeals has locked my account now twice, claiming I need to verify my information. I've emailed my drivers license and proof of residence already once and I'm not doing it again. I'll use other sites for auction purchases and hope that these companies wise up and change their provider.
When you contact them they are consistently rude and seem untrained on how to even offer basic customer service. Its kind of surprising really"
"Govdeals sells stuff for government agencies around the country online, they don't know anything about the items and government sellers will tell you or hide whatever they choose with no consequences or recourse
I bid on a Honda civic last week that had few distant and unclear photos with seller notes indicating it needs a battery, I later found out car had collision damage on fender front bumber and hood. Police agent that was selling was ok of relisting or trying other bidders on it after I ask why this damage was not noted but Govdeals blocked me and sent me $1300 bill (40% of bid price)
For those in this review that says "its auction what you expect" and "you buy item sight unseen that's your problem" I would say that is Govdeals.com defensive moto!
Unless you're 100 years old "sight unseen" is what we ALL do nowadays! have you heard of Amazon, Ebay and tons of other online marketplace? people bid from around the country and around the world Yes I know this is not Amazon or Ebay nevertheless you're selling merchandise to the public but you're not telling your selling party to give accurate and full info of what they know about their items and not holding them liable of their misleading info or working with bidders when they know bidders are relying on what info is given, that's bunch of bs! If they want customers to see items in person beforehand they should open a huge lot to sell it all.
"
"My first experience with govdeals. The company demands your name, address, phone number and drivers licensees. Or they will lock the account (see below). As several reviewers have written before, the company uses personal info to ban the buyer. In addition, I learned that your personal information is distributed/sold to 3rd parties outside of the website. This includes outside the country.
First, I found no privacy policy on the website itself. Govdeals.com lacks a privacy policy. However the connected website liquidityservices.com shows a privacy policy. And you should read it.
So be careful. Learn how to protect your privacy. Find out if tools like the CCPA can work for you.
> lockout email after winning an action.
“Dear Valued Customer,
Your account is temporarily inactive because our verification department was not able to validate some of the information in your account. To enable us to verify your information, please send a clear, colored copy of your driver’s license to ****@****. In addition, if the address listed on the driver’s license is different from the address you entered on your registration, please include a recent utility bill. The utility bill must...
Once our Customer Support Department receives the aforementioned document(s), they will contact you.
If we may assist you further, feel free to call ***-***-**** x 1.
“
>Privacy Policy
….
Business Partners, other Website users or other Third Parties: We may also provide your Personal Information to our business partners for their own purposes, including for third party marketing. If legally required, we will seek your consent before engaging in such sharing.
….
Your Personal Information shall generally be stored and processed in the US. Your personal data may be stored and processed in any country where we or our affiliates or approved partners have facilities or operations, including but not limited to the UK, Hong Kong and China.
From time to time there may be transfers between members of our group of business entities into and/or out of the European Economic Area (EEA).
….
"
"They. On. There. Running. The. Stuff. Up. That. Is. On. There. Fraud"
" I have purchased multiple items from govdeals.com over the past few years with no major complications. I have bought things that were not in as good of shape as the description and pictures made them out to be. Oh well, the description said to come inspect it........
I have stopped bidding early multiple times, when I noticed that same bidder kept barely outbidding me.(I watch the bidder list) This was very likely a duplicate or dummy account bidder, and I reported it, with only 1 response on the 3 that I reported. No big deal, I did not get tricked.
If you do not go inspect and end up buying junk, you were warned in the description.
As for the municipalities having buttheads to deal with at pickup time, that is a gamble. Most of the ones that I have dealt with were pleasant after I killed them with kindness. (I sensed a bad attitude up front) Remember some of these folks are doing 2-3 people's jobs due to jobs not being back filled when someone retires or quits. Most municipalities operate on a very lean budget, and they would rather just give this stuff away or put it in the dumpster. Their local policies require them to sell surplus items at auction, and govdeals. com is an easy choice for them.
As with buying any used/not new items from someone who is not the dealer or manufacturer, Buyer Beware.
Most of my transactions with govdeals.com have been positive and I got what I expected."
"I’ve read all these reviews and had to write this. I’ve bought from govdeals for several years. Are they perfect.....no. Are all the sellers truthful NO! You have to inspect the item BEFORE you bid. If you buy something sight unseen well your a fool"
"Govdeals asheboro nc , un professional, unethical and as every review I have read on this site up to no good. Went to pick up winnings and was treated like I had stole something. They did everything in their power to make this simple process of paying and picking up car impossible. They created this default deliberately and as I told them I'm not going down without a fight. I am going to every review site I can find and informing people that everything posted here is the truth because I experienced it first hand. "